PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sephora and Bluemercury as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sephora
Bluemercury

Sephora and Bluemercury Overview

Total reviews 174 25
Company responses 0 0
Issues resolved 0 1

Sephora and Bluemercury Consumer Ratings

Rank
152 out of 938 in Cosmetics and Personal Care category
230 out of 938 in Cosmetics and Personal Care category
Customer service
140 in category
175 in category
Website
99 in category
203 in category
Product or Service Quality
92 in category
146 in category
Value for money
98 in category
143 in category

Sephora and Bluemercury Rating Details

Customer service
1.4 (92 reviews)
1.2 (13 reviews)
Reviewer's quote

...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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Every time I go to a Bluemercury store, the customer service is horrible. No one helps me and they refuse to return an unused item. Sales associates are rude, snobby and condescending...

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Website
2.3 (77 reviews)
1.5 (10 reviews)
Reviewer's quote

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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I am a frequent customer of Bluemercury. I recently.bought over $400.00 of.products which promised me a gift bag and #4 $20.00 Gift Cards as promised in a promotion. I received my order but no cards and no gift bag. I have tried contacting by way of email 2x. And by calling corporate for an answer...

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Product or Service Quality
2.2 (71 reviews)
1.7 (9 reviews)
Reviewer's quote

...Oh and FYI, I mailed it back the day after I received it and the product was unopened!..

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...I have never heard of such poor customer service. I expect to hear from someone 415 505 ****. Shari Shryock..

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Value for money
2.2 (70 reviews)
1.9 (8 reviews)
Reviewer's quote

...I want that money back now..

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Received my $200 order broken with lotion everywhere! Sent 2 emails to the customer service email. 3 days later & no response! But I have received daily sales ad emails! Horrible way to manage a business. Called my bank for a charge back! Cannot even get them to respond! Do not waste your...

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Sephora and Bluemercury Pros and Cons

Pros
  • Variety of products
  • Range of products
  • I cant think of one thing
No votes
Cons
  • Poor customer service
  • Service
  • False advertising
  • Awful service
  • Attitude and non professional atmosphere
  • Manager

Sephora and Bluemercury Most Positive Reviews

Top rated reviews
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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4

I ordered Esti Lauder lipstick in my favorite color. I have used Esti Lauder for years. I received it with no problem....

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4.9

I love my Sephora in Minot! They're great!!

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3.9

I bought a make up at Bluemercury in Atlantic City. I met Raquel Johnson who works there. She was amazing, courteous...

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Sephora and Bluemercury Most Critical Reviews

Lowest rated reviews
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

Using the online shopping-I had need to call customer service, having received an email requesting me to do so, to...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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1

For a company that claims they are higher end than Sephora they sure have some work to do customer service wise.
I had bo...

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Sephora and Bluemercury Latest Reviews

Recent published reviews
No votes

I got a Sephora card and I was trying to get it redeemed but was told it has been used I need your help please

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1

Every time I go to a Bluemercury store, the customer service is horrible. No one helps me and they refuse to return an...

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1.1

I visited the Sephora store at Pacific City in Huntington Beach on 10/21/2020 at 11:15 AM to make a return and was told...

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1

After waiting for 32 minutes and going from Cue #2 to Cue #1, I was notified you won't take the call and I should leave...

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Sephora and Bluemercury Products and Services

Most reviewed product and services
  • Sephora Shipping Service (13 reviews)
  • Sephora Sales Representative (8 reviews)
  • Sephora Manager (8 reviews)
  • Bluemercury Deal (1 review)