PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about IKEA and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

IKEA
Bobs Discount Furniture

IKEA and Bobs Discount Furniture Overview

Total reviews 1256 2063
Company responses 0 0
Issues resolved 5 10

IKEA and Bobs Discount Furniture Consumer Ratings

Rank
384 out of 2286 in Furniture and Decor category
442 out of 2286 in Furniture and Decor category
Customer service
483 in category
352 in category
Exchange, Refund and Cancellation Policy
288 in category
362 in category
Website
502 in category
390 in category
Reliability
299 in category
361 in category

IKEA and Bobs Discount Furniture Rating Details

Customer service
1.2
(424 reviews)
1.5
(533 reviews)
Reviewer's quote

...They sent one person, this is totally ridiculous and they dont have a customer service number to reach anyone for additional support. Will need to finish building the system myself..

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The Store Manager Eva has the worst customer service and follow-through of any manager that I have ever seen and I was in retail forty-five years in upper management. I purchased a rug, recliner and protection plan and only took the rug from the store. The very next day I returned the rug and...

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Exchange, Refund and Cancellation Policy
1.6
(333 reviews)
1.4
(445 reviews)
Reviewer's quote

...I cancelled my IKEA order but they have not refunded my money. I have called, chatted etc for five days trying to get my money back with no help. The order has been cancelled, but they wont refund my money, I will never use IKEA again..

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...of $738 I guess for a chair that we never got and it was supposed to been canceled then they tried to charge us for a pair of lamps that we never agreed to exchange for all was wrong with it was a switch was missing and I wasn't going to drive 2 hour drive to the store spend $80 in gas for a little switch that...

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Website
1.9
(328 reviews)
2
(415 reviews)
Reviewer's quote

...I tried to make a claim on the website but it said I couldn't. I rang the store several times but never spoke to a human, and the automated voice told me to use the website!! So, I still have three damaged shelves. IKEA's customer service is as but as the quality of some of their products...

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...They are still actively selling the Bob-o-Pedic recliner on their website as well as in store. Seeing that we immediately took to the reviews, and there it was. From February of last year, someone had the same problem...

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Reliability
1.6
(321 reviews)
1.4
(448 reviews)
Reviewer's quote

I am a general contractor, and while we were installing the 90 inch tall cabinet after placing the center shelf, which does not lock the cabinet in place we place the other shelves, then while attaching the door the three shelves came down, like a guillotine nearly missing my head after contacting...

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Called customer serviceWas referred to warranty companyPut in service requestNo call backMy furniture iis a month old

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IKEA and Bobs Discount Furniture Pros and Cons

Pros
  • Dissapointed
  • Product
  • Design
  • Great sales team
  • Furniture
  • Movers
Cons
  • Customer service
  • Worst customer service
  • Response to problem
  • Customer service
  • Delivery service
  • Poor quality

IKEA and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

I have purchased one of your Tingby rollaround tables and I have one of the casters that are broken. I need a...

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5

The lights not change the color only one color green is the only color stay on the tv stand I just received from the...

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5

Adjuster was very helpful and courteous. She was well aware of issues, prices and products.
Thanks again

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5

We were recently shopping for a new mattress and box spring when my husband saw the commercials on TV, after "visiting"...

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IKEA and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

Their customer sercice.isnterrible and I still don't know whether my order was canceled.

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1

I purchased a sofa and love seat. In less than 2 weeks the seams began to tear. I called for a refund. They refused to...

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1

Entered Ikea wearing a mask, with my younger child in tow, also wearing a mask, even though we have medical/behavioral e...

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1

We was told by Bob's salesperson furniture Outlet store that our living set is all leather it's not, peeling and flaky....

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IKEA and Bobs Discount Furniture Latest Reviews

Recent published reviews
2.7

I am a general contractor, and while we were installing the 90 inch tall cabinet after placing the center shelf, which d...

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1.2

We purchased a Bob-o-Pedic last June. It broke within the first 2 uses.
At first they were great about it. We received a...

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1

Ordered two IPAX closet systems totaling 8 sections and over 70 parts. They sent one person, this is totally ridiculous...

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1.2

Bobs Furniture
I would not buy a pack of gum from Bobs Furniture in the Inland Empire. The Store
Manager Eva has the worst...

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