PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bob Evans Restaurants and Cracker Barrel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bob Evans Restaurants
Cracker Barrel

Bob Evans Restaurants and Cracker Barrel Overview

Total reviews
1582
945
Company responses
0
0
Issues resolved
5
2

Bob Evans Restaurants was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1582 reviews. It is 637 reviews more than Cracker Barrel received since Sep 25, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Bob Evans Restaurants customer support team and Cracker Barrel customer service.

Bob Evans Restaurants and Cracker Barrel Consumer Ratings

Rank
86 out of 3118 in Cafes, Restaurants and Bars category
89 out of 3118 in Cafes, Restaurants and Bars category
Customer service
62 in category
56 in category
Staff
69 in category
66 in category
Price Affordability
59 in category
103 in category

According to consumer ratings and reviews, Bob Evans Restaurants ranks 3 points higher in the Cafes, Restaurants and Bars category than Cracker Barrel. People gave Bob Evans Restaurants 2.2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 307 points higher than the worst rated brand in this category. At the same time, Cracker Barrel was rated 2.3 stars for Customer service criterion in this category and it is 313 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Cracker Barrel has a higher rating than Bob Evans Restaurants. Regarding Price Affordability criterion, consumers gave Bob Evans Restaurants 3 stars and it is 84% greater than other in category. Cracker Barrel however was rated 3 stars and it is 72% greater than other in category.

Bob Evans Restaurants and Cracker Barrel Rating Details

Customer service
2.2 (593 reviews)
2.3 (380 reviews)
Reviewer's quote

...There isn't any customer service at all. I recommend avoiding this location. Needless to say, I won't be coming back to this one or any Bob Evans...

Romayne

...Retrain on Customer Service Skills..

PissedConsumer1707543
Staff
2.3 (543 reviews)
2.4 (344 reviews)
Reviewer's quote

As soon as we entered the restaurant the staff acted like they didn’t even notice us. The place was not busy, so they had no reason to ignore us for around 7 minutes while they just walked around doing nothing. The hostess Morgyn finally came over bursting with such enthusiasm that she looked at us...

Glorine

...The best part of our visit was the EXCELLENT service from the staff and their wonderful ATTITUDES!!!..

PissedConsumer1762491
Price Affordability
3 (510 reviews)
3 (349 reviews)
Reviewer's quote

...The price was 12. 72. The chicken that was ordered was not done and they were told they would have to pay anyway...

Faye G

...I would rather eat much better stake at T-Bonz, Logan’s, OutBack, Long Horn and many more that gives bigger portions, cooked right and very tasty and juicy stakes than *** Craker Barrel (“CB”) for similar price. My wife’s favorite is Outback, while mine is Long Horn and Texas Road House. 3...

Mike F

Bob Evans Restaurants and Cracker Barrel Pros and Cons

Pros
  • Location
  • Menu
  • Restrauant was clean
  • Food
  • Good food
  • Waitress
Cons
  • Service
  • Customer service
  • Management staff
  • Customer service
  • Service
  • Way i was treated

Bob Evans Restaurants and Cracker Barrel Most Positive Reviews

Top rated reviews
5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

5

We was a customer of cracker barrel today at store #63 in Ocala Fl. I found that Cracker Barrel have 10 to 15% discounts...

Bob Evans Restaurants and Cracker Barrel Most Critical Reviews

Lowest rated reviews
1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

1

Well my daughter ,were seated at a table .We sat there for 10 minutes. The dining room had maybe five tables,this was...

Bob Evans Restaurants and Cracker Barrel Latest Reviews

Recent published reviews
1.5

Went to Bob Evans in Cleveland Ohio off of Brookpark Rd. Where should I start? Wish I could give 0 stars. Service was...

Read all 1582 reviews
3.6

The "so called" pancakes were as big as flying saucers.3 of them almost covered the entire plate!! In addition to the...

Read all 945 reviews

Bob Evans Restaurants and Cracker Barrel Products and Services

Most reviewed product and services
  • Bob Evans Restaurants Customer Care (181 reviews)
  • Bob Evans Restaurants Manager (157 reviews)
  • Bob Evans Restaurants Waiter (91 reviews)
  • Cracker Barrel Manager (124 reviews)
  • Cracker Barrel Customer Care (70 reviews)
  • Cracker Barrel Waiter (64 reviews)