PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bluemercury and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bluemercury
Ulta

Bluemercury and Ulta Overview

Total reviews
25
883
Company responses
0
0
Issues resolved
1
6

Bluemercury and Ulta Consumer Ratings

Rank
189 out of 912 in Cosmetics and Personal Care category
173 out of 912 in Cosmetics and Personal Care category
Customer service
185 in category
158 in category
Turnaround Time
108 in category
112 in category
Reliability
162 in category
132 in category
Discounts and Special Offers
208 in category
104 in category

Bluemercury and Ulta Rating Details

Customer service
1.3 (12 reviews)
1.4 (337 reviews)
Reviewer's quote

...I have never heard of such poor customer service. I expect to hear from someone 415 505 8885. Shari Shryock..

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I was shopping in the Ulta Beauty at the Rio Grande Plaza and the customer service was not there. Then when I asked to speak to a manager the manager gave me a lot of attitude. Very unhappy with my shopping experience..

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Turnaround Time
1.9 (11 reviews)
1.8 (178 reviews)
Reviewer's quote

The two time I decided to use their online chat both times it was a joke they woman were of no help at all totally useless in helping me with any issues I might have been having. Bluemecury is the worst beauty site on the internet do yourself a favor and shop Any Where else you will get better...

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...Called the second time and spoke with John whom advises me that no supervisor is available until tomorrow morning..

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Reliability
1.3 (9 reviews)
1.6 (204 reviews)
Reviewer's quote

I am a frequent customer of Bluemercury. I recently.bought over $400.00 of.products which promised me a gift bag and #4 $20.00 Gift Cards as promised in a promotion. I received my order but no cards and no gift bag. I have tried contacting by way of email 2x. And by calling corporate for an answer...

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Unable to help because the order was ship to my wife however I was paying. This is second contact, Ulta has committed to return a coupon for 20% off Dyson products so we could reorder. Ulta promised the coupon in 24-48 hrs. It has been over 14 days and have not received coupon.

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Discounts and Special Offers
1.2 (9 reviews)
2.1 (176 reviews)
Reviewer's quote

...“extended”, but the promo code still doesn’t work! I think they’re just directing traffic to their website, and have no intentions of honoring the discounts they...

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...NOW MY ACCOUNT WAS CLOSED I HAD TO CALL UPS AND SPEAK WITH SPECIAL FRAUD AGENTS TO GET THE ORDERS SENT BACK TO ULTA BC ULTA KEPT FULFILLING BOTH ORDERS. SO GOOD JOB TO ME FOR MAKING SURE THEY GOT THEIR PRODUCT BACK...

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Bluemercury and Ulta Pros and Cons

Pros
No votes
  • Points program
  • In-store shopping
  • Rewards card
Cons
  • Awful service
  • Attitude and non professional atmosphere
  • Manager
  • Customer service
  • Ordering online
  • Rude customer service

Bluemercury and Ulta Most Positive Reviews

Top rated reviews
5

Gave explanation of delay on shipment

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5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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4

I ordered Esti Lauder lipstick in my favorite color. I have used Esti Lauder for years. I received it with no problem....

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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Bluemercury and Ulta Most Critical Reviews

Lowest rated reviews
1

Using the online shopping-I had need to call customer service, having received an email requesting me to do so, to...

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1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

For a company that claims they are higher end than Sephora they sure have some work to do customer service wise.
I had bo...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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Bluemercury and Ulta Latest Reviews

Recent published reviews
1

After waiting for 32 minutes and going from Cue #2 to Cue #1, I was notified you won't take the call and I should leave...

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1

Unable to help because the order was ship to my wife however I was paying. This is second contact, Ulta has committed...

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1

I am a frequent customer of Bluemercury. I recently.bought over $400.00 of.products which promised me a gift bag and #4...

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1

Didnt receive my package and they still havent called me back

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Bluemercury and Ulta Products and Services

Most reviewed product and services
  • Bluemercury Customer Care (9 reviews)
  • Bluemercury Deal (1 review)
  • Ulta Customer Care (97 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)