PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bluehost and HostGator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bluehost
HostGator

Bluehost and HostGator Overview

Total reviews 129 64
Company responses 0 0
Issues resolved 0 2

Bluehost and HostGator Consumer Ratings

Rank
43 out of 174 in Hosting category
21 out of 174 in Hosting category
Customer service
13 in category
11 in category
Reliability
28 in category
13 in category
Website
31 in category
18 in category
Advertised vs Delivered
23 in category
12 in category

Bluehost and HostGator Rating Details

Customer service
1.3 (85 reviews)
1.4 (33 reviews)
Reviewer's quote

In the past, I always received prompt, courteous customer service. Now, the call center has been moved oversees and there is a language barrier. The Control Panel has been changed from being very user friendly to extremely difficult to navigate --in order to change billing from Auto-Renew to Manual...

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...(The customer service representative couldn't confirm that other answers would NOT work, but he did say that he had personally tried the specified three answers and found that they DID work. He was helpful. His company is garbage...

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Reliability
1.1 (78 reviews)
1.9 (26 reviews)
Reviewer's quote

I have been a client of BLUEHOST for about a month and a half my website is still not up. Bluehost offers one phone number for Canadians and it is not toll free so Ive called this number maybe 15 times got a phone bill over $300 dollars. Without rambling on...how hard can it be to get a 1-800 phone...

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About every month or so, we have an issue with their email service. Recipient email servers reject email from hostgator email servers due to things like invalid DNS, too many spam emails, reputation, etc. I have contacted their support when it happens and I hear the same comments. "Let me look into...

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Website
1.6 (76 reviews)
2.2 (35 reviews)
Reviewer's quote

My website was hacked and I have received no support from Bluehost. They de-activated my account and left me with no way to access my cPanel to try to resolve the issue. It's impossible to get a human on the phone..

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If you get randomly brute forced by someone, they will shut down your website and blame it on you (ignoring the fact that someone just tried to attack the website). Instead, they keep the website offline for many many many hours at a time claiming that took too many resources and you have to fix...

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Advertised vs Delivered
1.1 (71 reviews)
1.6 (24 reviews)
Reviewer's quote

Cost, will add up to a little more than Bluehost, but any cost is too much if value is not delivered as has been the case with Bluehost for the past eight months. Yes, Bluehost used to be good, then a web hosting aggregator bought them and like iPage, whom this aggregator also bought (same service...

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"Hey y'all there is a problem.... " again. down again

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Bluehost and HostGator Pros and Cons

Pros
  • Some of their staff were courteous
  • Polite agents
  • Cancelling
  • Price
  • Server reliability
  • Original setup
Cons
  • Useless customer support or 24 hour claim
  • Cannot be trusted
  • Unreliable
  • Customer service
  • Worst customer support
  • Time wasted

Bluehost and HostGator Most Positive Reviews

Top rated reviews
3.8

Y no hablo inglés, por favor necesito que me atienda una persona que hable español

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5

Hostgator one of the worst Customer support ! they misguide customers ... i request to hostgator i am not happy with...

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3.3

Bluehost lost all of our 8 websites last week, they said it was a bad drive error. All of our content was wiped out....

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4

I ran into low disc space so I upgraded.
Since the upgrade nothing works.
I have logged about 8 different tickets to get t...

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Bluehost and HostGator Most Critical Reviews

Lowest rated reviews
1

My main site was taken down WITHOUT notice and I was sent an email saying it was because of "malicious" files.

BlueHos...

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1

I have just spent 2 months educating myself on building a WordPress site and creating my blog that I was finally ready t...

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1

Had several problems with bluehost, but as I had different domains, I kept my account. Now they took down all my website...

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1

email sent from websitewelcome.come, (no longer "accessible" any longer). Connected to SEO Hosting, a front for...

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Bluehost and HostGator Latest Reviews

Recent published reviews
No votes

This one of the most overrated online businesses i be ever seen in God's entire universe their set up the web is pretty...

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1.1

About every month or so, we have an issue with their email service. Recipient email servers reject email from hostgator...

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1

I have been a client of BLUEHOST for about a month and a half my website is still not up. Bluehost offers one phone...

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1

"Hey y'all there is a problem.... " again. down again

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Bluehost and HostGator Products and Services

Most reviewed product and services
  • Bluehost Web Hosting (60 reviews)
  • Bluehost Domain Service (7 reviews)
  • Bluehost Technical Support (4 reviews)
  • Hostgator Web Hosting (30 reviews)
  • Hostgator Technical Support (6 reviews)