PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bob Evans Restaurants and Boston Market as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bob Evans Restaurants
Boston Market

Bob Evans Restaurants and Boston Market Overview

Total reviews
1568
579
Company responses
0
0
Issues resolved
5
2

Bob Evans Restaurants was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1568 reviews. It is 989 reviews more than Boston Market received since Nov 12, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Bob Evans Restaurants customer support team and Boston Market customer service.

Bob Evans Restaurants and Boston Market Consumer Ratings

Rank
86 out of 5046 in Cafes, Restaurants and Bars category
153 out of 5046 in Cafes, Restaurants and Bars category
Customer service
62 in category
126 in category
Staff
69 in category
136 in category
Price Affordability
61 in category
118 in category

According to consumer ratings and reviews, Bob Evans Restaurants ranks 67 points higher in the Cafes, Restaurants and Bars category than Boston Market. People gave Bob Evans Restaurants 2.2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 301 points higher than the worst rated brand in this category. At the same time, Boston Market was rated 1.7 stars for Customer service criterion in this category and it is 237 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bob Evans Restaurants has a higher rating than Boston Market. Regarding Price Affordability criterion, consumers gave Bob Evans Restaurants 3 stars and it is 83% greater than other in category. Boston Market however was rated 2.7 stars and it is 67% greater than other in category.

Bob Evans Restaurants and Boston Market Rating Details

Customer service
2.2 (585 reviews)
1.7 (243 reviews)
Reviewer's quote

...How about you stop running this like a clown show and get someone with a backbone to go down there and swing the hammer and get these clowns to understanding customer service and just plain service. Also it wouldn’t hurt to get some management in their that understands how to run an efficient crew..

Glorine

...truck issues with food for the holiday no one called us back told us anything my whole 13 employees was mad that they played us like that this is bad customer service and I would like someone to contact me...

Jerilyn
Staff
2.3 (535 reviews)
1.8 (234 reviews)
Reviewer's quote

TWO STARS: Long wait times from staff through each course of the dinner. Missed and forgotten food items..

PissedConsumer1719295

...There were 4 staff members. We stood at the entrance line to order food for at least 7 solid minutes. Not one staff member acknowledged our presence or asked us to wait a few minutes...

Kym J
Price Affordability
3 (504 reviews)
2.7 (215 reviews)
Reviewer's quote

...The price was 12. 72. The chicken that was ordered was not done and they were told they would have to pay anyway...

Faye G

...The ppl serving the food didnt know the menu or prices. I asked specifically if a meal at at price listed right over their heads and they are trying to discuss it and figure it out while the line is moving. Get to the register and that girl couldn't figure out how to ring it up properly...

Savior

Bob Evans Restaurants and Boston Market Pros and Cons

Pros
  • Location
  • Menu
  • Restrauant was clean
  • Good service
  • Good food
  • Taste and freshness was really good
Cons
  • Service
  • Customer service
  • Management staff
  • Customer service
  • Staff lack of professionalism
  • That the food was not provided as described

Bob Evans Restaurants and Boston Market Most Positive Reviews

Top rated reviews
5

ORDERED AROUND 7:15 p.m. didn't get food until after 8 oclock. sept 4
ordered the 3 course dinners for two people . th...

5

I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every...

Bob Evans Restaurants and Boston Market Most Critical Reviews

Lowest rated reviews
1

on first arrival our waiter didn't introduce himself. we barely sat in our seats and he asked where we ready to order....

1

Hello i went to boston market in deer park and ordered some dinner steve was very rude and haji was rude there was...

Bob Evans Restaurants and Boston Market Latest Reviews

Recent published reviews

My family used to go to Bob Evan's at least 3x month, but for the past couple years you guys are changing your recipes....

Read all 1568 reviews
1

I order 2 individual meal, i still have not recieved it was picked up by door dash. The store manager at the ralph...

Read all 579 reviews

Bob Evans Restaurants and Boston Market Products and Services

Most reviewed product and services
  • Bob Evans Restaurants Customer Care (177 reviews)
  • Bob Evans Restaurants Manager (156 reviews)
  • Bob Evans Restaurants Waiter (91 reviews)
  • Boston Market Customer Care (94 reviews)
  • Boston Market Manager (68 reviews)
  • Boston Market Chicken (43 reviews)