PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portillos and Bob Evans Restaurants as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portillos
Bob Evans Restaurants

Portillos and Bob Evans Restaurants Overview

Total reviews
160
1571
Company responses
0
0
Issues resolved
0
5

Bob Evans Restaurants was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1571 reviews. It is 1411 reviews more than Portillos received since Sep 27, 2007.

Portillos and Bob Evans Restaurants Consumer Ratings

Rank
129 out of 5046 in Cafes, Restaurants and Bars category
86 out of 5046 in Cafes, Restaurants and Bars category
Staff
68 in category
69 in category
Quality of Food
77 in category
101 in category
Price Affordability
107 in category
62 in category

According to consumer ratings and reviews, Bob Evans Restaurants ranks 43 points higher in the Cafes, Restaurants and Bars category than Portillos. People gave Portillos 2.3 stars for Staff criterion in Cafes, Restaurants and Bars category and it is 275 points higher than the worst rated brand in this category. At the same time, Bob Evans Restaurants was rated 2.3 stars for Staff criterion in this category and it is 274 points higher than the worst rated brand in this category. If we look at Quality of Food criterion, than we see that Portillos has a higher rating than Bob Evans Restaurants. Regarding Price Affordability criterion, consumers gave Portillos 2.8 stars and it is 69% greater than other in category. Bob Evans Restaurants however was rated 3 stars and it is 82% greater than other in category.

Portillos and Bob Evans Restaurants Rating Details

Staff
2.3 (82 reviews)
2.3 (536 reviews)
Reviewer's quote

Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad ..

Shloime

As soon as we entered the restaurant the staff acted like they didn’t even notice us. The place was not busy, so they had no reason to ignore us for around 7 minutes while they just walked around doing nothing. The hostess Morgyn finally came over bursting with such enthusiasm that she looked at us...

Glorine
Quality of Food
2.5 (82 reviews)
2.4 (492 reviews)
Reviewer's quote

I enjoyed the food and experience but sadly will NOT return because I was shocked by how much waste Portillos creates. Styrofoam cups for every drink!?!? In 2019?!?! Sniff..

Kate S

After getting some bad food last night and some food we paid for wasnt in our bag I had contacted the location and the guy I spoke to made me feel so uncomfortable because I wanted to speak to a manager and I felt like I had to deal with him . I did finally speak to a team leader but if you ask me...

Shaheed
Price Affordability
2.8 (79 reviews)
3 (505 reviews)
Reviewer's quote

...be paying for them they sent her back and told me they said I have to charge you for them I said let me talk to the manager now then the price came out this is unacceptable to me I am angry about the Portillo’s and Crestwood has been going downhill for a long time and I do believe you need to address the situation Going on there it’s been declining for a long...

Nikeisha

...The price was 12. 72. The chicken that was ordered was not done and they were told they would have to pay anyway...

Faye G

Portillos and Bob Evans Restaurants Pros and Cons

Pros
  • Food
  • Italian beef
  • Until now good
  • Location
  • Menu
  • Restrauant was clean
Cons
  • Staff and servers suck
  • Little beef 2 small slices peppers
  • I am trying to send a complaint about portillos
  • Service
  • Customer service
  • Management staff

Portillos and Bob Evans Restaurants Most Positive Reviews

Top rated reviews
5

For got my password need to retrieve a pass code but having trouble with your system

5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

Portillos and Bob Evans Restaurants Most Critical Reviews

Lowest rated reviews
1

On December 8, 2014 at 10:02pm, Host Alma, order R79, we went to Portillo's in Rolling Meadows and ordered a Chicken...

1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

Portillos and Bob Evans Restaurants Latest Reviews

Recent published reviews

I was with 4 other people. We all placed our orders. The other 4 got their orders. I had to wait for 15-20 minutes. I...

Read all 160 reviews

I went to Bob Evans and was confronted with what looked like 6 Hispanic women being trained to be waitresses. I was seat...

Read all 1571 reviews

Portillos and Bob Evans Restaurants Products and Services

Most reviewed product and services
  • Portillos Customer Care (18 reviews)
  • Portillos Sandwich (17 reviews)
  • Portillos Manager (13 reviews)
  • Bob Evans Restaurants Customer Care (177 reviews)
  • Bob Evans Restaurants Manager (156 reviews)
  • Bob Evans Restaurants Waiter (91 reviews)