PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
Bobs Discount Furniture

Ikea and Bobs Discount Furniture Overview

Total reviews
893
1887
Company responses
0
0
Issues resolved
1
9

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1887 reviews. It is 994 reviews more than Ikea received since Jul 27, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ikea customer support team and Bobs Discount Furniture customer service.

Ikea and Bobs Discount Furniture Consumer Ratings

Rank
306 out of 2125 in Furniture and Decor category
264 out of 2125 in Furniture and Decor category
Customer service
288 in category
205 in category
Exchange, Refund and Cancellation Policy
182 in category
193 in category
Staff
294 in category
156 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 42 points higher in the Furniture and Decor category than Ikea. People gave Ikea 1.2 stars for Customer service criterion in Furniture and Decor category and it is 306 points higher than the worst rated brand in this category. At the same time, Bobs Discount Furniture was rated 1.5 stars for Customer service criterion in this category and it is 389 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ikea has a higher rating than Bobs Discount Furniture. Regarding Staff criterion, consumers gave Ikea 1.5 stars and it is 51% greater than other in category. Bobs Discount Furniture however was rated 2 stars and it is 74% greater than other in category.

Ikea and Bobs Discount Furniture Rating Details

Customer service
1.2 (210 reviews)
1.5 (435 reviews)
Reviewer's quote

It is impossible to call a local store direct and their central answer service seems to be staffed by people who haven't a clue and have to put you on hold while they call the secret number to the store near you. They no longer sell the traditional Scandinavian foods that are a major reason for a...

PissedConsumer1715876

Then I called customer service and they said send pictures of it. They looked at it and said "We are very sorry to hear of the concerns with your furniture. Unfortunately, the concern you are reporting is not consistent with a factory defect covered under your manufacturing warranty due to there...

STANLEY J
Exchange, Refund and Cancellation Policy
1.5 (169 reviews)
1.4 (358 reviews)
Reviewer's quote

Store : IKEA , North York, TorontoI returned a mattress on 11th June, two guys from ikea came and delivered the new mattress and picked up the old one. I've been following up ever since and ikea customer care is telling me that their system shows that no pick up was made nor has the product been...

Vishwas

Where do I start? One month I waited for the scarlet dinning room set then to not even be called they switched my delivery date to 11-29-17 Iv called this store millions of times due to no one calling me back Iv called mangers sales associate and nothing I drove personaly to the store to then be...

Brenda R
Staff
1.5 (165 reviews)
2 (381 reviews)
Reviewer's quote

...” I filed a complaint w/Customer Service and a staff member was assigned to my case. She apologized, arranged new install date (Aug 3rd)and awarded compensation. (My daughter was present as a witness in all meetings) On Aug 3rd, the installer’s failed to show...

susan l

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T

Ikea and Bobs Discount Furniture Pros and Cons

Pros
  • Product
  • Dissapointed
  • Furniture
  • Great sales team
  • Movers
  • Furniture
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Customer service
  • Delivery service
  • Service

Ikea and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

Ikea and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

Ikea and Bobs Discount Furniture Latest Reviews

Recent published reviews
1

Their automated phone system disconnects repeatedly after getting through to the last menu item.
It is impossible to call...

Read all 893 reviews
5

Greetings
I recently purchased the Mystic Bay bedroom set from your Hunt Valley store. I’ve been in your store several ti...

Read all 1887 reviews

Ikea and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Ikea Delivery Service (157 reviews)
  • Ikea Customer Care (75 reviews)
  • Ikea Cabinet (35 reviews)
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)