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Bob Evans Restaurants
Cracker Barrel

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Bob Evans Restaurants

Bob Evans Restaurants

2.6
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1519 TOTAL REVIEWS
Rank
83 out of 5023
in Cafes, Restaurants and Bars category
Rating Details
Customer service
Staff
Price Affordability
Location
Quality of Food
Statistics of Customer Service Calls
  • TOTAL CALLS
    322
  • SUCCESSFUL
    73%
  • AVG CALL DURATION
    02:07
  • ISSUES RESOLVED
    7%
Top Products and Services
2.6
169 reviews
3.2
155 reviews
2.7
90 reviews
Cracker Barrel

Cracker Barrel

2.6
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 918 TOTAL REVIEWS
Rank
86 out of 5023
in Cafes, Restaurants and Bars category
Rating Details
Customer service
Staff
Price Affordability
Location
Quality of Food
Statistics of Customer Service Calls
  • TOTAL CALLS
    213
  • SUCCESSFUL
    3%
  • AVG CALL DURATION
    03:38
  • ISSUES RESOLVED
    6%
Top Products and Services
2.4
119 reviews
2.7
70 reviews
2.7
61 reviews

How would you compare Bob Evans Restaurants vs Cracker Barrel?

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Anonymous
#1338720

Terrible service at BOB EVANS. Waitress "snubbed" us today several times.

Another waitress came over - and asked what we wanted to be served - we ordered - last we saw of her for 15mins. Other tables with multiple people were served/ate/ready to leave at the same time we sat there with our first pour of coffee! We ordered - and NEVER got our food - even after we asked what the problem was with our simple breakfast order. Finally, after 40 mins.

of sitting - we (my husband and myself) got up and asked to speak to the manager. We explained - he said "my apologies we are on "another system" now. WOW - evidently that "system" is not working too well. We are regular customers after church about every other week - no more.

Cracker Barrel or another local restaurant is going to get out breakfast and dinner business! AND - we will make sure others hear about lack of service and customer relations!

Anonymous
#1327052

There is no comparison. Both are clean, down home places to eat and the service is acceptable at either one.

When it comes to the food (the only reason I go to a restaurant) Cracker Barrel is a solid 7 (even considering their small portions) and Bob Evans is a big 0. I have only had the misfortune of eating at 3 or 4 of them and only then because I was with a group and had no choice. I am almost 70 years old and have traveled over most of the continental US. I have eaten in some fine restaurants and a lot of greasy spoon dives.

All in all I can't remember any worse food than Bob Evans. One thing I give them credit for. They are all (at least the ones I have been to) consistent.

CONSISTENTLY BAD. Worse food and worse menu I have run across.

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