PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sephora and Bluemercury as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sephora
Bluemercury

Sephora and Bluemercury Overview

Total reviews
171
23
Company responses
0
0
Issues resolved
0
1

Sephora and Bluemercury Consumer Ratings

Rank
144 out of 895 in Cosmetics and Personal Care category
173 out of 895 in Cosmetics and Personal Care category
Customer service
146 in category
167 in category
Website
103 in category
202 in category
Product or Service Quality
95 in category
138 in category
Exchange, Refund and Cancellation Policy
60 in category
59 in category

Sephora and Bluemercury Rating Details

Customer service
1.4 (90 reviews)
1.3 (10 reviews)
Reviewer's quote

...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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...Customer service is near impossible to reach and when you do they say it will be shipped soon. Well its now been 9 days since order was placed and still listed as unfulfilled on the account status. This is a $500 Oder I placed! Im absolutely done shopping with them...

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Website
2.3 (75 reviews)
1.6 (8 reviews)
Reviewer's quote

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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They overcharged me for an online order, I sent their customer service team an email and it's been 2 weeks absolutely no one has responded. This company is horrible horrible horrible and you can't trust their online system with your credit card.

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Product or Service Quality
2.3 (69 reviews)
1.9 (7 reviews)
Reviewer's quote

...Oh and FYI, I mailed it back the day after I received it and the product was unopened!..

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Bluemecury is the worst beauty site on the internet do yourself a favor and shop Any Where else you will get better service and actually receive your package when they state it will arrive and it will arrive in good condition. I was told that I would have free shipping overnight which was a lie it...

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Exchange, Refund and Cancellation Policy
2.1 (68 reviews)
2.1 (8 reviews)
Reviewer's quote

When Sephora supervisors claimed that the customer was breaking it policy, they were unable to point to the policy in question or the appropriate clause. In fact they only manage to post rules for international shipment, which did not apply as shipping was within the US. It is also a FTC rule that...

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Gave explanation of delay on shipment

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Sephora and Bluemercury Pros and Cons

Pros
  • Variety of products
  • I cant think of one thing
  • Range of products
No votes
Cons
  • Poor customer service
  • Service
  • False advertising
  • Awful service
  • Attitude and non professional atmosphere
  • Manager

Sephora and Bluemercury Most Positive Reviews

Top rated reviews
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

Gave explanation of delay on shipment

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4.9

I love my Sephora in Minot! They're great!!

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4

I ordered Esti Lauder lipstick in my favorite color. I have used Esti Lauder for years. I received it with no problem....

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Sephora and Bluemercury Most Critical Reviews

Lowest rated reviews
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

Using the online shopping-I had need to call customer service, having received an email requesting me to do so, to...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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1

For a company that claims they are higher end than Sephora they sure have some work to do customer service wise.
I had bo...

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Sephora and Bluemercury Latest Reviews

Recent published reviews
No votes

I was a victim of discrimination at the Sephora in Richmond Virginia at 1408 North Parham Road.It is the Sephora inside...

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1.5

Placed an order over a week ago and they still havent shipped it out yet. They claim its due to the virus but I ordered...

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1.8

I payed 240 on this reload able sephora card brand new from 7 11 station near home (82 nd drive Clackamas) and only to...

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No votes

I tried to access the website last night after midnight to order M-61 glow peel pack of 60. It wouldnt take the coupon....

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Sephora and Bluemercury Products and Services

Most reviewed product and services
  • Sephora Customer Care (33 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)
  • Bluemercury Customer Care (8 reviews)
  • Bluemercury Deal (1 review)