PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Diamond Resorts International and Bluegreen Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Diamond Resorts International
Bluegreen Resorts

Diamond Resorts International and Bluegreen Resorts Overview

Total reviews
263
937
Company responses
0
0
Issues resolved
3
7

Bluegreen Resorts was first mentioned on PissedConsumer on Aug 11, 2007 and since then this brand received 937 reviews. It is 674 reviews more than Diamond Resorts International received since Dec 18, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Diamond Resorts International customer support team and Bluegreen Resorts customer service.

Diamond Resorts International and Bluegreen Resorts Consumer Ratings

Rank
242 out of 1797 in Hotels and Resorts category
151 out of 1797 in Hotels and Resorts category
Customer service
175 in category
95 in category
Staff
179 in category
91 in category
Exchange, Refund and Cancellation Policy
132 in category
92 in category

According to consumer ratings and reviews, Bluegreen Resorts ranks 91 points higher in the Hotels and Resorts category than Diamond Resorts International. People gave Diamond Resorts International 1.2 stars for Customer service criterion in Hotels and Resorts category and it is 235 points higher than the worst rated brand in this category. At the same time, Bluegreen Resorts was rated 1.8 stars for Customer service criterion in this category and it is 315 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bluegreen Resorts has a higher rating than Diamond Resorts International. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Diamond Resorts International 1.3 stars and it is 68% greater than other in category. Bluegreen Resorts however was rated 1.6 stars and it is 78% greater than other in category.

Diamond Resorts International and Bluegreen Resorts Rating Details

Customer service
1.2 (121 reviews)
1.8 (216 reviews)
Reviewer's quote

...I called Diamond and spoke with someone in customer service who said we would be called back. We weren't. At this point, I think this is enough to hire a lawyer to get out of our contract...

Calan

...If I’m in customer service and I lost contact with someone, I know I would call them back . It ain’t like she didn’t have my phone number in front of her. That’s how she looked me up in their system..

PissedConsumer1679920
Staff
1.5 (115 reviews)
2 (200 reviews)
Reviewer's quote

...We rank him up with Mark! I hope Diamond doesn’t take this lightly, even if he sells a lot, it is due to the bulling and people writing bad reviews at a later date! We rank the resort staff a 5 and Eddy a -100..

Renee H

...Staff has been friendly. We do avoid the sale staff..

PissedConsumer1230235
Exchange, Refund and Cancellation Policy
1.3 (110 reviews)
1.6 (183 reviews)
Reviewer's quote

I agreed to purchase a $2,500 sampler package at a DRI (Diamond Resorts International) temporary location on November 5, 2019 but then sent DRI a certified cancellation letter three days later (in compliance with FTC's Cooling Off Rule). Two weeks ago, I received a reply from DRI that they denied...

steven b

I was promised a hotel and that if they didn't get the contract with that hotel they would refund my money. They didn't get the hotel and said that I was out of my cancel date so that they would not refund my money. NOT GOOD!!!..

Eusebio

Diamond Resorts International and Bluegreen Resorts Pros and Cons

Pros
  • Little
  • Great vacation location
  • Our suite my problem was with the vacation sale department
  • Staff
  • Room
  • Options initally
Cons
  • No product value
  • Fraudulent advertising
  • Beeing not honest
  • Misleading information
  • Sales staff
  • Sales

Diamond Resorts International and Bluegreen Resorts Most Positive Reviews

Top rated reviews
5

My wife and I are platinum members (50,000 points +) When we arrived at the Desert Paradise Resort in Las Vegas we went...

5

Robert Snyder Acc #8976312 had 5 day, 4 night bonus in Las Vegas
5/11/14 due to emergency heart attack while getting rea...

Diamond Resorts International and Bluegreen Resorts Most Critical Reviews

Lowest rated reviews
1

During our vacation to Vegas, we got invited for a presentation where we were offered a lifetime vacation. The sales per...

1

I first purchased from Bluegreen in June 2001 while at Myrtle Beach South Carolina. I paid on this for many years never...

Diamond Resorts International and Bluegreen Resorts Latest Reviews

Recent published reviews
1

My husband is active military bought until one of their sampler plans due to the merger of Monarch Grand Vacations in...

Read all 263 reviews
4.6

Memories that will make you broke.

Read all 937 reviews

Diamond Resorts International and Bluegreen Resorts Products and Services

Most reviewed product and services
  • Diamond Resorts International Vacation Ownership (90 reviews)
  • Diamond Resorts International Customer Care (33 reviews)
  • Diamond Resorts International Timeshare Selling (23 reviews)
  • Bluegreen Resorts Vacation Ownership (193 reviews)
  • Bluegreen Resorts Vacation Package (80 reviews)
  • Bluegreen Resorts Customer Care (42 reviews)