PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bluehost and HostGator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bluehost
HostGator

Bluehost and HostGator Overview

Total reviews
117
59
Company responses
0
0
Issues resolved
0
1

Bluehost was first mentioned on PissedConsumer on Apr 25, 2012 and since then this brand received 117 reviews. It is 58 reviews more than HostGator received since Jan 8, 2011.

Bluehost and HostGator Consumer Ratings

Rank
38 out of 198 in Hosting category
22 out of 198 in Hosting category
Customer service
12 in category
10 in category
Reliability
27 in category
13 in category
Website
30 in category
18 in category

According to consumer ratings and reviews, HostGator ranks 16 points higher in the Hosting category than Bluehost. People gave Bluehost 1.3 stars for Customer service criterion in Hosting category and it is 48 points higher than the worst rated brand in this category. At the same time, HostGator was rated 1.3 stars for Customer service criterion in this category and it is 50 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that HostGator has a higher rating than Bluehost. Regarding Website criterion, consumers gave Bluehost 1.5 stars and it is 48% worse than other in category. HostGator however was rated 2.2 stars and it is 70% greater than other in category.

Bluehost and HostGator Rating Details

Customer service
1.3 (74 reviews)
1.3 (30 reviews)
Reviewer's quote

...Very poor customer service. From here on we will not be recommending BlueHost and we will be moving our sites to a more reliable and customer friendly hosting service. I see BlueHost has a lot of pissed off customers...

Carlfred G

...(The customer service representative couldn't confirm that other answers would NOT work, but he did say that he had personally tried the specified three answers and found that they DID work. He was helpful. His company is garbage...

Edward C
Reliability
1.1 (69 reviews)
1.9 (23 reviews)
Reviewer's quote

Lost email functions for 8 days out of last 40 days. Calls in for support result in speaking with technicians that could care less you are losing business?? No resolution as to what is causing the problems or clear time frame to when they will resolve it? Spent 11 hours on the phone to Blue Host...

Ed G

I bought a 3 year contract with these guys and renewed it once.Their servers were attacked my site was erased and a viagra ad was butg in its place. I noticed it too late to get the site restored. The keep one backup of the daily, weekly and monthly backups. If you go on vacation and check in with...

Scott P
Website
1.5 (69 reviews)
2.2 (32 reviews)
Reviewer's quote

...I paid for Website , Hosting , Migration now twice because I purchased Microsoft 365 today so that I can have a more secure email provider. I'm disgusted because nothing has gone well with this company and I am out already 700. 00..

Dana C

If you get randomly brute forced by someone, they will shut down your website and blame it on you (ignoring the fact that someone just tried to attack the website). Instead, they keep the website offline for many many many hours at a time claiming that took too many resources and you have to fix...

James H

Bluehost and HostGator Pros and Cons

Pros
  • Some of their staff were courteous
  • Polite agents
  • Reps willingness to help
  • Price
  • Original setup
  • Start of the service
Cons
  • Useless customer support or 24 hour claim
  • Cannot be trusted
  • Service delivery
  • Customer service
  • Worst customer support
  • Time wasted

Bluehost and HostGator Most Positive Reviews

Top rated reviews
3.3

Yesterday I made my BlueHost account, and they can't verify my account for some unknown reason. So when I try to open my...

5

Hostgator one of the worst Customer support ! they misguide customers ... i request to hostgator i am not happy with...

Bluehost and HostGator Most Critical Reviews

Lowest rated reviews
1

My main site was taken down WITHOUT notice and I was sent an email saying it was because of "malicious" files.

BlueHos...

1

I have just spent 2 months educating myself on building a WordPress site and creating my blog that I was finally ready t...

Bluehost and HostGator Latest Reviews

Recent published reviews
1.5

Lost email functions for 8 days out of last 40 days. Calls in for support result in speaking with technicians that...

Read all 117 reviews
1.8

I bought a 3 year contract with these guys and renewed it once.
Their servers were attacked my site was erased and a viag...

Read all 59 reviews

Bluehost and HostGator Products and Services

Most reviewed product and services
  • Bluehost Web Hosting (58 reviews)
  • Bluehost Customer Care (16 reviews)
  • Bluehost Domain Service (6 reviews)
  • Hostgator Web Hosting (27 reviews)
  • Hostgator Technical Support (6 reviews)
  • Hostgator Customer Care (3 reviews)