PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portillos and Bob Evans Restaurants as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portillos
Bob Evans Restaurants

Portillos and Bob Evans Restaurants Overview

Total reviews 190 1672
Company responses 0 0
Issues resolved 0 6

Portillos and Bob Evans Restaurants Consumer Ratings

Rank
139 out of 2634 in Cafes, Restaurants and Bars category
95 out of 2634 in Cafes, Restaurants and Bars category
Quality of Food
101 in category
107 in category
Customer service
80 in category
73 in category
Product or Service Quality
119 in category
78 in category
Price Affordability
121 in category
66 in category

Portillos and Bob Evans Restaurants Rating Details

Quality of Food
2.5 (93 reviews)
2.4 (533 reviews)
Reviewer's quote

Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad ..

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...Poor quality of food and staff. Been when food and service were much better..

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Customer service
2.1 (91 reviews)
2.2 (629 reviews)
Reviewer's quote

...The food was hard and had lousy customer service experience. I called several different extensions to finally reach someone that I could understand. The food used to be very tasty but now it is terrible..

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...There isn't any customer service at all. I recommend avoiding this location. Needless to say, I won't be coming back to this one or any Bob Evans...

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Product or Service Quality
1.9 (88 reviews)
2.1 (451 reviews)
Reviewer's quote

...I emailed and a lady named Lori just sent me out a free meal card but my order was 16 your meals dont cost no 16 dollars or excuse that service. Id rather have my money so I could choose a decent restaurant to eat at..

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...roast ) was tough and tasted like cheap meat the carrots were under cooked to the point of just being heated very disappointed in how they have allowed the quality and quantity to get so poor portions very small and i got a piece of cherry pie the pie was soggy the pie had 3 cherries in it not sure of the filling but next time i want pie i will buy a hostess pie better pie with real filling and cherries only good part of it was the Arnold Palmer ordered a large didn't get a large but at least it tasted as they have in the past VERY...

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Price Affordability
2.8 (88 reviews)
3 (548 reviews)
Reviewer's quote

...be paying for them they sent her back and told me they said I have to charge you for them I said let me talk to the manager now then the price came out this is unacceptable to me I am angry about the Portillo’s and Crestwood has been going downhill for a long time and I do believe you need to address the situation Going on there it’s been declining for a long...

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...The price was 12. 72. The chicken that was ordered was not done and they were told they would have to pay anyway...

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Portillos and Bob Evans Restaurants Pros and Cons

Pros
  • Italian beef
  • Food
  • Until now good
  • Location
  • Menu
  • Restrauant was clean
Cons
  • Total lack of customer service today
  • Staff and servers suck
  • Missing part of my delivery order
  • Service
  • Customer service
  • Management staff

Portillos and Bob Evans Restaurants Most Positive Reviews

Top rated reviews
5

For got my password need to retrieve a pass code but having trouble with your system

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5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

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5

I love your hotdogs what happened? I could not chew them 4 of them terrible now i dont want to waste my money to try...

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5

I eat at Bob Evans 5 to 7 times a week. there ar 5 different bob Evans I eat at. Now there's only 4 around my area...

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Portillos and Bob Evans Restaurants Most Critical Reviews

Lowest rated reviews
1

On December 8, 2014 at 10:02pm, Host Alma, order R79, we went to Portillo's in Rolling Meadows and ordered a Chicken...

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1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

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1

We would eat at Portillo's at least twice a week. The last 3 meals were inedible. Not the same Portillo's hotdog. It...

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1

My Husband and I wanted to try the slow roast meal. We were told that they were not $6.99 but $7.99, or we could have th...

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Portillos and Bob Evans Restaurants Latest Reviews

Recent published reviews
1.1

Every time I go through a Portillos drive-thru, they tell me to wait in one of the car spaces - happened tonight when...

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3.2

I ordered The country Fried Steak 3 course meal plus added on cinnamon biscuits for delivery from Door dash Thursday Sep...

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1

Went to get food aug 25, tried to give me cold food. Ask for a refund they said theyd refund it back to my card as of...

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2.9

If that is any indication of how your company deals with emergencies, I will be buying JIMMY DEAN products from now on!

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Portillos and Bob Evans Restaurants Products and Services

Most reviewed product and services
  • Portillos Sandwich (19 reviews)
  • Portillos Customer Care (19 reviews)
  • Portillos Manager (13 reviews)
  • Bob Evans Restaurants Customer Care (184 reviews)
  • Bob Evans Restaurants Manager (159 reviews)
  • Bob Evans Restaurants Waiter (92 reviews)