Ikea vs Bobs Discount Furniture: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ikea

1.7

Bobs Discount Furniture

1.8

Ikea

Bobs Discount Furniture

Ikea and Bobs Discount Furniture Overview

Total reviews

894

1894

Company responses

Issues resolved

Bobs Discount Furniture was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 1894 reviews. It is 1000 reviews more than Ikea received since Jul 27, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ikea customer support team and Bobs Discount Furniture customer service.

Ikea and Bobs Discount Furniture Consumer Ratings

Rank

309 out of 1894 in Furniture and Decor category

263 out of 1894 in Furniture and Decor category

Customer service

294 in category

207 in category

Exchange, Refund and Cancellation Policy

183 in category

195 in category

Website

321 in category

272 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 46 points higher in the Furniture and Decor category than Ikea. People gave Ikea 1.2 stars for Customer service criterion in Furniture and Decor category and it is 310 points higher than the worst rated brand in this category. At the same time, Bobs Discount Furniture was rated 1.5 stars for Customer service criterion in this category and it is 397 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ikea has a higher rating than Bobs Discount Furniture. Regarding Website criterion, consumers gave Ikea 1.9 stars and it is 53% worse than other in category. Bobs Discount Furniture however was rated 2.1 stars and it is 55% greater than other in category.

Ikea and Bobs Discount Furniture Rating Details

Customer service

1.2 (211 reviews)

1.5 (438 reviews)

Reviewer's quote

...The Byzantine automated series of prompts results in a "transferring you to our customer service team," followed by "we did not receive your selection within the time allowed" and a hangup. Web site is similarly wonky. I will never purchase from these people again..

Gregory M

...OMG!!! Again, I stated that this was not acceptable or good customer service solution to a problem that was no fault of my own. That all I needed was the legs to my furniture. I told him that I would drive to the warehouse AGAIN and pick up the legs...

Tammie P

Exchange, Refund and Cancellation Policy

1.5 (169 reviews)

1.4 (359 reviews)

Reviewer's quote

I bought a bed in three parts and had to return one part for a refund. (The laminated slats made my wife sick) and when I called they said no problem, "We will send a shipping label to return the slats and refund your $30. ) Lovely Scandinavian efficiency...

John S

Bob Discount Furniture refused to exchange it because according to their rep, too wide is not a defect. Well try to lay down on a bed with a box spring and mattress that continuously slide side to side at your most little movement. Bob compromised and give me a 20% only on the price of the bed...

Steven S

Website

1.9 (164 reviews)

2.1 (335 reviews)

Reviewer's quote

On May 31st, I went on online and confirmed my order on the website On June 1st, I called Ikea Customer Service to inquire about the delivery and was told that my order had been canceled. I got NO explanation why and was told that I got just go back online and order AGAIN. I said that I would not...

Pat H

My fiancee (now wife) and I purchased a bedroom set through Bob's website in early August, shortly after purchasing our home, and also paid the $109 delivery and assembly fee. It took no less than 4 delivery attempts by Bob's in order to completely deliver the entire bedroom set. The first delivery...

Mike T