PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BMW and Lexus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BMW
Lexus

BMW and Lexus Overview

Total reviews 73 127
Company responses 0 0
Issues resolved 0 3

BMW and Lexus Consumer Ratings

Rank
89 out of 474 in Auto category
53 out of 474 in Auto category
Customer service
75 in category
54 in category
Location
65 in category
20 in category
Product or Service Quality
62 in category
66 in category
Price Affordability
84 in category
80 in category

BMW and Lexus Rating Details

Customer service
1.3 (24 reviews)
1.5 (41 reviews)
Reviewer's quote

Unsafe unreliable products, terrible customer service. I don’t have the time or energy left to delve into the details of all the headaches and frustrations with my X6 hybrid, or the $20k+(Seriously, no joke!!) it has cost in repairs the past year and a half. Vehicle has now been disabled with no...

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...Customer service hasn't helped either. Thanks..

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Location
2.1 (22 reviews)
3.2 (29 reviews)
Reviewer's quote

I guess because I have 2006 bmw 325i that was not under recall I have to replace my positive battery cable and BST and etc. its sad because I can truly say the rain saved me and my toddler!!! My car wouldve went in flames like everyone elses!!! BMWNA wouldn't accept the fact that something that...

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They were once under a recall or extended warranty and I didnt buy the car until after.They knew it was defective . A month after i bought the car the defective oil hoses left me stranded on the interstate. I called Lexus and they stated they would try to overide the expiration and cover it but...

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Product or Service Quality
1.5 (21 reviews)
1.4 (35 reviews)
Reviewer's quote

...The service center was Borusan Istinye in Turkey. However, when we contacted another service center it turned out that it was the same problem in all 5 cases..

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...We appreciate the continued opportunity to be of service to you. Subject Dissapoointed Response By Email (Tim) (06/17/2020 10:41 AM) Dear Mrs. Hayward, Thank you for your response to share your continued disappointment with Lexus position to your assistance request for your 2019 RX 350...

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Price Affordability
1.7 (20 reviews)
1.7 (30 reviews)
Reviewer's quote

...the fun driving factor isn't worth the price..

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...After we agreed on the price and required repairs to be performed on the vehicle we proceed to the Finance manager office to close the deal. The agreement to close the deal was the price to be under $37,000. 00 and to make sure vehicle repairs were performed...

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BMW and Lexus Pros and Cons

Pros
  • Old bmw customer service
  • Wonderful until failure to fix and a warranty issue
  • Old bmw
  • Safe car
  • I thought i got a good price
  • High quality cars great looking & performance
Cons
  • Vehicles
  • Did not honor the extended warranty that i purchased
  • Customer service
  • Service
  • Horrible customer service
  • Quality

BMW and Lexus Most Positive Reviews

Top rated reviews
3.7

I bought a brand new 2nd generation BMW X3 in end Feb 2015 from BMW authorised dealer. Overall sound proofing is...

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5

Llast year i got the 250C. They sold me the two year maintenance and repair. Later they tell me the will not service...

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No votes
5

Dashboard cover defect was recalled and customer service stated it would be replaced at no charge to me. Dash was...

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BMW and Lexus Most Critical Reviews

Lowest rated reviews
1

Bmw has the worst customers service from any company out there. I would never recommend you purchase any BMW's from...

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1

I brought my SUV in to Longo Lexus for problems with the car dying, cannot start and battery completely dead. They check...

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1

I paid 1800 to fix my car only to have the same problem happen again....took it back and they tell me it cost 11,000 to...

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1

Recently moved to Phoenix Arizona took my Lexus RX 300 in for service at Chandler Lexus spent $1400 for repair and...

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BMW and Lexus Latest Reviews

Recent published reviews
1.1

I guess because I have 2006 bmw 325i that was not under recall I have to replace my positive battery cable and BST and...

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No votes

This car VINJTJJM7FX3L5258670 is not on Lexus website. The car is in Dubai showroom

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1.4

My 2011 BMW 535i is a bigger lemon than I thought before. After spending $1,800 just 2 weeks ago on high pressure fuel p...

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2.6

They were once under a recall or extended warranty and I didnt buy the car until after.They knew it was defective . A...

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BMW and Lexus Products and Services

Most reviewed product and services
  • Bmw Car (67 reviews)
  • Bmw Warranty (8 reviews)
  • Bmw Customer Care (5 reviews)
  • Lexus Car (46 reviews)
  • Lexus Customer Care (7 reviews)
  • 2016 Lexus Rx 350 Car (4 reviews)