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  • 0 ISSUES RESOLVED
  • 166 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $10.4K AVERAGE LOSS
1.3
Customer service
Staff
Website
Reliability
Diversity of Products or Services
  • When they were m and i 1
  • Tellers and the customer service reps 1
  • Personnel 1
  • Mortgage originator 1
  • Local manager 1

Customers don't like

  • Customer service10
  • Telephone assisstance3
  • Being insulted by personnel2
  • Bad online payment portal2
  • Unprofessional behavior1
Delete
  • 6 ISSUES RESOLVED
  • 1496 TOTAL REVIEWS
  • $4.3M CLAIMED LOSSES
  • $12.2K AVERAGE LOSS
1.5
Customer service
Staff
Website
Reliability
Diversity of Products or Services
  • Having atms everywhere 4
  • Convenience 4
  • Online banking 3
  • Internet 3
  • When chase cared about customers 2

Customers don't like

  • Poor customer service62
  • Unethical business practices18
  • Customer Service Representatives6
  • Rude customer service4
  • Way i was treated by your manager3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1360510

I only ever had a credit card from Chase, and the very first time I used it, I wanted to make a balance transfer from an older card. The Chase limit was $800 and the other card's balance was somewhere between $500-$600.

I told Chase to transfer the whole balance--then was shocked to discover I was still getting a bill from the old card.

Chase had decided to only transfer $500 of what I told them to so I would still "have some spending money." (Just like BMO is restricting my cash advances even when they don't come anywhere near the card limit). So I had TWO credit card bills to pay instead of one, and a late fee on my old one because I thought it had been paid off!!

I paid Chase off as quickly as I could and closed the account and haven't been back.