PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
Bobs Discount Furniture

Ikea and Bobs Discount Furniture Overview

Total reviews
894
1894
Company responses
0
0
Issues resolved
1
9

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1894 reviews. It is 1000 reviews more than Ikea received since Jul 27, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ikea customer support team and Bobs Discount Furniture customer service.

Ikea and Bobs Discount Furniture Consumer Ratings

Rank
309 out of 1894 in Furniture and Decor category
263 out of 1894 in Furniture and Decor category
Customer service
294 in category
207 in category
Exchange, Refund and Cancellation Policy
183 in category
195 in category
Website
321 in category
272 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 46 points higher in the Furniture and Decor category than Ikea. People gave Ikea 1.2 stars for Customer service criterion in Furniture and Decor category and it is 310 points higher than the worst rated brand in this category. At the same time, Bobs Discount Furniture was rated 1.5 stars for Customer service criterion in this category and it is 397 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ikea has a higher rating than Bobs Discount Furniture. Regarding Website criterion, consumers gave Ikea 1.9 stars and it is 53% worse than other in category. Bobs Discount Furniture however was rated 2.1 stars and it is 55% greater than other in category.

Ikea and Bobs Discount Furniture Rating Details

Customer service
1.2 (211 reviews)
1.5 (438 reviews)
Reviewer's quote

...The Byzantine automated series of prompts results in a "transferring you to our customer service team," followed by "we did not receive your selection within the time allowed" and a hangup. Web site is similarly wonky. I will never purchase from these people again..

Gregory M

...OMG!!! Again, I stated that this was not acceptable or good customer service solution to a problem that was no fault of my own. That all I needed was the legs to my furniture. I told him that I would drive to the warehouse AGAIN and pick up the legs...

Tammie P
Exchange, Refund and Cancellation Policy
1.5 (169 reviews)
1.4 (359 reviews)
Reviewer's quote

I bought a bed in three parts and had to return one part for a refund. (The laminated slats made my wife sick) and when I called they said no problem, "We will send a shipping label to return the slats and refund your $30. ) Lovely Scandinavian efficiency...

John S

Bob Discount Furniture refused to exchange it because according to their rep, too wide is not a defect. Well try to lay down on a bed with a box spring and mattress that continuously slide side to side at your most little movement. Bob compromised and give me a 20% only on the price of the bed...

Steven S
Website
1.9 (164 reviews)
2.1 (335 reviews)
Reviewer's quote

On May 31st, I went on online and confirmed my order on the website On June 1st, I called Ikea Customer Service to inquire about the delivery and was told that my order had been canceled. I got NO explanation why and was told that I got just go back online and order AGAIN. I said that I would not...

Pat H

My fiancee (now wife) and I purchased a bedroom set through Bob's website in early August, shortly after purchasing our home, and also paid the $109 delivery and assembly fee. It took no less than 4 delivery attempts by Bob's in order to completely deliver the entire bedroom set. The first delivery...

Mike T

Ikea and Bobs Discount Furniture Pros and Cons

Pros
  • Product
  • Dissapointed
  • Furniture
  • Great sales team
  • Movers
  • Furniture
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Customer service
  • Delivery service
  • Service

Ikea and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

Ikea and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

Ikea and Bobs Discount Furniture Latest Reviews

Recent published reviews
1.5

Purchased a kitchen. All the sales staff try their best and even the call center staff are reasonable good at answering...

Read all 894 reviews
1

Rented a truck and drove to the warehouse in Taftville, CT and picked up my own furniture (sectional sofa and two accent...

Read all 1894 reviews

Ikea and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Ikea Delivery Service (158 reviews)
  • Ikea Customer Care (76 reviews)
  • Ikea Cabinet (35 reviews)
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)