PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bob Evans Restaurants and Boston Market as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bob Evans Restaurants
Boston Market

Bob Evans Restaurants and Boston Market Overview

Total reviews 1744 764
Company responses 0 0
Issues resolved 6 2

Bob Evans Restaurants and Boston Market Consumer Ratings

Rank
105 out of 2708 in Cafes, Restaurants and Bars category
185 out of 2708 in Cafes, Restaurants and Bars category
Customer service
83 in category
161 in category
Price Affordability
71 in category
152 in category
Quality of Food
114 in category
116 in category
Location
74 in category
171 in category

Bob Evans Restaurants and Boston Market Rating Details

Customer service
2.2 (661 reviews)
1.7 (324 reviews)
Reviewer's quote

The restaurant called me and said there was nothing they could do about it I would have to call customer service to get it canceled and then re-order it for the correct day. I did that the order was canceled, but when I called back place the order again they said I could not place it because they...

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...Customer service number on weekends is non-existent..

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Price Affordability
3.1 (570 reviews)
2.6 (287 reviews)
Reviewer's quote

...The price was 12. 72. The chicken that was ordered was not done and they were told they would have to pay anyway...

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...No More The gravy is watered down, the creamed spinach is matted and dry,The price has increased and the meals are smaller, the customer on line in back of me was begging the server give him chicken that was not dry out,..

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Quality of Food
2.4 (569 reviews)
2.4 (299 reviews)
Reviewer's quote

...Poor quality of food and staff. Been when food and service were much better..

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...I ordered online 20 minutes before I left my home to pick up my food. When I arrived it was an extremely long line of vehicles in the drive thru. I called the restaurant, spoke with a Female to see if I had to wait in the line or come inside to pick up...

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Location
3.5 (542 reviews)
2.8 (277 reviews)
Reviewer's quote

ON 4/2/2021 my daughter & twin granddaughters went to your Independence, OH location at around 5:30 PM. I ordered the steak dinner with mashed potatoes & cole slaw. The onions & mushrooms were not cooked at all & I had to ask the server for a steak knife twice...

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The people in your Miami Florida Coral Gables location are so *** rude. Do they even know what customer service is? Why do you put people in the locations, managers, have no clue what customer service is. I apologize for the language...

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Bob Evans Restaurants and Boston Market Pros and Cons

Pros
  • Location
  • Menu
  • Restrauant was clean
  • Good food
  • Food is good
  • Taste and freshness was really good
Cons
  • Service
  • Customer service
  • Management staff
  • Customer service
  • Staff lack of professionalism
  • Service

Bob Evans Restaurants and Boston Market Most Positive Reviews

Top rated reviews
5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

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5

Your staff in Brick N.J needs to be trained on customer service.
The older employees and the men are always pleasant.
I...

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5

I eat at Bob Evans 5 to 7 times a week. there ar 5 different bob Evans I eat at. Now there's only 4 around my area...

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5

I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every...

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Bob Evans Restaurants and Boston Market Most Critical Reviews

Lowest rated reviews
1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

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1

Hello i went to boston market in deer park and ordered some dinner steve was very rude and haji was rude there was...

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1

My Husband and I wanted to try the slow roast meal. We were told that they were not $6.99 but $7.99, or we could have th...

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1

I went into the Boston Market in Oceanside ,Ca . The Manager and a employee was talking about something. Never once did...

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Bob Evans Restaurants and Boston Market Latest Reviews

Recent published reviews
1.4

Because I had a *** order that they could not fill properly for me this morning when I gave pacific instructions then...

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No votes

First your customer service telephone number is dated for May and it's June. Nobody answers your customer service line...

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1.3

1. No banana bread,had to buy some at check-out counter to eat with meal. 2.The chicken salad...the pieces(2) of cantalo...

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2.2

The bathrooms had a sign saying Out of Order. This is illegal and unsatisfactory and unsanitary
A month later I rushed to...

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