PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bluegreen Resorts and Hawthorn Suites By Wyndham as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bluegreen Resorts
Hawthorn Suites By Wyndham

Bluegreen Resorts and Hawthorn Suites By Wyndham Overview

Total reviews
954
12
Company responses
0
0
Issues resolved
7
0

Bluegreen Resorts and Hawthorn Suites By Wyndham Consumer Ratings

Rank
162 out of 1283 in Hotels and Resorts category
120 out of 1283 in Hotels and Resorts category
Customer service
93 in category
46 in category
Exchange, Refund and Cancellation Policy
99 in category
45 in category
Website
142 in category
104 in category
Location
168 in category
65 in category

Bluegreen Resorts and Hawthorn Suites By Wyndham Rating Details

Customer service
1.7 (222 reviews)
2.5 (6 reviews)
Reviewer's quote

...If I’m in customer service and I lost contact with someone, I know I would call them back . It ain’t like she didn’t have my phone number in front of her. That’s how she looked me up in their system..

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I have had several bad customer service experiences with an individual employee. The other employees are exceedingly helpful, pleasant and attentive to guests..

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Exchange, Refund and Cancellation Policy
1.6 (190 reviews)
2.3 (6 reviews)
Reviewer's quote

...I call today Monday to find out my refund and was told no refund because Im pass the 30 days after booking. Out of my control and they think this will ride. I will go over and beyond to get my money back and will never recommend them..

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During this out break of corona virus. Had to cancel my reservations with in 72 hour window. Now state of emergency Disney closing. Advising people of 60 not to travel. Cancelling sports schools and government to name a few. Hawthorne suites refused to give me back my deposit. I think very...

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Website
2.2 (185 reviews)
2.5 (6 reviews)
Reviewer's quote

I was let their hard-sell tactics convince me to buy a time-share on BlueGreen Vacations (I heard the pitch at their Hotel in Orlando: "The Fountains". I regret every year what I did. If could have been vacationing with my family renting via other venues twice a year for one week each, and will be...

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Stayed for five days, room was dirty to start with. Only one parking spot per room. During five day stay room was semi cleaned one time, and it was on the third day. I came back from work and realized things were missing from my luggage, so I went straight to manager and had her escort me to room...

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Location
2.6 (182 reviews)
4 (3 reviews)
Reviewer's quote

We were told that we were only able to stay at one location during June-august which was fine with us. We were also told that we would not be able to make reservations during those months, which is also stated in the form we initialed. So after discussing all the details in great length with the...

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I travel a lot and can tolerate a variety of accommodations but I was appalled by this location. First this was a business trip and the organization that brought me in had paid for the room under a corporate contract. I don' t blame the organization as they had not seen the property, I do blame...

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Bluegreen Resorts and Hawthorn Suites By Wyndham Pros and Cons

Pros
  • Staff
  • Room
  • Options initally
  • Resonable and clean
  • Extremely close to employer workplace
  • Close to popular eateries and retailers
Cons
  • Misleading information
  • Sales
  • Sales staff
  • Way the staff was treated
  • Unable to get refund
  • To many bad reviews

Bluegreen Resorts and Hawthorn Suites By Wyndham Most Positive Reviews

Top rated reviews
5

Robert Snyder Acc #8976312 had 5 day, 4 night bonus in Las Vegas
5/11/14 due to emergency heart attack while getting rea...

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4.8

Jadzia at the front desk was very quick and helpful checking me in. Above and beyond. Great customer service!

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5

TO WHOM THIS MAY CONCERN:

We are owners with Bluegreen for about 10 years. Las...

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4.3

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly...

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Bluegreen Resorts and Hawthorn Suites By Wyndham Most Critical Reviews

Lowest rated reviews
1

I first purchased from Bluegreen in June 2001 while at Myrtle Beach South Carolina. I paid on this for many years never...

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1

I made a reservation .. paid for it on line .. went to check in it was going to cost me $100. more so I canceled the...

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1

This has been the worse mistake of my life. We purchased in 2010, it took a year and a half before we could make a...

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1.5

I stayed in your hotel for several months while looking for a home. The longer I stayed, the more depressed I got. Your...

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Bluegreen Resorts and Hawthorn Suites By Wyndham Latest Reviews

Recent published reviews
3.7

I was locked out of my account for a few days.

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No votes

I need help with not being charged a fee for having to cancel my reservation. I have a reservation today at the lake...

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1.5

Nothing, they never do! Don't buy or, you will get screwed. You don't get to see all documents when they con you into...

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1.6

During this out break of corona virus. Had to cancel my reservations with in 72 hour window. Now state of emergency...

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Bluegreen Resorts and Hawthorn Suites By Wyndham Products and Services

Most reviewed product and services
  • Bluegreen Resorts Vacation Ownership (197 reviews)
  • Bluegreen Resorts Vacation Package (80 reviews)
  • Bluegreen Resorts Customer Care (45 reviews)
  • Hawthorn Suites By Wyndham Sanitary Conditions (3 reviews)
  • Hawthorn Suites By Wyndham Customer Care (2 reviews)