PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bluegreen Resorts and Westgate Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bluegreen Resorts
Westgate Resorts

Bluegreen Resorts and Westgate Resorts Overview

Total reviews
933
615
Company responses
0
0
Issues resolved
6
2

Bluegreen Resorts was first mentioned on PissedConsumer on Aug 11, 2007 and since then this brand received 933 reviews. It is 318 reviews more than Westgate Resorts received since Jan 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bluegreen Resorts customer support team than with Westgate Resorts customer service.

Bluegreen Resorts and Westgate Resorts Consumer Ratings

Rank
150 out of 1932 in Hotels and Resorts category
170 out of 1932 in Hotels and Resorts category
Customer service
91 in category
123 in category
Staff
88 in category
146 in category
Exchange, Refund and Cancellation Policy
95 in category
120 in category

According to consumer ratings and reviews, Bluegreen Resorts ranks 20 points higher in the Hotels and Resorts category than Westgate Resorts. People gave Bluegreen Resorts 1.8 stars for Customer service criterion in Hotels and Resorts category and it is 317 points higher than the worst rated brand in this category. At the same time, Westgate Resorts was rated 1.5 stars for Customer service criterion in this category and it is 285 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bluegreen Resorts has a higher rating than Westgate Resorts. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Bluegreen Resorts 1.6 stars and it is 77% greater than other in category. Westgate Resorts however was rated 1.4 stars and it is 71% greater than other in category.

Bluegreen Resorts and Westgate Resorts Rating Details

Customer service
1.8 (215 reviews)
1.5 (185 reviews)
Reviewer's quote

Bluegreen canceled my reservation. Was not notified that points would be taken away. Called in. They said they would extend points to end of October, now won’t.

Dorlene

Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

PissedConsumer1375743
Staff
2 (198 reviews)
1.8 (172 reviews)
Reviewer's quote

...Staff has been friendly. We do avoid the sale staff..

PissedConsumer1230235

...My husband and I were celebrating his birthday at their Paradise Road Resort in Las Vegas, when Westgate staff offered us a “free breakfast. ” For a start, the breakfast was very poor, and then this sales rep who could hardly speak English began trying to sell us a timeshare. And he would not stop...

Crystal L
Exchange, Refund and Cancellation Policy
1.6 (181 reviews)
1.4 (154 reviews)
Reviewer's quote

...The policy I was told was cancelled September 13th however they also took out the downpayment on the 13th. I asked why, they didn't know. I was told they would put in a rush to get the $437 back and it should be there in a couple of days...

Lisa H

we have a timeshare with them and the cruise and travel lifetime membership. if you book with them you can only cancel within 24 hours or you loose all your money, if pay for their "travel insurance" you still have to cancel 30 days out,, so even if someone dies, or is injured within 30 days, you...

Kaula

Bluegreen Resorts and Westgate Resorts Pros and Cons

Pros
  • Staff
  • Room
  • Options initally
  • Location
  • Amenities
  • Places showed to us
Cons
  • Misleading information
  • Sales staff
  • Sales
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Fees

Bluegreen Resorts and Westgate Resorts Most Positive Reviews

Top rated reviews
5

Robert Snyder Acc #8976312 had 5 day, 4 night bonus in Las Vegas
5/11/14 due to emergency heart attack while getting rea...

5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

Bluegreen Resorts and Westgate Resorts Most Critical Reviews

Lowest rated reviews
1

I first purchased from Bluegreen in June 2001 while at Myrtle Beach South Carolina. I paid on this for many years never...

1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

Bluegreen Resorts and Westgate Resorts Latest Reviews

Recent published reviews
4.4

So I filled out a sweepstakes at an expo and a few months later they called me with a 3 night holiday in one of many of...

Read all 933 reviews

It is supposed to go to the judge next to determine judgements. I have not heard anything from attorneys on this matter...

Read all 615 reviews

Bluegreen Resorts and Westgate Resorts Products and Services

Most reviewed product and services
  • Bluegreen Resorts Vacation Ownership (193 reviews)
  • Bluegreen Resorts Vacation Package (80 reviews)
  • Bluegreen Resorts Customer Care (42 reviews)
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (41 reviews)
  • Westgate Resorts Customer Care (31 reviews)