PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HostGator and Bluehost as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HostGator
Bluehost

HostGator and Bluehost Overview

Total reviews 64 132
Company responses 0 0
Issues resolved 2 0

HostGator and Bluehost Consumer Ratings

Rank
21 out of 179 in Hosting category
42 out of 179 in Hosting category
Website
19 in category
32 in category
Customer service
11 in category
15 in category
Price Affordability
25 in category
36 in category
Diversity of Products or Services
16 in category
28 in category

HostGator and Bluehost Rating Details

Website
2.2 (35 reviews)
1.5 (78 reviews)
Reviewer's quote

If you get randomly brute forced by someone, they will shut down your website and blame it on you (ignoring the fact that someone just tried to attack the website). Instead, they keep the website offline for many many many hours at a time claiming that took too many resources and you have to fix...

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...I can't even cancel my website. A most horrible experience. I was going to Bluehost because my current host server isn't very good...

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Customer service
1.4 (33 reviews)
1.3 (87 reviews)
Reviewer's quote

...(The customer service representative couldn't confirm that other answers would NOT work, but he did say that he had personally tried the specified three answers and found that they DID work. He was helpful. His company is garbage...

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In the past, I always received prompt, courteous customer service. Now, the call center has been moved oversees and there is a language barrier. The Control Panel has been changed from being very user friendly to extremely difficult to navigate --in order to change billing from Auto-Renew to Manual...

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Price Affordability
2.3 (33 reviews)
1.7 (72 reviews)
Reviewer's quote

...Even if the other product costs me triple the price I will not work them. They are unhelpful, rude, unclear about services and Im pretty sure you can do better just about anywhere else so i suggest you do..

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So, for Bluehost, from my experience I'd say buyer beware –their promotions may seem all candy and roses (low price etc) but beware as the saying goes: “if it smells like a too good to be true - it probably is” –For example, - when I called customer service (several times) to help with the problem...

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Diversity of Products or Services
2.3 (29 reviews)
1.7 (70 reviews)
Reviewer's quote

...AND IF I would've clicked on the yes, I want help, I would've assumed it would be someone from Hostgator's team contacting me to talk about their services and NOT A GAZILLION CALLS FROM INDIA!!!!..

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Also, be aware that this group has multiple different host-providers and internet services such as HostGator, ConstantContact, iPage, SiteBuilder, Bigrock, and we made the same, very disappointing experience, with all those services provided by Endurance International Group. And if you dont believe...

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HostGator and Bluehost Pros and Cons

Pros
  • Price
  • Server reliability
  • Original setup
  • Some of their staff were courteous
  • Polite agents
  • Cancelling
Cons
  • Customer service
  • Worst customer support
  • Time wasted
  • Useless customer support or 24 hour claim
  • Technical support
  • Service delivery

HostGator and Bluehost Most Positive Reviews

Top rated reviews
5

Hostgator one of the worst Customer support ! they misguide customers ... i request to hostgator i am not happy with...

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3.8

Y no hablo inglés, por favor necesito que me atienda una persona que hable español

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4

I ran into low disc space so I upgraded.
Since the upgrade nothing works.
I have logged about 8 different tickets to get t...

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3.3

Bluehost lost all of our 8 websites last week, they said it was a bad drive error. All of our content was wiped out....

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HostGator and Bluehost Most Critical Reviews

Lowest rated reviews
1

I have just spent 2 months educating myself on building a WordPress site and creating my blog that I was finally ready t...

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1

My main site was taken down WITHOUT notice and I was sent an email saying it was because of "malicious" files.

BlueHos...

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1

email sent from websitewelcome.come, (no longer "accessible" any longer). Connected to SEO Hosting, a front for...

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1

Had several problems with bluehost, but as I had different domains, I kept my account. Now they took down all my website...

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HostGator and Bluehost Latest Reviews

Recent published reviews
1.1

About every month or so, we have an issue with their email service. Recipient email servers reject email from hostgator...

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2.3

Bought a wordpress template plus installation. Been over a week and still not installed. Installing company provides...

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1

"Hey y'all there is a problem.... " again. down again

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1

I ordered a second domain name on Saturday and they changed my first domain so that it points inward? meaning Google...

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HostGator and Bluehost Products and Services

Most reviewed product and services
  • Hostgator Web Hosting (30 reviews)
  • Hostgator Technical Support (6 reviews)
  • Bluehost Web Hosting (60 reviews)
  • Bluehost Domain Service (8 reviews)
  • Bluehost Technical Support (4 reviews)