PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bob Evans Restaurants and Boston Market as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bob Evans Restaurants
Boston Market

Bob Evans Restaurants and Boston Market Overview

Total reviews
1666
672
Company responses
0
0
Issues resolved
6
2

Bob Evans Restaurants and Boston Market Consumer Ratings

Rank
95 out of 2617 in Cafes, Restaurants and Bars category
171 out of 2617 in Cafes, Restaurants and Bars category
Customer service
71 in category
135 in category
Price Affordability
63 in category
126 in category
Quality of Food
101 in category
107 in category
Location
75 in category
153 in category

Bob Evans Restaurants and Boston Market Rating Details

Customer service
2.2 (626 reviews)
1.7 (286 reviews)
Reviewer's quote

...There isn't any customer service at all. I recommend avoiding this location. Needless to say, I won't be coming back to this one or any Bob Evans...

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...Food as well as customer service. The line moved too slow to say only 2/3 people inside the restaurant..

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Price Affordability
3 (544 reviews)
2.7 (248 reviews)
Reviewer's quote

...The price was 12. 72. The chicken that was ordered was not done and they were told they would have to pay anyway...

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Re: chicken sizes much smaller , I've bought 1-2 per week from Boston Market for 15+ years ?! What is happening?? They are SO MUCH SMALLER AND THE SAME PRICE ??? Greenwich / Stamford Store ! CT..

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Quality of Food
2.4 (530 reviews)
2.4 (267 reviews)
Reviewer's quote

...Poor quality of food and staff. Been when food and service were much better..

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...Thank you NOEL, you were great! The food was almost as good as your customer service. Keep up the good work!!!!! Thank you!!! It..

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Location
3.5 (517 reviews)
2.9 (239 reviews)
Reviewer's quote

...Again, the manager at this Medina location is an embarrassment to your organization. I'm gone forever from Bob Evans!!!..

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"I recently made an online purchase to be picked up at your Hackensack NJ location on May 15,2020. I order the XL family meal that included 6 sides, 3 chickens and 12 corn breads. When I went to pick up my order I was only given the sides and was made to paid extra for my chickens and did not...

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Bob Evans Restaurants and Boston Market Pros and Cons

Pros
  • Location
  • Menu
  • Restrauant was clean
  • Good food
  • Food is good
  • Taste and freshness was really good
Cons
  • Service
  • Customer service
  • Management staff
  • Customer service
  • Staff lack of professionalism
  • Service

Bob Evans Restaurants and Boston Market Most Positive Reviews

Top rated reviews
5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

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5

Your staff in Brick N.J needs to be trained on customer service.
The older employees and the men are always pleasant.
I...

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5

I eat at Bob Evans 5 to 7 times a week. there ar 5 different bob Evans I eat at. Now there's only 4 around my area...

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5

I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every...

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Bob Evans Restaurants and Boston Market Most Critical Reviews

Lowest rated reviews
1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

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1

Hello i went to boston market in deer park and ordered some dinner steve was very rude and haji was rude there was...

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1

My Husband and I wanted to try the slow roast meal. We were told that they were not $6.99 but $7.99, or we could have th...

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1

I went into the Boston Market in Oceanside ,Ca . The Manager and a employee was talking about something. Never once did...

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Bob Evans Restaurants and Boston Market Latest Reviews

Recent published reviews
3.5

Employee needs to ask customer how they want their hamburger cooked. My hamburger had a lot of punk in middle. I cook...

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No votes

Food is not correct want my money back

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3.5

I got grilled chicken and it was rubbery and tasteless!

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1.6

Went thru Boston Market drive thru in Mesquite TX. Only a few cars were in front of me, but it took over 30 mins to plac...

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Bob Evans Restaurants and Boston Market Products and Services

Most reviewed product and services
  • Bob Evans Restaurants Customer Care (184 reviews)
  • Bob Evans Restaurants Manager (159 reviews)
  • Bob Evans Restaurants Waiter (92 reviews)
  • Boston Market Customer Care (116 reviews)
  • Boston Market Manager (87 reviews)
  • Boston Market Chicken (48 reviews)