PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BMW and Lexus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BMW
Lexus

BMW and Lexus Overview

Total reviews
68
110
Company responses
0
0
Issues resolved
0
2

Lexus was first mentioned on PissedConsumer on Feb 12, 2007 and since then this brand received 110 reviews. It is 42 reviews more than BMW received since Mar 3, 2008.

BMW and Lexus Consumer Ratings

Rank
78 out of 1243 in Auto category
73 out of 1243 in Auto category
Customer service
60 in category
55 in category
Location
58 in category
35 in category
Price Affordability
77 in category
81 in category

According to consumer ratings and reviews, Lexus ranks 5 points higher in the Auto category than BMW. People gave BMW 1.3 stars for Customer service criterion in Auto category and it is 72 points higher than the worst rated brand in this category. At the same time, Lexus was rated 1.4 stars for Customer service criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Location criterion, than we see that Lexus has a higher rating than BMW. Regarding Price Affordability criterion, consumers gave BMW 1.6 stars and it is 58% worse than other in category. Lexus however was rated 1.4 stars and it is 61% worse than other in category.

BMW and Lexus Rating Details

Customer service
1.3 (20 reviews)
1.4 (32 reviews)
Reviewer's quote

Unsafe unreliable products, terrible customer service. I don’t have the time or energy left to delve into the details of all the headaches and frustrations with my X6 hybrid, or the $20k+(Seriously, no joke!!) it has cost in repairs the past year and a half. Vehicle has now been disabled with no...

Kevin M

I am not happy with Lexus service. I bought a new RX350 in September 2017. I only got one free maintenance service in January , 2019, when the car had only 3,179 miles...

PissedConsumer1637243
Location
2.2 (20 reviews)
2.8 (24 reviews)
Reviewer's quote

Only 3000 KLM car never winter driven or driven in any bad weather the car bolted forward on its own I nearly struck my garage , , car was in service for 1 month . computer failure, I lost a lot of money with it, approached BMW offered me a coupon discount on my next BMW which will never happen,...

Fernando R

Llast year i got the 250C. They sold me the two year maintenance and repair. Later they tell me the will not service the car.. Also the repairs are only good for 52,000 not the 999,999. I paid for. Called the dealer. They said they would call back. No call back. Used my Visa to get my money back...

Belvin
Price Affordability
1.6 (17 reviews)
1.4 (24 reviews)
Reviewer's quote

...the fun driving factor isn't worth the price..

Hari

...Just be aware, they are selling you junk material at a very high price The lady talking to me was so cold, insensitive. Do not be fooled with them when they want to sell you something. Once sold, their attitude reverses totally...

Parisa E

BMW and Lexus Pros and Cons

Pros
  • Old bmw customer service
  • Wonderful until failure to fix and a warranty issue
  • Old bmw
  • Safe car
  • Friendly
  • I thought i got a good price
Cons
  • Vehicles
  • Did not honor the extended warranty that i purchased
  • Customer service
  • Service
  • Horrible customer service
  • Quality

BMW and Lexus Most Positive Reviews

Top rated reviews
3.7

I bought a brand new 2nd generation BMW X3 in end Feb 2015 from BMW authorised dealer. Overall sound proofing is...

5

Llast year i got the 250C. They sold me the two year maintenance and repair. Later they tell me the will not service...

BMW and Lexus Most Critical Reviews

Lowest rated reviews
1

Bmw has the worst customers service from any company out there. I would never recommend you purchase any BMW's from...

1

I brought my SUV in to Longo Lexus for problems with the car dying, cannot start and battery completely dead. They check...

BMW and Lexus Latest Reviews

Recent published reviews

Well BMW responded to me , they do not and will not do anything if you buy a car from them as long as your car does not...

Read all 68 reviews

After making arrangements for my car to have the sunroof rails replaced. This was not successful. The next step now is...

Read all 110 reviews

BMW and Lexus Products and Services

Most reviewed product and services
  • Bmw Car (66 reviews)
  • Bmw Warranty (7 reviews)
  • Bmw Customer Care (5 reviews)
  • Lexus Car (44 reviews)
  • 2016 Lexus Rx 350 Car (4 reviews)
  • Lexus Customer Care (4 reviews)