PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercedes-Benz and BMW as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercedes-Benz
BMW

Mercedes-Benz and BMW Overview

Total reviews
172
71
Company responses
0
0
Issues resolved
1
0

Mercedes-Benz and BMW Consumer Ratings

Rank
38 out of 474 in Auto category
77 out of 474 in Auto category
Customer service
55 in category
72 in category
Product or Service Quality
36 in category
57 in category
Price Affordability
45 in category
83 in category
Warranty
36 in category
40 in category

Mercedes-Benz and BMW Rating Details

Customer service
1.5 (34 reviews)
1.3 (22 reviews)
Reviewer's quote

This very expensive car is dead in my garage Thanks Mercedes! ! ! I called customer service and they were very quick to tell me they would not help. I feel I am being taken advantage off because off the date of the class action lawsuit. I had no idea of the lawsuit until my car had this issue, on...

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Unsafe unreliable products, terrible customer service. I don’t have the time or energy left to delve into the details of all the headaches and frustrations with my X6 hybrid, or the $20k+(Seriously, no joke!!) it has cost in repairs the past year and a half. Vehicle has now been disabled with no...

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Product or Service Quality
1.9 (29 reviews)
1.5 (19 reviews)
Reviewer's quote

...Since I'm living on Kauai, HI the only available service for fulfilling the recall is in Honolulu on another island. The costs for shipping the van back and forth are around $2k. Mercedes is not willing to take over these costs...

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...The service center was Borusan Istinye in Turkey. However, when we contacted another service center it turned out that it was the same problem in all 5 cases..

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Price Affordability
2.4 (24 reviews)
1.6 (18 reviews)
Reviewer's quote

I made a least 4 emails to the Corperate office. They just send a reply of we are working on your request and will get with you shortly. I feel due to the CV19 out there replies will take some time. Still waiting.

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...the fun driving factor isn't worth the price..

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Warranty
1.7 (24 reviews)
1.7 (16 reviews)
Reviewer's quote

What is scary was that Mercedes said the defective component of the fuel pump was a known issue in this car and they had extended the warranty to cover it. When I questioned why there was not a recall for this issue, I was told that a re-call was never mandated by any safety or government agency....

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Because there was water damage, even though it was caused by either faulty design or service, the warranty was denied. I elevated the claim to BMW figuring they would stand behind their customers. However, I learned they stand behind their crooked service departments who clearly either...

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Mercedes-Benz and BMW Pros and Cons

Pros
  • Nice cars
  • Have a real human at phone
  • Good performance
  • Old bmw customer service
  • Wonderful until failure to fix and a warranty issue
  • Old bmw
Cons
  • Customer service
  • Warranty
  • Very expensive
  • Vehicles
  • Did not honor the extended warranty that i purchased
  • Customer service

Mercedes-Benz and BMW Most Positive Reviews

Top rated reviews
5

Dear sir,
I'm your customer for 50 years, I'm 78 years old and I have Merc. 250CE from 1970 in my garage and other 3 merc...

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3.7

I bought a brand new 2nd generation BMW X3 in end Feb 2015 from BMW authorised dealer. Overall sound proofing is...

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4.4

I just purchased a 2018 GLC 300 4matic, I like it but I don’t love it!!!! My 2015 AMG GLK 350 I LOVED!!! I got the AMG...

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No votes

Mercedes-Benz and BMW Most Critical Reviews

Lowest rated reviews
1

I travelled Monday morning on Mercedez Benz this week only from Patiala to Chandigarh. The Journey I had was even worse...

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1

Bmw has the worst customers service from any company out there. I would never recommend you purchase any BMW's from...

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1

Bought a 2014 GL450 for eight months. Up til now, I've been having problem left and right. I take to the dealer more...

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1

I paid 1800 to fix my car only to have the same problem happen again....took it back and they tell me it cost 11,000 to...

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Mercedes-Benz and BMW Latest Reviews

Recent published reviews
No votes

Service display must be reset car is no moving

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1.8

My BMW 5351 2011 has been a lemon. Too often one issue or another, like the computer, its brain had to be replaced,...

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2

I'm a proud owner of a 2003 Mercedes-Benz SlK 230 with only 114,000 miles (ca. 183,465 km). I recently brought my car to...

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1.8

We own a 2014 BMW X3. We had it serviced at Husker Auto in Lincoln NE on schedule everytime from 2014 to 2020.
In 2016 th...

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Mercedes-Benz and BMW Products and Services

Most reviewed product and services
  • Mercedes Benz Car (129 reviews)
  • Mercedes Benz Car Repair (7 reviews)
  • Mercedes Benz Customer Care (6 reviews)
  • Bmw Car (67 reviews)
  • Bmw Warranty (8 reviews)
  • Bmw Customer Care (5 reviews)