PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boston Market and Bob Evans Restaurants as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boston Market
Bob Evans Restaurants

Boston Market and Bob Evans Restaurants Overview

Total reviews
579
1571
Company responses
0
0
Issues resolved
2
5

Bob Evans Restaurants was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1571 reviews. It is 992 reviews more than Boston Market received since Nov 12, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Boston Market customer support team and Bob Evans Restaurants customer service.

Boston Market and Bob Evans Restaurants Consumer Ratings

Rank
153 out of 5048 in Cafes, Restaurants and Bars category
86 out of 5048 in Cafes, Restaurants and Bars category
Customer service
126 in category
62 in category
Staff
136 in category
69 in category
Quality of Food
111 in category
101 in category

According to consumer ratings and reviews, Bob Evans Restaurants ranks 67 points higher in the Cafes, Restaurants and Bars category than Boston Market. People gave Boston Market 1.7 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 239 points higher than the worst rated brand in this category. At the same time, Bob Evans Restaurants was rated 2.2 stars for Customer service criterion in this category and it is 303 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bob Evans Restaurants has a higher rating than Boston Market. Regarding Quality of Food criterion, consumers gave Boston Market 2.4 stars and it is 70% greater than other in category. Bob Evans Restaurants however was rated 2.4 stars and it is 72% greater than other in category.

Boston Market and Bob Evans Restaurants Rating Details

Customer service
1.7 (243 reviews)
2.2 (586 reviews)
Reviewer's quote

...truck issues with food for the holiday no one called us back told us anything my whole 13 employees was mad that they played us like that this is bad customer service and I would like someone to contact me...

Jerilyn

...How about you stop running this like a clown show and get someone with a backbone to go down there and swing the hammer and get these clowns to understanding customer service and just plain service. Also it wouldn’t hurt to get some management in their that understands how to run an efficient crew..

Glorine
Staff
1.8 (234 reviews)
2.3 (536 reviews)
Reviewer's quote

...There were 4 staff members. We stood at the entrance line to order food for at least 7 solid minutes. Not one staff member acknowledged our presence or asked us to wait a few minutes...

Kym J

TWO STARS: Long wait times from staff through each course of the dinner. Missed and forgotten food items..

PissedConsumer1719295
Quality of Food
2.4 (230 reviews)
2.4 (492 reviews)
Reviewer's quote

One cashier One Cook,Food Was DRY!Seems like they were the only ones in Store!Got home,Very disappointed!!!Food just DRY!..

Teresa P

After getting some bad food last night and some food we paid for wasnt in our bag I had contacted the location and the guy I spoke to made me feel so uncomfortable because I wanted to speak to a manager and I felt like I had to deal with him . I did finally speak to a team leader but if you ask me...

Shaheed

Boston Market and Bob Evans Restaurants Pros and Cons

Pros
  • Good service
  • Good food
  • Taste and freshness was really good
  • Location
  • Menu
  • Restrauant was clean
Cons
  • Customer service
  • Staff lack of professionalism
  • That the food was not provided as described
  • Service
  • Customer service
  • Management staff

Boston Market and Bob Evans Restaurants Most Positive Reviews

Top rated reviews
5

I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every...

5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

Boston Market and Bob Evans Restaurants Most Critical Reviews

Lowest rated reviews
1

Hello i went to boston market in deer park and ordered some dinner steve was very rude and haji was rude there was...

1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

Boston Market and Bob Evans Restaurants Latest Reviews

Recent published reviews
1

I order 2 individual meal, i still have not recieved it was picked up by door dash. The store manager at the ralph...

Read all 579 reviews

I went to Bob Evans and was confronted with what looked like 6 Hispanic women being trained to be waitresses. I was seat...

Read all 1571 reviews

Boston Market and Bob Evans Restaurants Products and Services

Most reviewed product and services
  • Boston Market Customer Care (94 reviews)
  • Boston Market Manager (68 reviews)
  • Boston Market Chicken (43 reviews)
  • Bob Evans Restaurants Customer Care (177 reviews)
  • Bob Evans Restaurants Manager (156 reviews)
  • Bob Evans Restaurants Waiter (91 reviews)