PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sephora and Bluemercury as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sephora
Bluemercury

Sephora and Bluemercury Overview

Total reviews 179 27
Company responses 0 0
Issues resolved 0 1

Sephora and Bluemercury Consumer Ratings

Rank
158 out of 906 in Cosmetics and Personal Care category
218 out of 906 in Cosmetics and Personal Care category
Customer service
165 in category
211 in category
Website
123 in category
246 in category
Exchange, Refund and Cancellation Policy
70 in category
122 in category
Product or Service Quality
106 in category
170 in category

Sephora and Bluemercury Rating Details

Customer service
1.4 (94 reviews)
1.2 (14 reviews)
Reviewer's quote

...I called customer service and you knew when the person answered the phone by their tone they cared less. Told me to call the carrier and just wait on package it would be arriving ..

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Every time I go to a Bluemercury store, the customer service is horrible. No one helps me and they refuse to return an unused item. Sales associates are rude, snobby and condescending...

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Website
2.3 (79 reviews)
1.5 (11 reviews)
Reviewer's quote

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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Website is a joke. Interchange on line with rep also. Get to order and told not available, then left phone message...

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Exchange, Refund and Cancellation Policy
2 (74 reviews)
1.6 (8 reviews)
Reviewer's quote

...I wrote to their customer service who wrote back to say I can either opt for the same items again (duh) or refund. I wrote back immediately that I want the items but if they are out of stock I want immediate refund. There it was - they ignored my email...

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...The kindly returned the product and refunded my money. I thought it was very professional and in line with what I expected..

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Product or Service Quality
2.2 (73 reviews)
1.7 (9 reviews)
Reviewer's quote

...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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...I have never heard of such poor customer service. I expect to hear from someone 415 505 ****. Shari Shryock..

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Sephora and Bluemercury Pros and Cons

Pros
  • Variety of products
  • Range of products
  • I cant think of one thing
No votes
Cons
  • Poor customer service
  • Service
  • False advertising
  • Awful service
  • Attitude and non professional atmosphere
  • Online system is defective

Sephora and Bluemercury Most Positive Reviews

Top rated reviews
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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4.8

I had a problem with a product that I purchased. The kindly returned the product and refunded my money. I thought it...

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4.9

I love my Sephora in Minot! They're great!!

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4

I ordered Esti Lauder lipstick in my favorite color. I have used Esti Lauder for years. I received it with no problem....

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Sephora and Bluemercury Most Critical Reviews

Lowest rated reviews
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

Using the online shopping-I had need to call customer service, having received an email requesting me to do so, to...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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1

For a company that claims they are higher end than Sephora they sure have some work to do customer service wise.
I had bo...

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Sephora and Bluemercury Latest Reviews

Recent published reviews
1.7

Placed order on 12/10, promised it by 12/16. Was shipped on 12/18. Made it to Maryland 12/22 and then all tracking...

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1

Website is a joke. Interchange on line with rep also. Get to order and told not available, then left phone message ....

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1

I agree with the above shopper. I made a huge on line purchase for Black Friday deals. The wrote me an unhelpful email...

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1

Every time I go to a Bluemercury store, the customer service is horrible. No one helps me and they refuse to return an...

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Sephora and Bluemercury Products and Services

Most reviewed product and services
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)
  • Sephora Sales Representative (8 reviews)
  • Bluemercury Deal (2 reviews)