PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hawthorn Suites By Wyndham and Bluegreen Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hawthorn Suites By Wyndham
Bluegreen Resorts

Hawthorn Suites By Wyndham and Bluegreen Resorts Overview

Total reviews 14 954
Company responses 0 0
Issues resolved 0 7

Hawthorn Suites By Wyndham and Bluegreen Resorts Consumer Ratings

Rank
133 out of 1315 in Hotels and Resorts category
160 out of 1315 in Hotels and Resorts category
Customer service
56 in category
94 in category
Website
106 in category
142 in category
Diversity of Products or Services
103 in category
150 in category
Exchange, Refund and Cancellation Policy
45 in category
93 in category

Hawthorn Suites By Wyndham and Bluegreen Resorts Rating Details

Customer service
2.3 (7 reviews)
1.8 (223 reviews)
Reviewer's quote

...Immediately Im in disbelief, again I am getting sour customer service..

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...If I’m in customer service and I lost contact with someone, I know I would call them back . It ain’t like she didn’t have my phone number in front of her. That’s how she looked me up in their system..

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Website
2.5 (6 reviews)
2.2 (186 reviews)
Reviewer's quote

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly helpful, pleasant and attentive to guests.

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I was let their hard-sell tactics convince me to buy a time-share on BlueGreen Vacations (I heard the pitch at their Hotel in Orlando: "The Fountains". I regret every year what I did. If could have been vacationing with my family renting via other venues twice a year for one week each, and will be...

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Diversity of Products or Services
2.2 (6 reviews)
1.9 (144 reviews)
Reviewer's quote

Stayed for five days, room was dirty to start with. Only one parking spot per room. During five day stay room was semi cleaned one time, and it was on the third day. I came back from work and realized things were missing from my luggage, so I went straight to manager and had her escort me to room...

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... we called Bluegreen to tell them we wanted out!! They sent us around to at least 4 different people with no resolution so we ended up calling Corporate owner services and we spoke to Khadijah which is the supervisor. She informed us that she was the last draw and that she needed to prepare a case and that a case manager will assist us within 3-5 business days....

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Exchange, Refund and Cancellation Policy
2.3 (6 reviews)
1.6 (191 reviews)
Reviewer's quote

During this out break of corona virus. Had to cancel my reservations with in 72 hour window. Now state of emergency Disney closing. Advising people of 60 not to travel. Cancelling sports schools and government to name a few. Hawthorne suites refused to give me back my deposit. I think very...

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...We booked with no refund, because we knew we would be going. But, due to the pandemic, the hotels and town were shut down. We COULD NOT go...

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Hawthorn Suites By Wyndham and Bluegreen Resorts Pros and Cons

Pros
  • Resonable and clean
  • Extremely close to employer workplace
  • Close to popular eateries and retailers
  • Staff
  • Room
  • Options initally
Cons
  • Way the staff was treated
  • Unable to get refund
  • To many bad reviews
  • Misleading information
  • Sales
  • Sales staff

Hawthorn Suites By Wyndham and Bluegreen Resorts Most Positive Reviews

Top rated reviews
4.8

Jadzia at the front desk was very quick and helpful checking me in. Above and beyond. Great customer service!

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5

Robert Snyder Acc #8976312 had 5 day, 4 night bonus in Las Vegas
5/11/14 due to emergency heart attack while getting rea...

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4.3

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly...

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5

TO WHOM THIS MAY CONCERN:

We are owners with Bluegreen for about 10 years. Las...

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Hawthorn Suites By Wyndham and Bluegreen Resorts Most Critical Reviews

Lowest rated reviews
1

I made a reservation .. paid for it on line .. went to check in it was going to cost me $100. more so I canceled the...

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1

I first purchased from Bluegreen in June 2001 while at Myrtle Beach South Carolina. I paid on this for many years never...

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1

To make a long story short. My key did not work, I went to the front office. No one was there, I went back to my car to...

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1

This has been the worse mistake of my life. We purchased in 2010, it took a year and a half before we could make a...

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Hawthorn Suites By Wyndham and Bluegreen Resorts Latest Reviews

Recent published reviews
No votes

I stayed 5 nights at Hawthorn Suites at 321 Bercut Drive Sacramento CA, 95811 and the whole time had nothing but little...

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1

Ridickyouless!!!! Do not waste your time buying the teaser , hey we put you up at our location hotel/resort for...

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No votes

I need help with not being charged a fee for having to cancel my reservation. I have a reservation today at the lake...

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4.4

We booked a room in Nashville, TN during the April 2020 NRA convention. Due to Covid-19, the entire town of Nashville...

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Hawthorn Suites By Wyndham and Bluegreen Resorts Products and Services

Most reviewed product and services
  • Hawthorn Suites By Wyndham Sanitary Conditions (3 reviews)
  • Hawthorn Suites By Wyndham Customer Care (2 reviews)
  • Bluegreen Resorts Vacation Ownership (197 reviews)
  • Bluegreen Resorts Vacation Package (80 reviews)
  • Bluegreen Resorts Customer Care (46 reviews)