PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Silverleaf Resorts and Bluegreen Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Silverleaf Resorts
Bluegreen Resorts

Silverleaf Resorts and Bluegreen Resorts Overview

Total reviews
1064
954
Company responses
59
0
Issues resolved
2
7

Silverleaf Resorts and Bluegreen Resorts Consumer Ratings

Rank
182 out of 1268 in Hotels and Resorts category
160 out of 1268 in Hotels and Resorts category
Customer service
120 in category
95 in category
Facilities and Services
102 in category
85 in category
Exchange, Refund and Cancellation Policy
126 in category
98 in category
Location
172 in category
171 in category

Silverleaf Resorts and Bluegreen Resorts Rating Details

Customer service
1.6 (249 reviews)
1.7 (222 reviews)
Reviewer's quote

...I call customer service to cancel and they say well there's nothing we can do to help...

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...If I’m in customer service and I lost contact with someone, I know I would call them back . It ain’t like she didn’t have my phone number in front of her. That’s how she looked me up in their system..

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Facilities and Services
2.1 (233 reviews)
2.3 (169 reviews)
Reviewer's quote

...told me it was a matter of time for silverleaf owners to be included and that bonustime would be honored, (housekeeping fees now per night where no services are rendered) same maintenance for my lodge, yet maintanence for ambassadors were doubled without any disclosure. Some reviews talk of contacting Attorney generals in texas,...

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... we called Bluegreen to tell them we wanted out!! They sent us around to at least 4 different people with no resolution so we ended up calling Corporate owner services and we spoke to Khadijah which is the supervisor. She informed us that she was the last draw and that she needed to prepare a case and that a case manager will assist us within 3-5 business days....

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Exchange, Refund and Cancellation Policy
1.4 (229 reviews)
1.6 (190 reviews)
Reviewer's quote

...While my husband was gone, Jeremy tried make a decision to go against my husband and our ministry's policy and sign up to upgrade. I told him I would not do that. When my husband came back we were 2 hours in and told Jeremy we were leaving...

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...I call today Monday to find out my refund and was told no refund because Im pass the 30 days after booking. Out of my control and they think this will ride. I will go over and beyond to get my money back and will never recommend them..

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Location
2.6 (228 reviews)
2.6 (182 reviews)
Reviewer's quote

...HICV has maxed out all available units, regardless if the timeshare owner uses that unit on their purchase week or they have banked it for another week or location. HICV has has also raised the maintenance fees for 2019 as well. So, Bonus Time IS NOT for empty units that haven't been sold...

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We were told that we were only able to stay at one location during June-august which was fine with us. We were also told that we would not be able to make reservations during those months, which is also stated in the form we initialed. So after discussing all the details in great length with the...

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Silverleaf Resorts and Bluegreen Resorts Pros and Cons

Pros
  • Locations
  • Location
  • Using our endless escape bonus time
  • Staff
  • Room
  • Options initally
Cons
  • Breach of contract
  • Not delivered what was said
  • That now we have to get attorney against silverleaf
  • Misleading information
  • Sales
  • Sales staff

Silverleaf Resorts and Bluegreen Resorts Most Positive Reviews

Top rated reviews
5

They change a lot of promises and rules that change the way we use our vacations.

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5

Robert Snyder Acc #8976312 had 5 day, 4 night bonus in Las Vegas
5/11/14 due to emergency heart attack while getting rea...

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5

maybe if we all get together and file a class action lawsuit against Silver Leaf we can probably get something done all...

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5

TO WHOM THIS MAY CONCERN:

We are owners with Bluegreen for about 10 years. Las...

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Silverleaf Resorts and Bluegreen Resorts Most Critical Reviews

Lowest rated reviews
1

Where do I begin? I wish we had read the reviews before we made the *** decision to show up to one of their long meeting...

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1

I first purchased from Bluegreen in June 2001 while at Myrtle Beach South Carolina. I paid on this for many years never...

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1

I purchased a timeshare at 1/3 of the price they started at. They claimed someone turned it back in. It is an every...

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1

This has been the worse mistake of my life. We purchased in 2010, it took a year and a half before we could make a...

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Silverleaf Resorts and Bluegreen Resorts Latest Reviews

Recent published reviews
1

this company allowed my name to be placed as an owner on account started in different state without my permission and I...

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3.7

I was locked out of my account for a few days.

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1

All the lies told when you are buying, and all the changes of fees, rules, availability, and up grades that never...

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1.5

Nothing, they never do! Don't buy or, you will get screwed. You don't get to see all documents when they con you into...

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Silverleaf Resorts and Bluegreen Resorts Products and Services

Most reviewed product and services
  • Silverleaf Resorts Vacation Ownership (278 reviews)
  • Silverleaf Resorts Holiday Inn Vacation Ownership (36 reviews)
  • Silverleaf Resorts Customer Care (32 reviews)
  • Bluegreen Resorts Vacation Ownership (197 reviews)
  • Bluegreen Resorts Vacation Package (80 reviews)
  • Bluegreen Resorts Customer Care (44 reviews)