PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BMW and Volkswagen Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BMW
Volkswagen Of America

BMW and Volkswagen Of America Overview

Total reviews 75 402
Company responses 0 0
Issues resolved 0 1

BMW and Volkswagen Of America Consumer Ratings

Rank
87 out of 478 in Auto category
62 out of 478 in Auto category
Customer service
74 in category
44 in category
Location
64 in category
52 in category
Product or Service Quality
59 in category
47 in category
Price Affordability
83 in category
61 in category

BMW and Volkswagen Of America Rating Details

Customer service
1.2 (25 reviews)
1.6 (137 reviews)
Reviewer's quote

Unsafe unreliable products, terrible customer service. I don’t have the time or energy left to delve into the details of all the headaches and frustrations with my X6 hybrid, or the $20k+(Seriously, no joke!!) it has cost in repairs the past year and a half. Vehicle has now been disabled with no...

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...the original fuel pump(located in tank)! After hours of trying to get help, no luck! I will Never use VW or purchase another product from them! Worst customer service experience I have ever had!...

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Location
2.1 (22 reviews)
2.3 (104 reviews)
Reviewer's quote

I guess because I have 2006 bmw 325i that was not under recall I have to replace my positive battery cable and BST and etc. its sad because I can truly say the rain saved me and my toddler!!! My car wouldve went in flames like everyone elses!!! BMWNA wouldn't accept the fact that something that...

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...Called dealership, said to move the vehicle to their location. Remember it’s VW’s know fuel pump recall that began this. VW refuses to pay $230 tow bill so they can fix their defective design...

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Product or Service Quality
1.5 (21 reviews)
1.7 (118 reviews)
Reviewer's quote

...The service center was Borusan Istinye in Turkey. However, when we contacted another service center it turned out that it was the same problem in all 5 cases..

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We purchased a 2018 Honda CRV from Volkswagen of Tacoma and a 5 year service plan. When I arrived for my first oil change they were unable to service my car because they did not have the parts or and did not know the service codes my car displayed. They told me the service plan I purchased was...

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Price Affordability
1.7 (20 reviews)
2.1 (107 reviews)
Reviewer's quote

...the fun driving factor isn't worth the price..

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Then they wanted to change the price of the diagnostic fee from $100 something dollars to $300 something dollars because they needed more time. It is a VW, what is the problem? Can't you determine what's wrong with your own car??? I have moved to Hawaii and my VW Jetta sat not started for 1 year...

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BMW and Volkswagen Of America Pros and Cons

Pros
  • Old bmw customer service
  • Wonderful until failure to fix and a warranty issue
  • Old bmw
  • I am waiting to be contacted
  • Lady on customer service line
  • Vw german ingeniering
Cons
  • Vehicles
  • Did not honor the extended warranty that i purchased
  • Customer service
  • Poor customer servies
  • Custimarer care
  • Quality of product

BMW and Volkswagen Of America Most Positive Reviews

Top rated reviews
3.7

I bought a brand new 2nd generation BMW X3 in end Feb 2015 from BMW authorised dealer. Overall sound proofing is...

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5

I think I've been hung up now twice in a row

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No votes
5

I just payed my 2013 GTI off my mileage is just over 80k and the plastic intake manifold breaks sent a P2015 code and...

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BMW and Volkswagen Of America Most Critical Reviews

Lowest rated reviews
1

Bmw has the worst customers service from any company out there. I would never recommend you purchase any BMW's from...

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1

first of all I love my tdi sportwagen,my problem is with vw. they give you FREE service for 3 years or 36,000 mi which...

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1

I paid 1800 to fix my car only to have the same problem happen again....took it back and they tell me it cost 11,000 to...

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1

I purchased a brand new 2013 vw cc sport back in August 2012. At 11, 897 miles (Dec 2013) I was told my four tires were...

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BMW and Volkswagen Of America Latest Reviews

Recent published reviews
No votes

ThuBMW refused to honor the maintenance warranty. BMW claims " warranty is mileage specific" and vehicle computer employ...

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1

I am an intensive care nurse working at a Major Medical center in Manhattan NY NY. I am on my 2nd lease which ends on De...

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1

2018 BMW X2-M, BMW dealer service department refused to service my BMW at 35,000 miles for for BMW oil change and filter...

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No votes

No response to my email I can't send to them directly because I don't have my account number, I can't get my account...

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BMW and Volkswagen Of America Products and Services

Most reviewed product and services
  • Bmw Car (67 reviews)
  • Bmw Warranty (8 reviews)
  • 2011 Bmw 335d Car (2 reviews)
  • Volkswagen Of America Car Repair (23 reviews)
  • Volkswagen Of America Warranty (19 reviews)
  • Volkswagen Of America Repair (15 reviews)