PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bob Evans Restaurants and Perkins Restaurant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bob Evans Restaurants
Perkins Restaurant

Bob Evans Restaurants and Perkins Restaurant Overview

Total reviews
1567
291
Company responses
0
0
Issues resolved
5
2

Bob Evans Restaurants was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1567 reviews. It is 1276 reviews more than Perkins Restaurant received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Perkins Restaurant customer support team than with Bob Evans Restaurants customer service.

Bob Evans Restaurants and Perkins Restaurant Consumer Ratings

Rank
86 out of 5046 in Cafes, Restaurants and Bars category
87 out of 5046 in Cafes, Restaurants and Bars category
Customer service
62 in category
70 in category
Staff
69 in category
74 in category
Price Affordability
62 in category
61 in category

According to consumer ratings and reviews, Bob Evans Restaurants ranks 1 points higher in the Cafes, Restaurants and Bars category than Perkins Restaurant. People gave Bob Evans Restaurants 2.2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 302 points higher than the worst rated brand in this category. At the same time, Perkins Restaurant was rated 2.1 stars for Customer service criterion in this category and it is 294 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bob Evans Restaurants has a higher rating than Perkins Restaurant. Regarding Price Affordability criterion, consumers gave Bob Evans Restaurants 3 stars and it is 83% greater than other in category. Perkins Restaurant however was rated 3.1 stars and it is 83% greater than other in category.

Bob Evans Restaurants and Perkins Restaurant Rating Details

Customer service
2.2 (585 reviews)
2.1 (73 reviews)
Reviewer's quote

...How about you stop running this like a clown show and get someone with a backbone to go down there and swing the hammer and get these clowns to understanding customer service and just plain service. Also it wouldn’t hurt to get some management in their that understands how to run an efficient crew..

Glorine

Every time we stop by the service is getting worse and worse. Like today there is five people in party and had to get someone to get us a waitress. It has been a little over 30 minutes since we order...

Emily W
Staff
2.3 (535 reviews)
2.2 (66 reviews)
Reviewer's quote

TWO STARS: Long wait times from staff through each course of the dinner. Missed and forgotten food items..

PissedConsumer1719295

...the same thing ( over 200 live bugs in the kitchen ) not to mention the Uber eats phone ringing OVER & OVER with no one showing it any attention ! The wait staff is nice ! But the parking lot is dirty & the trees need trimmed they scrape the cars in the handicapped spots ! Same trash in parking lot for weeks & weeks &...

Jason M
Price Affordability
3 (504 reviews)
3.1 (63 reviews)
Reviewer's quote

...The price was 12. 72. The chicken that was ordered was not done and they were told they would have to pay anyway...

Faye G

Asked about excessive bill-told extra items on photo on menu not part of menu price. No discount offered for poor service-time butter arrivef potatoe too cold to. melt it, no refils on...

PissedConsumer1597851

Bob Evans Restaurants and Perkins Restaurant Pros and Cons

Pros
  • Location
  • Menu
  • Restrauant was clean
  • Serving staff is friendly
  • Quality of food
  • I like the restaurant
Cons
  • Service
  • Customer service
  • Management staff
  • Food
  • Attitudes
  • Treatment

Bob Evans Restaurants and Perkins Restaurant Most Positive Reviews

Top rated reviews
5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

5

I used to love Perkins until my latest experience. I visited Perkins at Grant Avenue in Philadelphia with my boyfriend....

Bob Evans Restaurants and Perkins Restaurant Most Critical Reviews

Lowest rated reviews
1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

1

Host was rude and crabby, While we waited we saw her get cookies out of the case and sell them to someone with bare...

Bob Evans Restaurants and Perkins Restaurant Latest Reviews

Recent published reviews
1

I'm just now getting a chance to write this. My mom and I purchased banana nut bread for a very very special occasion...

Read all 1567 reviews

Dear Perkins, I have had your eggs benedict years ago and loved them. Today I ordered them and instead of putting the...

Read all 291 reviews

Bob Evans Restaurants and Perkins Restaurant Products and Services

Most reviewed product and services
  • Bob Evans Restaurants Customer Care (177 reviews)
  • Bob Evans Restaurants Manager (156 reviews)
  • Bob Evans Restaurants Waiter (91 reviews)
  • Perkins Restaurant Customer Care (29 reviews)
  • Perkins Restaurant Eggs (9 reviews)
  • Perkins Restaurant Manager (8 reviews)