PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaiser Permanente and Blue Shield Of California as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaiser Permanente
Blue Shield Of California

Kaiser Permanente and Blue Shield Of California Overview

Total reviews 595 127
Company responses 0 0
Issues resolved 3 0

Kaiser Permanente and Blue Shield Of California Consumer Ratings

Rank
177 out of 1822 in Insurance category
443 out of 1822 in Insurance category
Customer service
228 in category
383 in category
Product or Service Quality
200 in category
354 in category
Website
122 in category
370 in category
Diversity of Products or Services
200 in category
334 in category

Kaiser Permanente and Blue Shield Of California Rating Details

Customer service
1.4
(250 reviews)
1.1
(46 reviews)
Reviewer's quote

...I was able to reach customer service and was told that they would send a message for someone to contact me. Again, I complained about the process and the poor customer service. I called again and couldnt reach anyone and spoke with the Member Relations/Resolution dept...

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Customer service is HORRIBLE! Sent to Philippines and people can barely speak English so they repeat every statement you make (very annoying). It takes 20-30 minutes to get someone; if you aren't disconnected when they pick up, which happens often and then you start all over. Once you get through...

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Product or Service Quality
1.6
(232 reviews)
1.2
(31 reviews)
Reviewer's quote

You guys are always talking about quality of care and thrive and all of that. But you won't allow visitors after 7PM. What kind of care is that? I went to visit my mom in the hospital in Santa Rosa, CA...

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...When I called the customer service of the insurance, they told me that I need an authorization for that. I just don't get it. Those people are not willing to or able to help...

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Website
2.2
(215 reviews)
1.4
(38 reviews)
Reviewer's quote

...Most places end up being out-of-network, but you cannot tell because their website is not easy to navigate and their help desk is very useless. Good luck getting anything you need from them..

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...--the doctor Covered California Blue Shield PPO assigned to me, doesn't take my plan! I've called 32 family practice doctors that are listed on my Blue Shield website as in-network for my plan, and NOT ONE actually takes my plan. So I've been paying $1600 per month for my family, and when we actually need to see a ...

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Diversity of Products or Services
1.8
(191 reviews)
1.4
(30 reviews)
Reviewer's quote

I complained to Member Services twice about this, but nothing ever happens. If you ask me about Kaiser I will tell you, read all that I wrote here about Kaiser then decide if you want to go there. They seem to not want to help me, but yet they keep taking my money and my health insurance from...

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...I elected to have them through the Covered California and I'm paying close to $600 a month, and for what? I still have to pay $25-$55 copays and several services are not even fully covered. This is a joke! Fair warning to you all, STAY AWAY FROM BLUE SHIELD OF CALIFORNIA..

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Kaiser Permanente and Blue Shield Of California Pros and Cons

Pros
  • Doctor
  • Website
  • Some of the nurses are nice
  • Plans they listed were just what we were looking for
  • Its insurance
Cons
  • Customer service
  • Lack of care
  • Rising costs and bad service
  • Difficulty contacting a knowledgeable rep
  • Customer service
  • Customer support

Kaiser Permanente and Blue Shield Of California Most Positive Reviews

Top rated reviews
5

I saw Dr. Alyssa Adkins at the capital hill location for a UTI and both she and her medical assistant where wonderful
I w...

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5

I am a medical doctor, a hematologist, saw patient on an emergency request by the patient's hospital primary care MD. ...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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No votes

Kaiser Permanente and Blue Shield Of California Most Critical Reviews

Lowest rated reviews
1

Had chest pain, left calf pain, left abdomen pain. It took over 1 hr. to get an ekg. the Er Dr. never addressed my...

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1

I tried asking someone in customer service about a deductible that my boss wanted me to find out about and the woman...

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1

Cancelled all Specialist contracts after open enrollment. Won't allow second opinions outside their 4 walls. They don't...

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1

After countless hours ( at least 20 hours ) and days( 7+) on the phone with this disgusting company.. I have still not b...

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Kaiser Permanente and Blue Shield Of California Latest Reviews

Recent published reviews
No votes

I called Kaiser's 800 number and for some reason was routed to you for a verification code. I complained about your...

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No votes

I have been taking Levothyroxine sodium 112 Mcg Tab for about a year, each month I would refill at Costco pharmacy #0077...

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No votes

Some of my care team can't call me from remote phones. I've complained about this and a client relations person said on...

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No votes

i have copd and high blood pressure every month is a hastle i need my inhaler cvs says one thing doctors office another...

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