PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blurb and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blurb
Shutterfly

Blurb and Shutterfly Overview

Total reviews 75 464
Company responses 0 0
Issues resolved 2 3

Blurb and Shutterfly Consumer Ratings

Rank
114 out of 499 in Periodicals & Publishing category
20 out of 191 in Printing category
Customer service
110 in category
No votes
Product or Service Quality
120 in category
No votes
Website
63 in category
No votes
Price Affordability
84 in category
No votes

Blurb and Shutterfly Rating Details

Customer service
1.4 (36 reviews)
No votes
Reviewer's quote

UNABLE TO CONTACT CUSTOMER SERVICE FOR THREE WEEKS..

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Customer service was VERY helpful, courteous and knowledgeable. We talked through my options and I decided to keep what I ordered..

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Product or Service Quality
1.6 (28 reviews)
No votes
Reviewer's quote

...Incredibly bad customer service, I am being totally ignored..

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...Customer service representative could not help so forwarded the need to someone else, asked me to stay on, and then ended the chat...

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Website
2.6 (28 reviews)
No votes
Reviewer's quote

...When i checked your website it said it was delivered May 15, 2002. She said she did not receive the cookbook. I have contacted USPS...

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The website has always had problems with crashing but now I am unable to access my photos from any browser when using my IPAD. I need to use the website because it is the only way to move photos between albums. Contacted company...

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Price Affordability
2.6 (27 reviews)
No votes
Reviewer's quote

...Book as I couldn't afford the Photo Book, they declined the 50% discount but offered me 30% discount and didn't Honor that at all either-I had to pay full price for a proof copy they kept telling me I should do-which is what I planned to but they made that impossible too. Will see how the proof copy arrives to me as it's not a regular table book when I...

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Original price is $113. When I add the 40%off everything promo I watch the price increase at checkout to $162 so essentially there is zero savings. Is this legal?..

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Blurb and Shutterfly Pros and Cons

Pros
  • Very easy to install and save project
  • Relatively easy to submit projects
  • Speed of printing and delivery
  • Convenience of photo organization
  • Photo print quality
  • Ease of use
Cons
  • Product or customer service support
  • Customer support is missing
  • Customer service
  • Customer service
  • Unresponsive customer service
  • Ease of site use

Blurb and Shutterfly Most Positive Reviews

Top rated reviews
5

By mistake I have missed a page. The lay out is consequently out of sinc. My best suggestion is to remove 1 page to...

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5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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5

On June 3, 2020, I paid for eight books by Kaliq Rashad. The total cost, as appears on my bank statement, was $63.93.
I n...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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Blurb and Shutterfly Most Critical Reviews

Lowest rated reviews
1

Recently tried to publish my book with Blurb. They give one price in selecting paper, pages, etc, then AFTER you upload...

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1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

I searched the website and found blurb. It is completely a scam website and it sucks your money. If you follow the...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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Blurb and Shutterfly Latest Reviews

Recent published reviews
4

Please give me a phone number at Blurb, so I can complete a claim to UPS for failure to deliver my order, no 805****

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No votes

I would like to talk to a live representative

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No votes

I placed an order with blurb and noticed on the confirmation that for some reason the delivery address was my old addres...

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2.7

I have been a loyal customer of Shutterfly for over 10 years ever since my son was born. When I first started using...

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Blurb and Shutterfly Products and Services

Most reviewed product and services
  • Blurb Photo Book Printing Service (18 reviews)
  • Blurb Shipping Service (7 reviews)
  • Blurb Printing Service (7 reviews)
  • Shutterfly Shipping Service (75 reviews)
  • Shutterfly Photo Book (18 reviews)
  • Shutterfly Coupon (14 reviews)