PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercedes Benz Financial Services and BMW South Africa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercedes Benz Financial Services
BMW South Africa

Mercedes Benz Financial Services and BMW South Africa Overview

Total reviews
30
99
Company responses
0
0
Issues resolved
0
1

Mercedes Benz Financial Services and BMW South Africa Consumer Ratings

Rank
151 out of 1858 in Financial Services category
838 out of 4372 in Dealers category
Value for money
131 in category
517 in category
Customer service
136 in category
574 in category
Product or Service Quality
101 in category
496 in category
Website
155 in category
607 in category

Mercedes Benz Financial Services and BMW South Africa Rating Details

Value for money
1.8 (14 reviews)
1.7 (30 reviews)
Reviewer's quote

...They essentially said I am stuck unless I want to throw away a bunch of money or hurt my credit by doing a voluntary surrender. They say they are all about customer loyalty but that is a lie. I am sure I would get better customer service from Kia...

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have all the receipts, i was putting the money because i really though that would be a solution for me not to take to the garage in the next 6 months atleast, all it happens was i spent more than r70k, i didnt have the car for more than two weeks in almost one year, at the end they said the light...

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Customer service
2 (14 reviews)
1.2 (35 reviews)
Reviewer's quote

...Asked for my ss#, zip code and last name I entered all and said contact customer service but they are closed just want to pay my freaking bill not spend half hour trying to access my account which was already using my email address to login..

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All combined with a tradition of premium customer service, ultimate client respect & appreciation – OR – IS IT REALLY SO??? Is their commitment to comprehensive customer satisfaction a consistent practice or a psychological decoy to tempt modern society? I personally enjoyed owning three...

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Product or Service Quality
2.2 (13 reviews)
1.6 (32 reviews)
Reviewer's quote

MBFS customer service has bottomed out. They treat everyone as if they are delinquent. Reps are unprofessional, untrained and beyond rude...

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...auto) and the part (slave cylinder) arrived the 25 th of June and car will probably be ready by next week but I'm really dissatisfied by the after sales service by auric auto bmw and this is my 2nd bmw and really didn't expect this bad service from a bmw dealer (auric auto) can you please contact me or respond to this email, I have sent this email to you earlier today with pics of all problems (M Briel 7912135068087) (0833104135) & also no courtesy car available drove the car 2 weeks and broke down with clutch (slave cylinder) and the workshop mngr also contacted auric auto dissatisfied by sending a car to Client in this condition and refusing some repairs like the taillight and electr park brake button(hole unit must be replaced on this model) please respond to this complaint urgently need to know what's to be done cause I'm really disappointed (sales agents name is Abitsaam its a...

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Website
2.1 (13 reviews)
2.3 (26 reviews)
Reviewer's quote

I m very disappointed by MBFS. My English limited and not enough bad words for this situation.Sorry I continue in Russian. У меня Mercedes gla 250 , лизинг от MBFS . Я хотел взять в лизинг более дорогую и большую модель GLE.Я нашёл желающего переоформить мой лизинг на GLA 250 через Swapalease.И тут...

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Been taking my car in a clearwater BMW for a drivetrain error, and oil residue in the water coolant since November 2019. Been returning it after being told to collect it was fixed, but still same problem persists. End of January 2020 my motorplan expired, has to return the car again for the 3rd...

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Mercedes Benz Financial Services and BMW South Africa Pros and Cons

Pros
No votes
  • Need to forget it
  • Excellent vehicle
  • Offered to wash car
Cons
  • Service
  • Lst month dealer warranty lease ended charged 350 key
  • Fees
  • Shocking
  • Pathetic service
  • Dont care attitute

Mercedes Benz Financial Services and BMW South Africa Most Positive Reviews

Top rated reviews
5

DEMAND all phone recordings if you have experienced ANY problems with MB CREDIT. Today I had an experience that was bey...

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3.8

On Monday the 4th June 2018 i took my car for major service at bmw...everything was fine the car was driving smooth not...

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5

Changed address. Never received paperwork as address information in system was incorrect.

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3.6

BMW has certainly sculpted a legacy of accomplishment – with superior luxury, sophisticated power & defined beauty. All...

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Mercedes Benz Financial Services and BMW South Africa Most Critical Reviews

Lowest rated reviews
1

April 2016 my lease was transferred to a 3rd party. An overpayment occurred because MBFS debited my account and I fedex...

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1

The car has shown signs of oil leaks - it went for 3days for repairs and the problem was still not sorted. The car has n...

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1

By far THE WORSE financial institution in the car business!!!
Do not finance or lease your car through Mercedes Benz f...

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1

I am pass pissed with Forsdicks Tygervalley, and NEED to be heard as they actually taking me for a fool at this...

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Mercedes Benz Financial Services and BMW South Africa Latest Reviews

Recent published reviews
1

I leased a 2018 GLC300 in Sept 2018. Recently my husband and I took custody of our newborn granddaughter because the...

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No votes

I went To dealership to go arrange for my balloon payment as my last installment is supposed to be due in July,I’ve give...

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1

MBFS customer service has bottomed out. They treat everyone as if they are delinquent. Reps are unprofessional,...

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3.6

A couple of weeks ago I bought a bmw x1 2016 mod at auric auto bmw and everything was done quickly and effortlessly I...

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Mercedes Benz Financial Services and BMW South Africa Products and Services

Most reviewed product and services
  • Mercedes Benz Financial Services Customer Care (5 reviews)
  • Mercedes Benz Financial Services Account (3 reviews)
  • Mercedes Benz Financial Services Auto Leasing (3 reviews)
  • Bmw South Africa Customer Care (15 reviews)
  • Bmw South Africa Car Repair (14 reviews)
  • Bmw South Africa Oil Change (5 reviews)