PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bluegreen Resorts and Westgate Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bluegreen Resorts
Westgate Resorts

Bluegreen Resorts and Westgate Resorts Overview

Total reviews
951
619
Company responses
0
0
Issues resolved
7
2

Bluegreen Resorts and Westgate Resorts Consumer Ratings

Rank
160 out of 1227 in Hotels and Resorts category
181 out of 1227 in Hotels and Resorts category
Customer service
97 in category
129 in category
Exchange, Refund and Cancellation Policy
94 in category
119 in category
Website
141 in category
203 in category
Location
170 in category
146 in category

Bluegreen Resorts and Westgate Resorts Rating Details

Customer service
1.7 (221 reviews)
1.5 (188 reviews)
Reviewer's quote

...If I’m in customer service and I lost contact with someone, I know I would call them back . It ain’t like she didn’t have my phone number in front of her. That’s how she looked me up in their system..

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Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

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Exchange, Refund and Cancellation Policy
1.6 (189 reviews)
1.4 (157 reviews)
Reviewer's quote

...I call today Monday to find out my refund and was told no refund because Im pass the 30 days after booking. Out of my control and they think this will ride. I will go over and beyond to get my money back and will never recommend them..

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...happy and beings they lied and mislead me into believing this was such a great package I contacted Westgate to cancel my vacation package and get my $200 refunded . They were very rude ! Refused to refund my money and really don't see any problem with their employees misleading , lying and scamming people!! I...

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Website
2.2 (184 reviews)
1.9 (161 reviews)
Reviewer's quote

I was let their hard-sell tactics convince me to buy a time-share on BlueGreen Vacations (I heard the pitch at their Hotel in Orlando: "The Fountains". I regret every year what I did. If could have been vacationing with my family renting via other venues twice a year for one week each, and will be...

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...Their website doesn't work half the time. They took 2 months just to figure out a login/password. Worst part is that the discounts are a LIE...

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Location
2.6 (181 reviews)
2.9 (160 reviews)
Reviewer's quote

We were told that we were only able to stay at one location during June-august which was fine with us. We were also told that we would not be able to make reservations during those months, which is also stated in the form we initialed. So after discussing all the details in great length with the...

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...excited to come to Westgate and I had many things planned including but not limited to taking full advantage of the spa; this is why I chose this particular location. When I arrived on Sunday everything was great. Later in the evening there was an issue with the air conditioner in the room and I reached out to the...

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Bluegreen Resorts and Westgate Resorts Pros and Cons

Pros
  • Staff
  • Room
  • Options initally
  • Location
  • Northing
  • Amenities
Cons
  • Misleading information
  • Sales
  • Sales staff
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Pushy sales manager

Bluegreen Resorts and Westgate Resorts Most Positive Reviews

Top rated reviews
5

Robert Snyder Acc #8976312 had 5 day, 4 night bonus in Las Vegas
5/11/14 due to emergency heart attack while getting rea...

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5

My husband and I went a month ago to Orlando wanted to see what knid of deal we could get.Honestly the first young man w...

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5

TO WHOM THIS MAY CONCERN:

We are owners with Bluegreen for about 10 years. Las...

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5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

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Bluegreen Resorts and Westgate Resorts Most Critical Reviews

Lowest rated reviews
1

I first purchased from Bluegreen in June 2001 while at Myrtle Beach South Carolina. I paid on this for many years never...

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1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

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1

This has been the worse mistake of my life. We purchased in 2010, it took a year and a half before we could make a...

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1

We were in Branson,Mo. and wanted tickets to some shows. We were told that it would
be $156.00 for two shows. Then the...

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Bluegreen Resorts and Westgate Resorts Latest Reviews

Recent published reviews
No votes

The gentleman that helped me was nice and did everything he could to help me. I plan all my vacation way ahead of time....

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No votes

Was not able to get my refund over the crises in the world per president of the United States flights suspended over...

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No votes

Our Flight was canceled back in April due to the pandemic. I booked the flight through Bluegreen Travelers Plus and purc...

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1

We sat through a Westgate presentation and the promises all seemed very interesting. We did not proceed with buying a...

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Bluegreen Resorts and Westgate Resorts Products and Services

Most reviewed product and services
  • Bluegreen Resorts Vacation Ownership (196 reviews)
  • Bluegreen Resorts Vacation Package (80 reviews)
  • Bluegreen Resorts Customer Care (44 reviews)
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (42 reviews)
  • Westgate Resorts Customer Care (31 reviews)