PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BMW and Mercedes Benz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BMW
BMW
1.7
BMW
Mercedes Benz

BMW and Mercedes Benz Overview

Total reviews 95 335
Company responses 0 0
Issues resolved 0 4

BMW and Mercedes Benz Consumer Ratings

Rank
116 out of 599 in Auto category
98 out of 599 in Auto category
Customer service
111 in category
98 in category
Product or Service Quality
89 in category
86 in category
Location
72 in category
91 in category
Warranty
80 in category
90 in category

BMW and Mercedes Benz Rating Details

Customer service
1.2
(34 reviews)
1.3
(116 reviews)
Reviewer's quote

The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted...

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...Not the customer service I would expect from mercedes. I decided to discuss with corporate, I called customer service and was assigned a case number and was told I would hear back from my executive referral manager within 2 business days. That was 12/29...

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Product or Service Quality
1.5
(29 reviews)
1.6
(100 reviews)
Reviewer's quote

Last month my sunroof stopped working so I called in on two different occasions could never reach the service department. On the third day that I was going to follow up and see if I could get a hold of anyone my car completely stopped working altogether. It wont start no power nothing so I...

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...00 product falling apart with only 29,000 miles on it. Mercedes is TRASH. I have names, dates and messages from ALL of the people who have jerked me around for over a year on this and I will get this matter resolved one way or another..

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Location
2.3
(26 reviews)
2.2
(77 reviews)
Reviewer's quote

Renewal of contract. BMW states not enrolled and will not allow me to use the bmw appt to transfer address to my car

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This compounded by the fact that we did not get some things we were promised when we purchased the car just shows how incompetent this location and its staff are. There are too many other locations that would want our business and treat a return customer better. Steer far away from the Mercedes...

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Warranty
1.6
(25 reviews)
1.5
(76 reviews)
Reviewer's quote

Very bad car AC evaporator bad Freon gas smell, replaced on warranty last year and this year same problem again!! I don't recommend anyone to buy BMW..

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Mercedes has failed to rectify a valid corrosion warranty claim by shuffling me to numerous companies and dealerships who then continue the shuffle or justify their failure by claiming they do not possess certified repairmen..

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BMW and Mercedes Benz Pros and Cons

Pros
  • Old bmw customer service
  • Good products
  • Drives good
  • Reliability
  • Nice cars
  • Have a real human at phone
Cons
  • Did not honor the extended warranty that i purchased
  • Constantly failing parts
  • Vehicles
  • Customer service
  • Sevice is suck and attitude od staffs are bad
  • Excuses but no action

BMW and Mercedes Benz Most Positive Reviews

Top rated reviews
3.8

I purchased a 2022 BMW 740 with sports package on April 30. After getting vehicle home I noticed the logo on the trunk...

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5

Dear sir,
I'm your customer for 50 years, I'm 78 years old and I have Merc. 250CE from 1970 in my garage and other 3 merc...

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3.7

I bought a brand new 2nd generation BMW X3 in end Feb 2015 from BMW authorised dealer. Overall sound proofing is...

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5

Manager set up appointment for us and will address the stopped up drain line from air-condition on Tuesday appt. Will...

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BMW and Mercedes Benz Most Critical Reviews

Lowest rated reviews
1

Disappointment doesnt even begin to summarize my experience with the BMW dealership in Murray, Utah. The customer servic...

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1

electrical issue that caused the injector to stay open and bent the rods. Lane Assist disable and car called S.O.S. on...

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1

I have a $90,000 BMW and have been a loyal customer for years. I called in to bmw in order to be services with a basic...

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1

I never thought Mercedes will have no ethics. They do not keep spares for vehicles they sell. I had a minor small...

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BMW and Mercedes Benz Latest Reviews

Recent published reviews
No votes

I notice BMW Cooperated Not responding to my Complaints, I put in with BBB, and Business Alliance.And also them . I...

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No votes

Hi This is a very UNSATISFIED CUSTOMER that purchased a brand new 2021 gle 350 my engine started stalling out and...

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No votes

I believe BMW Customer Care and Technical Department. Help My Former Employers, break into my car in Vandalized My BMW...

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1

Mercedes has failed to rectify a valid corrosion warranty claim by shuffling me to numerous companies and dealerships...

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