PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Volkswagen Of America and BMW as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Volkswagen Of America
BMW

Volkswagen Of America and BMW Overview

Total reviews
366
68
Company responses
0
0
Issues resolved
1
0

Volkswagen Of America was first mentioned on PissedConsumer on Sep 3, 2008 and since then this brand received 366 reviews. It is 298 reviews more than BMW received since Mar 3, 2008.

Volkswagen Of America and BMW Consumer Ratings

Rank
53 out of 1020 in Auto category
78 out of 1020 in Auto category
Customer service
35 in category
60 in category
Staff
41 in category
61 in category
Product or Service Quality
42 in category
56 in category

According to consumer ratings and reviews, Volkswagen Of America ranks 25 points higher in the Auto category than BMW. People gave Volkswagen Of America 1.6 stars for Customer service criterion in Auto category and it is 96 points higher than the worst rated brand in this category. At the same time, BMW was rated 1.3 stars for Customer service criterion in this category and it is 71 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Volkswagen Of America has a higher rating than BMW. Regarding Product or Service Quality criterion, consumers gave Volkswagen Of America 1.7 stars and it is 68% greater than other in category. BMW however was rated 1.5 stars and it is 57% greater than other in category.

Volkswagen Of America and BMW Rating Details

Customer service
1.6 (120 reviews)
1.3 (20 reviews)
Reviewer's quote

...Let me tell you that the customer service he provided and the company they present is a BIG ZERO. They don’t care about the safety of their customers. This vehicle did not even had PDI done when it was sold to us...

Lilliana L

Unsafe unreliable products, terrible customer service. I don’t have the time or energy left to delve into the details of all the headaches and frustrations with my X6 hybrid, or the $20k+(Seriously, no joke!!) it has cost in repairs the past year and a half. Vehicle has now been disabled with no...

Kevin M
Staff
1.8 (115 reviews)
1.4 (14 reviews)
Reviewer's quote

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Villa

Now I know why Mercedes is beating BMW' *** I bought a 2015 CPO 535i and within 2 months the wheels started turning yellow. It's been back to the dealer 5 times (2.5 months in total) in the past year to fix the issue. I had to pay for multiple alignments, new tire pressure monitors (they broke...

PissedConsumer1681190
Product or Service Quality
1.7 (107 reviews)
1.5 (17 reviews)
Reviewer's quote

I've been servicing a 2016 VW GTI at Wellesley VW in MA since it was new with the carefree maintenance, which covers scheduled service up to 30K miles. I've been surprised by the issues we've encountered with the golf: 1) The clutch pedal was making squeaky noises almost from new and I had to...

Jean P

...The service center was Borusan Istinye in Turkey. However, when we contacted another service center it turned out that it was the same problem in all 5 cases..

Mustafa L

Volkswagen Of America and BMW Pros and Cons

Pros
  • I am waiting to be contacted
  • Vw german ingeniering
  • Lady on customer service line
  • Old bmw customer service
  • Wonderful until failure to fix and a warranty issue
  • Old bmw
Cons
  • Poor customer servies
  • Custimarer care
  • I have had no responce
  • Vehicles
  • Did not honor the extended warranty that i purchased
  • Customer service

Volkswagen Of America and BMW Most Positive Reviews

Top rated reviews
5

I think I've been hung up now twice in a row

3.7

I bought a brand new 2nd generation BMW X3 in end Feb 2015 from BMW authorised dealer. Overall sound proofing is...

Volkswagen Of America and BMW Most Critical Reviews

Lowest rated reviews
1

first of all I love my tdi sportwagen,my problem is with vw. they give you FREE service for 3 years or 36,000 mi which...

1

Bmw has the worst customers service from any company out there. I would never recommend you purchase any BMW's from...

Volkswagen Of America and BMW Latest Reviews

Recent published reviews
1

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Read all 366 reviews

Well BMW responded to me , they do not and will not do anything if you buy a car from them as long as your car does not...

Read all 68 reviews

Volkswagen Of America and BMW Products and Services

Most reviewed product and services
  • Volkswagen Of America Customer Care (41 reviews)
  • Volkswagen Of America Car Repair (20 reviews)
  • Volkswagen Of America Warranty (16 reviews)
  • Bmw Car (67 reviews)
  • Bmw Warranty (8 reviews)
  • Bmw Customer Care (5 reviews)