PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Ikea

Bobs Discount Furniture and Ikea Overview

Total reviews
1928
948
Company responses
0
0
Issues resolved
9
1

Bobs Discount Furniture and Ikea Consumer Ratings

Rank
287 out of 1492 in Furniture and Decor category
339 out of 1492 in Furniture and Decor category
Customer service
216 in category
310 in category
Product or Service Quality
238 in category
231 in category
Reliability
201 in category
204 in category
Exchange, Refund and Cancellation Policy
211 in category
197 in category

Bobs Discount Furniture and Ikea Rating Details

Customer service
1.5 (454 reviews)
1.2 (245 reviews)
Reviewer's quote

From Bob's two days after delivery it broke i contacted customer service tech came early and i missed the appointment i called and rescheduled and the virus happened. After 2 months of living with books under my sectional when things opened up i called and the tech came back out determined he was...

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Never in my life have I experience since disgusting customer service. Considering how large this company is and how much they make, you would think customer service is at the forefront for them. Nope...

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Product or Service Quality
1.6 (399 reviews)
1.6 (183 reviews)
Reviewer's quote

When they delivered it and paid extra for them to bring it into the house (rip off service), we noted 2 areas on the leather with small tears. The techs took photos at our request and told us they would alert management and they would be in contact with us. We of course never heard from anyone, but...

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The worst customer service I have ever experienced. They will not answer their phone or emails for 4 months now. I will never shop at Ilea again!!!!!..

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Reliability
1.4 (378 reviews)
1.4 (176 reviews)
Reviewer's quote

Purchased a dresser with their so called Bobtastic white glove delivery and got nothing even close to "Tastic"! more like failtastic! Their stores don't answer the phone calls and you're directed to their call center which is so overwhelmed it puts you in a 60+ person queue that takes 1-2 hours to...

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Ikea omitted one item in an order placed in April and finally delivered on May 23. The missing item was to have been delivered by June 15th. It's now 2 weeks overdue and 5 weeks since it should have been delivered with the original order. I've called Ikea 11 times this week -- always getting...

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Exchange, Refund and Cancellation Policy
1.4 (373 reviews)
1.4 (190 reviews)
Reviewer's quote

...out but I'm going to have to do a civil suit I sent tons of picture to them I did everything nothing they took all my money and never replacement repair or refund me and I'm still holding them dam rail scratching up wall and falling on *** they never came to pick them up all the lies I guess I start my civil sue now cause BOB IS THE WORST EVER NEVER...

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...I would like a full refund or receive my order for free due to this immense inconvenience. I NEED SOMEONE TO CONTACT ME IMMEDIATELY SO I CAN FIND OUT WHERE MY ORDER IS..

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Bobs Discount Furniture and Ikea Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Product
  • Dissapointed
  • Furniture
Cons
  • Customer service
  • Delivery service
  • Service
  • Customer service
  • Response to problem
  • Worst customer service

Bobs Discount Furniture and Ikea Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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4.7

Ikea in Miami is an awesome store, but it's confusing. The weekends are crazy, I needed a lot if help and a worker...

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Bobs Discount Furniture and Ikea Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

See attached photo , 2 1/2 hrs of waiting until a response !!!
One shipment , we never received as forwarding agent stat...

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Bobs Discount Furniture and Ikea Latest Reviews

Recent published reviews
No votes

I went to Bobs discount furniture I paid cash in full $3000 about for a love seat and a couch and two end tables since...

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1

They did not pick up the phone no email back I been trying to reach out to get my money back I will never ever order...

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1.5

In January 2020, we bought a black leather L shaped sectional from bobs after much research on size, material, durabilit...

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No votes

Ive heard that ikea recycles light bulbs. Since I do not want to throw them in the garbage, Ive been setting them on...

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Bobs Discount Furniture and Ikea Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (232 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)
  • Ikea Delivery Service (165 reviews)
  • Ikea Customer Care (77 reviews)
  • Ikea Cabinet (37 reviews)