PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bob Evans Restaurants and Portillos as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bob Evans Restaurants
Portillos

Bob Evans Restaurants and Portillos Overview

Total reviews
1582
162
Company responses
2
0
Issues resolved
5
0

Bob Evans Restaurants was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1582 reviews. It is 1420 reviews more than Portillos received since Sep 27, 2007.

Bob Evans Restaurants and Portillos Consumer Ratings

Rank
86 out of 3120 in Cafes, Restaurants and Bars category
125 out of 3120 in Cafes, Restaurants and Bars category
Customer service
63 in category
68 in category
Staff
69 in category
68 in category
Price Affordability
60 in category
110 in category

According to consumer ratings and reviews, Bob Evans Restaurants ranks 39 points higher in the Cafes, Restaurants and Bars category than Portillos. People gave Bob Evans Restaurants 2.2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 308 points higher than the worst rated brand in this category. At the same time, Portillos was rated 2.1 stars for Customer service criterion in this category and it is 303 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Portillos has a higher rating than Portillos. Regarding Price Affordability criterion, consumers gave Bob Evans Restaurants 3 stars and it is 84% greater than other in category. Portillos however was rated 2.8 stars and it is 70% greater than other in category.

Bob Evans Restaurants and Portillos Rating Details

Customer service
2.2 (593 reviews)
2.1 (78 reviews)
Reviewer's quote

...There isn't any customer service at all. I recommend avoiding this location. Needless to say, I won't be coming back to this one or any Bob Evans...

Romayne

Today i wont to Portillos, the customer service was so terrible. I literally cuss out the manager to return my money back. My beef sandwich look like a dog was about to eat it...

Jan A
Staff
2.3 (543 reviews)
2.3 (82 reviews)
Reviewer's quote

As soon as we entered the restaurant the staff acted like they didn’t even notice us. The place was not busy, so they had no reason to ignore us for around 7 minutes while they just walked around doing nothing. The hostess Morgyn finally came over bursting with such enthusiasm that she looked at us...

Glorine

Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad ..

Shloime
Price Affordability
3 (510 reviews)
2.8 (79 reviews)
Reviewer's quote

...The price was 12. 72. The chicken that was ordered was not done and they were told they would have to pay anyway...

Faye G

...be paying for them they sent her back and told me they said I have to charge you for them I said let me talk to the manager now then the price came out this is unacceptable to me I am angry about the Portillo’s and Crestwood has been going downhill for a long time and I do believe you need to address the situation Going on there it’s been declining for a long...

Nikeisha

Bob Evans Restaurants and Portillos Pros and Cons

Pros
  • Location
  • Menu
  • Restrauant was clean
  • Food
  • Italian beef
  • Beefs
Cons
  • Service
  • Customer service
  • Management staff
  • Little beef 2 small slices peppers
  • Staff and servers suck
  • I am trying to send a complaint about portillos

Bob Evans Restaurants and Portillos Most Positive Reviews

Top rated reviews
5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

5

For got my password need to retrieve a pass code but having trouble with your system

Bob Evans Restaurants and Portillos Most Critical Reviews

Lowest rated reviews
1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

1

On December 8, 2014 at 10:02pm, Host Alma, order R79, we went to Portillo's in Rolling Meadows and ordered a Chicken...

Bob Evans Restaurants and Portillos Latest Reviews

Recent published reviews
1.5

Went to Bob Evans in Cleveland Ohio off of Brookpark Rd. Where should I start? Wish I could give 0 stars. Service was...

Read all 1582 reviews

This phone number is for Elmhurst, IL Portilloss. I need the number for national Shop and Ship to check on an order

Read all 162 reviews

Bob Evans Restaurants and Portillos Products and Services

Most reviewed product and services
  • Bob Evans Restaurants Customer Care (181 reviews)
  • Bob Evans Restaurants Manager (157 reviews)
  • Bob Evans Restaurants Waiter (91 reviews)
  • Portillos Customer Care (19 reviews)
  • Portillos Sandwich (18 reviews)
  • Portillos Manager (13 reviews)