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Delete
  • 0 ISSUES RESOLVED
  • 136 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $11.6K AVERAGE LOSS
1.3
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • When they were m and i 1
  • Tellers and the customer service reps 1
  • Personnel 1
  • Mortgage originator 1
  • Local manager 1

Customers don't like

  • Customer service3
  • Telephone assisstance2
  • Being insulted by personnel2
  • Unprofessional behavior1
  • That they will not do simple tasks for non-customers1
Delete
  • 3 ISSUES RESOLVED
  • 1378 TOTAL REVIEWS
  • $4.2M CLAIMED LOSSES
  • $13.1K AVERAGE LOSS
1.5
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • Convenience 4
  • Internet 3
  • Having atms everywhere 3
  • When chase cared about customers 2
  • Bank good private client a joke avoid 2

Customers don't like

  • Poor customer service23
  • Unethical business practices19
  • Customer Service Representatives6
  • poor Customer service5
  • Unresponsive customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1360510

I only ever had a credit card from Chase, and the very first time I used it, I wanted to make a balance transfer from an older card.The Chase limit was $800 and the other card's balance was somewhere between $500-$600.

I told Chase to transfer the whole balance--then was shocked to discover I was still getting a bill from the old card.

Chase had decided to only transfer $500 of what I told them to so I would still "have some spending money." (Just like BMO is restricting my cash advances even when they don't come anywhere near the card limit).So I had TWO credit card bills to pay instead of one, and a late fee on my old one because I thought it had been paid off!!

I paid Chase off as quickly as I could and closed the account and haven't been back.