PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bluemercury and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bluemercury
Sephora

Bluemercury and Sephora Overview

Total reviews
25
172
Company responses
0
0
Issues resolved
1
0

Bluemercury and Sephora Consumer Ratings

Rank
189 out of 912 in Cosmetics and Personal Care category
147 out of 912 in Cosmetics and Personal Care category
Customer service
185 in category
150 in category
Turnaround Time
108 in category
107 in category
Website
212 in category
105 in category
Discounts and Special Offers
208 in category
100 in category

Bluemercury and Sephora Rating Details

Customer service
1.3 (12 reviews)
1.4 (90 reviews)
Reviewer's quote

...I have never heard of such poor customer service. I expect to hear from someone 415 505 8885. Shari Shryock..

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...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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Turnaround Time
1.9 (11 reviews)
1.9 (66 reviews)
Reviewer's quote

The two time I decided to use their online chat both times it was a joke they woman were of no help at all totally useless in helping me with any issues I might have been having. Bluemecury is the worst beauty site on the internet do yourself a favor and shop Any Where else you will get better...

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In this time of crisis, you would expect that Sephora would rather go out of its way to help and accommodate. but no, they decided that they will not help instead reviewing account, refusing customers and refusing service that had noting fraudulent, illegal or even abnormal! How can this be. In...

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Website
1.6 (9 reviews)
2.3 (75 reviews)
Reviewer's quote

I am a frequent customer of Bluemercury. I recently.bought over $400.00 of.products which promised me a gift bag and #4 $20.00 Gift Cards as promised in a promotion. I received my order but no cards and no gift bag. I have tried contacting by way of email 2x. And by calling corporate for an answer...

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Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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Discounts and Special Offers
1.2 (9 reviews)
2.2 (62 reviews)
Reviewer's quote

...“extended”, but the promo code still doesn’t work! I think they’re just directing traffic to their website, and have no intentions of honoring the discounts they...

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Even worse, every time I try to redeem points with free offers, the latest and greatest items are always sold out. I feel that perhaps maybe its your own employees that grab all the good stuff because as an outside buying customer, the products I always want to try out are always out. So why even...

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Bluemercury and Sephora Pros and Cons

Pros
No votes
  • Variety of products
  • I cant think of one thing
  • Range of products
Cons
  • Awful service
  • Attitude and non professional atmosphere
  • Manager
  • Poor customer service
  • Service
  • False advertising

Bluemercury and Sephora Most Positive Reviews

Top rated reviews
5

Gave explanation of delay on shipment

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5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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4

I ordered Esti Lauder lipstick in my favorite color. I have used Esti Lauder for years. I received it with no problem....

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4.9

I love my Sephora in Minot! They're great!!

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Bluemercury and Sephora Most Critical Reviews

Lowest rated reviews
1

Using the online shopping-I had need to call customer service, having received an email requesting me to do so, to...

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1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

For a company that claims they are higher end than Sephora they sure have some work to do customer service wise.
I had bo...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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Bluemercury and Sephora Latest Reviews

Recent published reviews
1

After waiting for 32 minutes and going from Cue #2 to Cue #1, I was notified you won't take the call and I should leave...

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No votes

The sales person was so rude to me

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1

I am a frequent customer of Bluemercury. I recently.bought over $400.00 of.products which promised me a gift bag and #4...

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No votes

I was a victim of discrimination at the Sephora in Richmond Virginia at 1408 North Parham Road.It is the Sephora inside...

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Bluemercury and Sephora Products and Services

Most reviewed product and services
  • Bluemercury Customer Care (9 reviews)
  • Bluemercury Deal (1 review)
  • Sephora Customer Care (33 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Sales Representative (8 reviews)