PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cracker Barrel and Bob Evans Restaurants as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cracker Barrel
Bob Evans Restaurants

Cracker Barrel and Bob Evans Restaurants Overview

Total reviews
1018
1660
Company responses
0
0
Issues resolved
2
6

Cracker Barrel and Bob Evans Restaurants Consumer Ratings

Rank
100 out of 2594 in Cafes, Restaurants and Bars category
97 out of 2594 in Cafes, Restaurants and Bars category
Customer service
68 in category
72 in category
Price Affordability
111 in category
64 in category
Quality of Food
94 in category
104 in category
Location
80 in category
73 in category

Cracker Barrel and Bob Evans Restaurants Rating Details

Customer service
2.2 (417 reviews)
2.2 (622 reviews)
Reviewer's quote

...I never got the order delivered and have been trying to get credit but can get through to customer service and even called the cracker barrel i ordered from talked to a manager and he did not call me back and that was over a week ago and still no credit..

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...There isn't any customer service at all. I recommend avoiding this location. Needless to say, I won't be coming back to this one or any Bob Evans...

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Price Affordability
3 (379 reviews)
3 (540 reviews)
Reviewer's quote

...I would rather eat much better stake at T-Bonz, Logan’s, OutBack, Long Horn and many more that gives bigger portions, cooked right and very tasty and juicy stakes than *** Craker Barrel (“CB”) for similar price. My wife’s favorite is Outback, while mine is Long Horn and Texas Road House. 3...

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...The price was 12. 72. The chicken that was ordered was not done and they were told they would have to pay anyway...

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Quality of Food
2.5 (356 reviews)
2.4 (526 reviews)
Reviewer's quote

What has happened to the quality of food at Cracker Barrel? Four of us went for breakfast on Mother's Day-we actually had to cut the eggs with a knife. The prices were off the chart and few entrees offered sausage, ham or bacon. The coffee was not even acceptable...

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...Poor quality of food and staff. Been when food and service were much better..

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Location
3.4 (351 reviews)
3.5 (514 reviews)
Reviewer's quote

Was at Topeka KS location tonight for Dinner. We ordered breakfast. When we have dined there before we had NO problem if we wanted to substitute home fried potatoes for the hashbrown casserole..

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...Again, the manager at this Medina location is an embarrassment to your organization. I'm gone forever from Bob Evans!!!..

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Cracker Barrel and Bob Evans Restaurants Pros and Cons

Pros
  • Food
  • Good food
  • Waitress
  • Location
  • Menu
  • Restrauant was clean
Cons
  • Customer service
  • Service
  • Poor service
  • Service
  • Customer service
  • Management staff

Cracker Barrel and Bob Evans Restaurants Most Positive Reviews

Top rated reviews
5

We was a customer of cracker barrel today at store #63 in Ocala Fl. I found that Cracker Barrel have 10 to 15% discounts...

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5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

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5

Absolutely the worst service ever. A gentleman named James was the worst waiter of all time.. he took 20 minutes...

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5

I eat at Bob Evans 5 to 7 times a week. there ar 5 different bob Evans I eat at. Now there's only 4 around my area...

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Cracker Barrel and Bob Evans Restaurants Most Critical Reviews

Lowest rated reviews
1

Well my daughter ,were seated at a table .We sat there for 10 minutes. The dining room had maybe five tables,this was...

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1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

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1

I had bought items in the retail store. My purchase was about $51.00. I had a $7.00 gift card and $44.00 I put on my...

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1

My Husband and I wanted to try the slow roast meal. We were told that they were not $6.99 but $7.99, or we could have th...

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Cracker Barrel and Bob Evans Restaurants Latest Reviews

Recent published reviews
No votes

Postmates order for Greensboro location instead of Kernersville. Need a refund from the Greensboro location

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3

I called to order a pickup..
Wanted meat loaf and was told it's not on the menu...why? She was very rude and repeated her...

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1.5

On 07-27-2020 I visited Cracker Barrel in Charleston WV. I had placed a to go order and was shopping in the store while...

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3.5

Twice I have ordered take out at Bob Evans in Van Wert, Ohio. And twice I have left without my entire order.
First time m...

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Cracker Barrel and Bob Evans Restaurants Products and Services

Most reviewed product and services
  • Cracker Barrel Manager (124 reviews)
  • Cracker Barrel Customer Care (72 reviews)
  • Cracker Barrel Waiter (64 reviews)
  • Bob Evans Restaurants Customer Care (184 reviews)
  • Bob Evans Restaurants Manager (159 reviews)
  • Bob Evans Restaurants Waiter (92 reviews)