PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercedes Benz and BMW as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercedes Benz
BMW

Mercedes Benz and BMW Overview

Total reviews
196
68
Company responses
0
0
Issues resolved
3
0

Mercedes Benz was first mentioned on PissedConsumer on Feb 5, 2008 and since then this brand received 196 reviews. It is 128 reviews more than BMW received since Mar 3, 2008.

Mercedes Benz and BMW Consumer Ratings

Rank
49 out of 1243 in Auto category
78 out of 1243 in Auto category
Customer service
48 in category
60 in category
Product or Service Quality
47 in category
55 in category
Warranty
40 in category
36 in category

According to consumer ratings and reviews, Mercedes Benz ranks 29 points higher in the Auto category than BMW. People gave Mercedes Benz 1.5 stars for Customer service criterion in Auto category and it is 84 points higher than the worst rated brand in this category. At the same time, BMW was rated 1.3 stars for Customer service criterion in this category and it is 72 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Mercedes Benz has a higher rating than BMW. Regarding Warranty criterion, consumers gave Mercedes Benz 1.7 stars and it is 70% greater than other in category. BMW however was rated 1.7 stars and it is 73% greater than other in category.

Mercedes Benz and BMW Rating Details

Customer service
1.5 (45 reviews)
1.3 (20 reviews)
Reviewer's quote

Four months later and 20,yes, 20 service appointments later, they were unable to fix the ABC service light. Supposedly, they even had a Mercedes Benz engineer come to their dealership to look at the car, since they had been unable to fix it for the prior 19 times. Meanwhile, for the days that the...

Azell

Unsafe unreliable products, terrible customer service. I don’t have the time or energy left to delve into the details of all the headaches and frustrations with my X6 hybrid, or the $20k+(Seriously, no joke!!) it has cost in repairs the past year and a half. Vehicle has now been disabled with no...

Kevin M
Product or Service Quality
1.7 (40 reviews)
1.5 (17 reviews)
Reviewer's quote

Finally after being in for "service" AGAIN last week, I called dealer and said to keep the car-I'm done!! Bought another Infinity, Should have stuck with that, AWESOME car!!! I just walked away from the lease with 2 months left-at a breaking point. I will refuse to pay anything they say they will...

Hillary F

...The service center was Borusan Istinye in Turkey. However, when we contacted another service center it turned out that it was the same problem in all 5 cases..

Mustafa L
Warranty
1.7 (34 reviews)
1.7 (14 reviews)
Reviewer's quote

That is the minimum and if you don't do the work at a Mercedes dealer it affects your warranty. Then I was told that at 35,000 miles I should also expect it to need a brake job since the inspections would likely reveal that the pads were below spec thickness wise. This is just plain theft,...

Gary T

Once the warranty was exhausted and I took the car once again with same issue that happens periodically not everyday, I was turned away and told contact corporate which I did, and a case was opened and the case manager contacted me to tell me they could not help me. I stopped paying on vehicle...

Erlinda S

Mercedes Benz and BMW Pros and Cons

Pros
  • Good performance
  • Have a real human at phone
  • Comfy ride
  • Old bmw customer service
  • Wonderful until failure to fix and a warranty issue
  • Old bmw
Cons
  • Customer service
  • Bad service
  • Warranty
  • Vehicles
  • Did not honor the extended warranty that i purchased
  • Customer service

Mercedes Benz and BMW Most Positive Reviews

Top rated reviews
4.5

I just purchased a 2018 GLC 300 4matic, I like it but I don’t love it!!!! My 2015 AMG GLK 350 I LOVED!!! I got the AMG...

3.7

I bought a brand new 2nd generation BMW X3 in end Feb 2015 from BMW authorised dealer. Overall sound proofing is...

Mercedes Benz and BMW Most Critical Reviews

Lowest rated reviews
1

I travelled Monday morning on Mercedez Benz this week only from Patiala to Chandigarh. The Journey I had was even worse...

1

Bmw has the worst customers service from any company out there. I would never recommend you purchase any BMW's from...

Mercedes Benz and BMW Latest Reviews

Recent published reviews

A simple recommendation. Level of steering is normal steering angle is state as zero. If we turn steering towards clockw...

Read all 196 reviews

Well BMW responded to me , they do not and will not do anything if you buy a car from them as long as your car does not...

Read all 68 reviews

Mercedes Benz and BMW Products and Services

Most reviewed product and services
  • Mercedes Benz Car (130 reviews)
  • Mercedes Benz Car Repair (7 reviews)
  • Mercedes Benz Customer Care (5 reviews)
  • Bmw Car (66 reviews)
  • Bmw Warranty (7 reviews)
  • Bmw Customer Care (5 reviews)