PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and BMO Harris Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
BMO Harris Bank

Chase Bank and BMO Harris Bank Overview

Total reviews 1766 301
Company responses 0 0
Issues resolved 9 1

Chase Bank and BMO Harris Bank Consumer Ratings

Rank
108 out of 748 in Banks category
137 out of 748 in Banks category
Customer service
105 in category
80 in category
Product or Service Quality
51 in category
100 in category
Website
57 in category
117 in category
Reliability
65 in category
103 in category

Chase Bank and BMO Harris Bank Rating Details

Customer service
1.3 (525 reviews)
1.4 (148 reviews)
Reviewer's quote

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Customer service had no idea why and could not help other than to tell me to start over. This was the least of my problems. Once I finally got the account funded, I have been locked out of my account 4-5 times in about 4 months with no way to directly access my account and no explanation why this...

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Product or Service Quality
1.6 (459 reviews)
1.3 (125 reviews)
Reviewer's quote

..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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...Same thing with customer service number. Talked again to the branch - they do not know!! They can help me apply for a mortgage, but after that the service disappears. Extremely unhelpful and uncaring..

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Website
2 (414 reviews)
1.6 (122 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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...Any written requests through bank website have not been answered..

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Reliability
1.4 (382 reviews)
1.2 (117 reviews)
Reviewer's quote

I am very disappointed in the way the way chase dealt with my complaint. They were not very helpful. I felt like I was committed a fraud or something.Sometimes these companies pose as the company and come to find out we get tricked into giving our Card information not knowing we are being conceived...

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Employees are rude and poorly trainedBanking app is horrible, filled with error messages and pop ups of we are experiencing technical difficultiesThis bank is one of the worst I have dealt with. Very similar to Wells Fargo.

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Chase Bank and BMO Harris Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Local manager
  • When they were m and i
  • No pro
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Unprofessional behavior
  • Telephone assisstance

Chase Bank and BMO Harris Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I have a very positive opinion of these banks. I left a much larger bank after decades and signed with BMO several...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

On or about April 10th my checking account was raided for >;;$19 K. That went so well on or about the 14th they trans...

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Chase Bank and BMO Harris Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Went to this bank this morning and waited for service and they acted like we were invisible. The teller was showing...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

My auto loan was late BMO repossessed my car on a Tuesday. I got to work Tuesday morning paid the amount due online...

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Chase Bank and BMO Harris Bank Latest Reviews

Recent published reviews
2.5

I am very disappointed in the way the way chase dealt with my complaint. They were not very helpful. I felt like I was c...

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1

They are working overtime to get overdraft money. Been w them for years but FENETO. Automated system does NOT match onli...

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1

Someone charged my canceled Chase (Amazon) credit card with a few dollars like $8. I have advised Chase that the charge...

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1

Customer service telephone number provided asking for temporary passcode what is never been provided to me and after...

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Chase Bank and BMO Harris Bank Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)
  • Bmo Harris Bank Checking Account (39 reviews)
  • Bmo Harris Bank Online Banking (24 reviews)
  • Bmo Harris Bank Auto Loan (23 reviews)