PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blurb and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blurb
Shutterfly

Blurb and Shutterfly Overview

Total reviews
58
396
Company responses
0
0
Issues resolved
2
2

Shutterfly was first mentioned on PissedConsumer on Sep 28, 2008 and since then this brand received 396 reviews. It is 338 reviews more than Blurb received since Oct 29, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Blurb customer support team than with Shutterfly customer service.

Blurb and Shutterfly Consumer Ratings

Rank
92 out of 598 in Periodicals & Publishing category
19 out of 182 in Printing category
Customer service
96 in category
14 in category
Product or Service Quality
104 in category
14 in category
Website
46 in category
22 in category

Blurb and Shutterfly Rating Details

Customer service
1.4 (27 reviews)
1.4 (164 reviews)
Reviewer's quote

...There is no phone number to even call Customer Service for Blurb to get what was promised..

Simone G

Bad customer service, no help..

James
Product or Service Quality
1.7 (20 reviews)
1.9 (140 reviews)
Reviewer's quote

I have a problem uploading my book and I have no way to talk to them, this customer service sucks! if only they had a chat window!..

Micheline F

...It is essential and is part of the service to deliver the cards on time. The company took my money and did not do their job:shock:..

James
Website
2.8 (19 reviews)
1.9 (153 reviews)
Reviewer's quote

I searched the website and found blurb. It is completely a scam website and it sucks your money. If you follow the instruction, they will bring you to payment and once you check out, the price changed to a much higher one...

PissedConsumer1171464

Website is TERRIBLE. So non-intuititve. They need to learn from Google or Amazon..

PissedConsumer1709733

Blurb and Shutterfly Pros and Cons

Pros
  • Very easy to install and save project
  • Relatively easy to submit projects
  • Speed of printing and delivery
  • Convenience of photo organization
  • Way it used to be
  • Photobooks
Cons
  • Product or customer service support
  • Scam business
  • Customer support is missing
  • Customer service
  • Ease of site use
  • Unresponsive customer service

Blurb and Shutterfly Most Positive Reviews

Top rated reviews
5

By mistake I have missed a page. The lay out is consequently out of sinc. My best suggestion is to remove 1 page to...

5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

Blurb and Shutterfly Most Critical Reviews

Lowest rated reviews
1

Recently tried to publish my book with Blurb. They give one price in selecting paper, pages, etc, then AFTER you upload...

1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

Blurb and Shutterfly Latest Reviews

Recent published reviews
1

ghosting borders and clipping of images, cover very bad.

Read all 58 reviews

Didn’t get to speak with customer service rep

Read all 396 reviews

Blurb and Shutterfly Products and Services

Most reviewed product and services
  • Blurb Photo Book Printing Service (16 reviews)
  • Blurb Printing Service (7 reviews)
  • Blurb Publishing Software (3 reviews)
  • Shutterfly Shipping Service (63 reviews)
  • Shutterfly Website (58 reviews)
  • Shutterfly Customer Care (25 reviews)