Ruby Tuesday vs Bob Evans Restaurants: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ruby Tuesday and Bob Evans Restaurants as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ruby Tuesday

2.3

Bob Evans Restaurants

2.6

Ruby Tuesday

Bob Evans Restaurants

Ruby Tuesday and Bob Evans Restaurants Overview

Total reviews

869

1571

Company responses

Issues resolved

Bob Evans Restaurants was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1571 reviews. It is 702 reviews more than Ruby Tuesday received since Jul 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ruby Tuesday customer support team than with Bob Evans Restaurants customer service.

Ruby Tuesday and Bob Evans Restaurants Consumer Ratings

Rank

128 out of 5046 in Cafes, Restaurants and Bars category

86 out of 5046 in Cafes, Restaurants and Bars category

Customer service

92 in category

62 in category

Staff

85 in category

69 in category

Quality of Food

116 in category

101 in category

According to consumer ratings and reviews, Bob Evans Restaurants ranks 42 points higher in the Cafes, Restaurants and Bars category than Ruby Tuesday. People gave Ruby Tuesday 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 271 points higher than the worst rated brand in this category. At the same time, Bob Evans Restaurants was rated 2.2 stars for Customer service criterion in this category and it is 301 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bob Evans Restaurants has a higher rating than Ruby Tuesday. Regarding Quality of Food criterion, consumers gave Ruby Tuesday 2.2 stars and it is 68% greater than other in category. Bob Evans Restaurants however was rated 2.4 stars and it is 72% greater than other in category.

Ruby Tuesday and Bob Evans Restaurants Rating Details

Customer service

2 (404 reviews)

2.2 (586 reviews)

Reviewer's quote

...Jt was either made wrong or something jt was Terrible! The service we had was real bad also. Go there often for lunch but after the food and service we got dont think we'll be going back..

Linda

...How about you stop running this like a clown show and get someone with a backbone to go down there and swing the hammer and get these clowns to understanding customer service and just plain service. Also it wouldn’t hurt to get some management in their that understands how to run an efficient crew..

Glorine

Staff

2.1 (389 reviews)

2.3 (536 reviews)

Reviewer's quote

...Also we can hear the wait staff talking negative about they job and other things. The atmosphere was a little weird to say the least. Tables that were never cleaned around us, people leaving because service was bad...

PissedConsumer1642048

TWO STARS: Long wait times from staff through each course of the dinner. Missed and forgotten food items..

PissedConsumer1719295

Quality of Food

2.2 (374 reviews)

2.4 (492 reviews)

Reviewer's quote

...I called him to me informing him that i literally saw him touch the gentlemens food and serve it to him...

Glenda W

After getting some bad food last night and some food we paid for wasnt in our bag I had contacted the location and the guy I spoke to made me feel so uncomfortable because I wanted to speak to a manager and I felt like I had to deal with him . I did finally speak to a team leader but if you ask me...

Shaheed

Ruby Tuesday and Bob Evans Restaurants Pros and Cons

Pros

Salad bar
Waitress
Waiter

Location
Menu
Restrauant was clean

Cons

Customer service
Food
Whole experience

Service
Customer service
Management staff

Ruby Tuesday and Bob Evans Restaurants Most Positive Reviews

Top rated reviews

My fiancee and I went to have dinner last night at the one at deptford mall. She ate the salad bar and got very...

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

Ruby Tuesday and Bob Evans Restaurants Most Critical Reviews

Lowest rated reviews

The Worse service and food I have ever experienced in any restaurant. Our order was wrong and our server never checked...

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

Ruby Tuesday and Bob Evans Restaurants Latest Reviews

Recent published reviews

1.3

Second time now I have went at 11:30 AM and the salad bar sucked. Peas and egg frozen and uneatable. Ham sitting in...

Read all 869 reviews

I went to Bob Evans and was confronted with what looked like 6 Hispanic women being trained to be waitresses. I was seat...

Read all 1571 reviews

Ruby Tuesday and Bob Evans Restaurants Products and Services

Most reviewed product and services

Ruby Tuesday Manager (115 reviews)
Ruby Tuesday Customer Care (93 reviews)
Ruby Tuesday Waiter (65 reviews)

Bob Evans Restaurants Customer Care (177 reviews)
Bob Evans Restaurants Manager (156 reviews)
Bob Evans Restaurants Waiter (91 reviews)

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