PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bob Evans Restaurants and Cracker Barrel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bob Evans Restaurants
Cracker Barrel

Bob Evans Restaurants and Cracker Barrel Overview

Total reviews
1571
936
Company responses
0
0
Issues resolved
5
2

Bob Evans Restaurants was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1571 reviews. It is 635 reviews more than Cracker Barrel received since Sep 25, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Bob Evans Restaurants customer support team and Cracker Barrel customer service.

Bob Evans Restaurants and Cracker Barrel Consumer Ratings

Rank
86 out of 5046 in Cafes, Restaurants and Bars category
89 out of 5046 in Cafes, Restaurants and Bars category
Customer service
62 in category
55 in category
Staff
69 in category
66 in category
Price Affordability
62 in category
104 in category

According to consumer ratings and reviews, Bob Evans Restaurants ranks 3 points higher in the Cafes, Restaurants and Bars category than Cracker Barrel. People gave Bob Evans Restaurants 2.2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 301 points higher than the worst rated brand in this category. At the same time, Cracker Barrel was rated 2.3 stars for Customer service criterion in this category and it is 308 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Cracker Barrel has a higher rating than Bob Evans Restaurants. Regarding Price Affordability criterion, consumers gave Bob Evans Restaurants 3 stars and it is 83% greater than other in category. Cracker Barrel however was rated 3 stars and it is 71% greater than other in category.

Bob Evans Restaurants and Cracker Barrel Rating Details

Customer service
2.2 (586 reviews)
2.3 (375 reviews)
Reviewer's quote

...How about you stop running this like a clown show and get someone with a backbone to go down there and swing the hammer and get these clowns to understanding customer service and just plain service. Also it wouldn’t hurt to get some management in their that understands how to run an efficient crew..

Glorine

...Retrain on Customer Service Skills..

PissedConsumer1707543
Staff
2.3 (536 reviews)
2.4 (337 reviews)
Reviewer's quote

TWO STARS: Long wait times from staff through each course of the dinner. Missed and forgotten food items..

PissedConsumer1719295

...I take notice that the manager is in the dining area the entire time we wait for our meals to be redone talking with the staff. Our "freshly" made meals come from the kitchen..

Robert J
Price Affordability
3 (505 reviews)
3 (344 reviews)
Reviewer's quote

...The price was 12. 72. The chicken that was ordered was not done and they were told they would have to pay anyway...

Faye G

...I would rather eat much better stake at T-Bonz, Logan’s, OutBack, Long Horn and many more that gives bigger portions, cooked right and very tasty and juicy stakes than *** Craker Barrel (“CB”) for similar price. My wife’s favorite is Outback, while mine is Long Horn and Texas Road House. 3...

Mike F

Bob Evans Restaurants and Cracker Barrel Pros and Cons

Pros
  • Location
  • Menu
  • Restrauant was clean
  • Food
  • Waitress
  • Good food
Cons
  • Service
  • Customer service
  • Management staff
  • Customer service
  • Service
  • Way i was treated

Bob Evans Restaurants and Cracker Barrel Most Positive Reviews

Top rated reviews
5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

5

We was a customer of cracker barrel today at store #63 in Ocala Fl. I found that Cracker Barrel have 10 to 15% discounts...

Bob Evans Restaurants and Cracker Barrel Most Critical Reviews

Lowest rated reviews
1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

1

Well my daughter ,were seated at a table .We sat there for 10 minutes. The dining room had maybe five tables,this was...

Bob Evans Restaurants and Cracker Barrel Latest Reviews

Recent published reviews

I went to Bob Evans and was confronted with what looked like 6 Hispanic women being trained to be waitresses. I was seat...

Read all 1571 reviews
1

Barrel Kingman Arizona 6: pm Tuesday December 10th 2919
The most Awful food ever ordered at any restaurant
We asked the se...

Read all 936 reviews

Bob Evans Restaurants and Cracker Barrel Products and Services

Most reviewed product and services
  • Bob Evans Restaurants Customer Care (177 reviews)
  • Bob Evans Restaurants Manager (156 reviews)
  • Bob Evans Restaurants Waiter (91 reviews)
  • Cracker Barrel Manager (123 reviews)
  • Cracker Barrel Customer Care (70 reviews)
  • Cracker Barrel Waiter (64 reviews)