PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bluemercury and Dermstore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bluemercury
Dermstore

Bluemercury and Dermstore Overview

Total reviews
25
2
Company responses
0
0
Issues resolved
1
0

Bluemercury and Dermstore Consumer Ratings

Rank
190 out of 914 in Cosmetics and Personal Care category
80 out of 914 in Cosmetics and Personal Care category
Advertised vs Delivered
180 in category
9 in category
Website
211 in category
68 in category
Discounts and Special Offers
207 in category
51 in category
Product or Service Quality
150 in category
376 in category

Bluemercury and Dermstore Rating Details

Advertised vs Delivered
1.3 (10 reviews)
5 (1 review)
Reviewer's quote

After waiting for 32 minutes and going from Cue #2 to Cue #1, I was notified you won't take the call and I should leave a message. I have never heard of such poor customer service. I expect to hear from someone 415 505 8885.Shari Shryock

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Obaji microdermabrasion polish and mask. Its like putty. Cannot be used. Purchased too long ago and wont replace. I never opened it. I have been a customer for MANY years.

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Website
1.6 (9 reviews)
3 (2 reviews)
Reviewer's quote

I am a frequent customer of Bluemercury. I recently.bought over $400.00 of.products which promised me a gift bag and #4 $20.00 Gift Cards as promised in a promotion. I received my order but no cards and no gift bag. I have tried contacting by way of email 2x. And by calling corporate for an answer...

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I would like to know how to stop an order from being Shiped and receive a full refund. When contacting Customer Service today, March 10th, I spoke to a Rachel who was very rude and less than helpful in requesting a refund for shipping that promised a day delivery. In allowing her to make her...

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Discounts and Special Offers
1.2 (9 reviews)
3 (1 review)
Reviewer's quote

...“extended”, but the promo code still doesn’t work! I think they’re just directing traffic to their website, and have no intentions of honoring the discounts they...

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No items

Product or Service Quality
1.8 (8 reviews)
1 (1 review)
Reviewer's quote

...Customer service is near impossible to reach and when you do they say it will be shipped soon. Well its now been 9 days since order was placed and still listed as unfulfilled on the account status. This is a $500 Oder I placed! Im absolutely done shopping with them...

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No items

Bluemercury and Dermstore Pros and Cons

Pros
No votes
No votes
Cons
  • Awful service
  • Attitude and non professional atmosphere
  • Manager
No votes

Bluemercury and Dermstore Most Positive Reviews

Top rated reviews
5

Gave explanation of delay on shipment

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4.2

Obaji microdermabrasion polish and mask. Its like putty. Cannot be used. Purchased too long ago and wont replace. I...

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4

I ordered Esti Lauder lipstick in my favorite color. I have used Esti Lauder for years. I received it with no problem....

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No votes

Bluemercury and Dermstore Most Critical Reviews

Lowest rated reviews
1

Using the online shopping-I had need to call customer service, having received an email requesting me to do so, to...

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1

I would like to know how to stop an order from being Shiped and receive a full refund. When contacting Customer Service...

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1

For a company that claims they are higher end than Sephora they sure have some work to do customer service wise.
I had bo...

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No votes

Bluemercury and Dermstore Latest Reviews

Recent published reviews
1

After waiting for 32 minutes and going from Cue #2 to Cue #1, I was notified you won't take the call and I should leave...

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No votes
1

I am a frequent customer of Bluemercury. I recently.bought over $400.00 of.products which promised me a gift bag and #4...

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No votes

Bluemercury and Dermstore Products and Services

Most reviewed product and services
  • Bluemercury Customer Care (9 reviews)
  • Bluemercury Deal (1 review)