PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bluegreen Resorts and Diamond Resorts International as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bluegreen Resorts
Diamond Resorts International

Bluegreen Resorts and Diamond Resorts International Overview

Total reviews
951
285
Company responses
0
0
Issues resolved
7
3

Bluegreen Resorts and Diamond Resorts International Consumer Ratings

Rank
161 out of 1230 in Hotels and Resorts category
250 out of 1230 in Hotels and Resorts category
Customer service
97 in category
185 in category
Exchange, Refund and Cancellation Policy
94 in category
140 in category
Website
141 in category
216 in category
Location
170 in category
191 in category

Bluegreen Resorts and Diamond Resorts International Rating Details

Customer service
1.7 (221 reviews)
1.2 (130 reviews)
Reviewer's quote

...If I’m in customer service and I lost contact with someone, I know I would call them back . It ain’t like she didn’t have my phone number in front of her. That’s how she looked me up in their system..

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...Also, when we asked to speak to a supervisor, customer service told us a supervisor would be calling us in 48-72 hours. They haven't..

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Exchange, Refund and Cancellation Policy
1.6 (189 reviews)
1.3 (118 reviews)
Reviewer's quote

...I call today Monday to find out my refund and was told no refund because Im pass the 30 days after booking. Out of my control and they think this will ride. I will go over and beyond to get my money back and will never recommend them..

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...They charged me twice on the change of the same destination and refuses to refund my money back. I have sent numerous email..

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Website
2.2 (184 reviews)
1.8 (94 reviews)
Reviewer's quote

I was let their hard-sell tactics convince me to buy a time-share on BlueGreen Vacations (I heard the pitch at their Hotel in Orlando: "The Fountains". I regret every year what I did. If could have been vacationing with my family renting via other venues twice a year for one week each, and will be...

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After I saw the final pricing, I closed the site and went to another vacation website to do the same. Weeks later I start getting text messages from diamond resorts about an “upcoming reservation” so I call them. I tell them I was only looking around their site for possible vacation packages like I...

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Location
2.6 (181 reviews)
2.3 (94 reviews)
Reviewer's quote

We were told that we were only able to stay at one location during June-august which was fine with us. We were also told that we would not be able to make reservations during those months, which is also stated in the form we initialed. So after discussing all the details in great length with the...

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I agreed to purchase a $2,500 sampler package at a DRI (Diamond Resorts International) temporary location on November 5, 2019 but then sent DRI a certified cancellation letter three days later (in compliance with FTC's Cooling Off Rule). Two weeks ago, I received a reply from DRI that they denied...

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Bluegreen Resorts and Diamond Resorts International Pros and Cons

Pros
  • Staff
  • Room
  • Options initally
  • Little
  • Great vacation location
  • Vacationing
Cons
  • Misleading information
  • Sales
  • Sales staff
  • Fraudulent advertising
  • No product value
  • Beeing not honest

Bluegreen Resorts and Diamond Resorts International Most Positive Reviews

Top rated reviews
5

Robert Snyder Acc #8976312 had 5 day, 4 night bonus in Las Vegas
5/11/14 due to emergency heart attack while getting rea...

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5

My wife and I are platinum members (50,000 points +) When we arrived at the Desert Paradise Resort in Las Vegas we went...

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5

TO WHOM THIS MAY CONCERN:

We are owners with Bluegreen for about 10 years. Las...

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5

We are currently Gold members that attended a informational meeting while staying at the Desert Paradise in Las Vegas. I...

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Bluegreen Resorts and Diamond Resorts International Most Critical Reviews

Lowest rated reviews
1

I first purchased from Bluegreen in June 2001 while at Myrtle Beach South Carolina. I paid on this for many years never...

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1

During our vacation to Vegas, we got invited for a presentation where we were offered a lifetime vacation. The sales per...

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1

This has been the worse mistake of my life. We purchased in 2010, it took a year and a half before we could make a...

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1

Constant pressure sales tactics - they sucker you in to this sales presentation and won't let you leave until you cave...

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Bluegreen Resorts and Diamond Resorts International Latest Reviews

Recent published reviews
No votes

The gentleman that helped me was nice and did everything he could to help me. I plan all my vacation way ahead of time....

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No votes

After attending a sales seminar with them we finally decided to do the sampler package and see how the system works and...

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No votes

Our Flight was canceled back in April due to the pandemic. I booked the flight through Bluegreen Travelers Plus and purc...

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2

Once diamond took over our home resort, we were screwed and continue to be.
Our resort is closed due to covid-19 (and the...

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Bluegreen Resorts and Diamond Resorts International Products and Services

Most reviewed product and services
  • Bluegreen Resorts Vacation Ownership (196 reviews)
  • Bluegreen Resorts Vacation Package (80 reviews)
  • Bluegreen Resorts Customer Care (44 reviews)
  • Diamond Resorts International Vacation Ownership (95 reviews)
  • Diamond Resorts International Customer Care (34 reviews)
  • Diamond Resorts International Timeshare Selling (23 reviews)