PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercedes Benz and BMW as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BMW
BMW
1.7
Mercedes Benz
BMW

Mercedes Benz and BMW Overview

Total reviews 335 95
Company responses 0 0
Issues resolved 4 0

Mercedes Benz and BMW Consumer Ratings

Rank
98 out of 599 in Auto category
116 out of 599 in Auto category
Customer service
98 in category
111 in category
Product or Service Quality
86 in category
89 in category
Price Affordability
109 in category
114 in category
Value for money
97 in category
105 in category

Mercedes Benz and BMW Rating Details

Customer service
1.3
(116 reviews)
1.2
(34 reviews)
Reviewer's quote

...Not the customer service I would expect from mercedes. I decided to discuss with corporate, I called customer service and was assigned a case number and was told I would hear back from my executive referral manager within 2 business days. That was 12/29...

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The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted...

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Product or Service Quality
1.6
(100 reviews)
1.5
(29 reviews)
Reviewer's quote

...00 product falling apart with only 29,000 miles on it. Mercedes is TRASH. I have names, dates and messages from ALL of the people who have jerked me around for over a year on this and I will get this matter resolved one way or another..

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Last month my sunroof stopped working so I called in on two different occasions could never reach the service department. On the third day that I was going to follow up and see if I could get a hold of anyone my car completely stopped working altogether. It wont start no power nothing so I...

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Price Affordability
1.8
(85 reviews)
1.7
(25 reviews)
Reviewer's quote

...The cars sticker price was $162,500. Four year warranty. When the warranty expired there was 34,000 miles on the car...

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...the fun driving factor isn't worth the price..

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Value for money
1.5
(84 reviews)
1.4
(23 reviews)
Reviewer's quote

Paying a great deal of money for a vehicle that has the fuel injectors and thermostat fail at the same time with only 55000 miles is ridiculous! This vehicle is regularly serviced and only the highest octane fuel used and babied. I find it odd how soon the car needed $ 5000. 00 worth of work done...

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I am without a car, I'm catching lyft and Uber, to and from work; costing me more money out of my pocket. I am being caused a financial hardship, I am without a reliable vehicle causing me a strain to get back and forth to work. I'd like BMW to buy the car back, as they said they would on 3/5/2020;...

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Mercedes Benz and BMW Pros and Cons

Pros
  • Reliability
  • Nice cars
  • Have a real human at phone
  • Old bmw customer service
  • Good products
  • Drives good
Cons
  • Customer service
  • Sevice is suck and attitude od staffs are bad
  • Excuses but no action
  • Did not honor the extended warranty that i purchased
  • Constantly failing parts
  • Vehicles

Mercedes Benz and BMW Most Positive Reviews

Top rated reviews
5

Dear sir,
I'm your customer for 50 years, I'm 78 years old and I have Merc. 250CE from 1970 in my garage and other 3 merc...

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3.8

I purchased a 2022 BMW 740 with sports package on April 30. After getting vehicle home I noticed the logo on the trunk...

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5

Manager set up appointment for us and will address the stopped up drain line from air-condition on Tuesday appt. Will...

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3.7

I bought a brand new 2nd generation BMW X3 in end Feb 2015 from BMW authorised dealer. Overall sound proofing is...

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Mercedes Benz and BMW Most Critical Reviews

Lowest rated reviews
1

electrical issue that caused the injector to stay open and bent the rods. Lane Assist disable and car called S.O.S. on...

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1

Disappointment doesnt even begin to summarize my experience with the BMW dealership in Murray, Utah. The customer servic...

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1

I never thought Mercedes will have no ethics. They do not keep spares for vehicles they sell. I had a minor small...

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1

I have a $90,000 BMW and have been a loyal customer for years. I called in to bmw in order to be services with a basic...

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Mercedes Benz and BMW Latest Reviews

Recent published reviews
No votes

Hi This is a very UNSATISFIED CUSTOMER that purchased a brand new 2021 gle 350 my engine started stalling out and...

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No votes

I notice BMW Cooperated Not responding to my Complaints, I put in with BBB, and Business Alliance.And also them . I...

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1

Mercedes has failed to rectify a valid corrosion warranty claim by shuffling me to numerous companies and dealerships...

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No votes

I believe BMW Customer Care and Technical Department. Help My Former Employers, break into my car in Vandalized My BMW...

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