PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaiser Permanente and Blue Shield Of California as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaiser Permanente
Blue Shield Of California

Kaiser Permanente and Blue Shield Of California Overview

Total reviews
505
125
Company responses
0
0
Issues resolved
1
1

Kaiser Permanente and Blue Shield Of California Consumer Ratings

Rank
113 out of 1053 in Insurance category
234 out of 1053 in Insurance category
Customer service
117 in category
226 in category
Product or Service Quality
102 in category
195 in category
Website
60 in category
227 in category
Diversity of Products or Services
115 in category
193 in category

Kaiser Permanente and Blue Shield Of California Rating Details

Customer service
1.4 (208 reviews)
1 (46 reviews)
Reviewer's quote

Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Customer service is HORRIBLE! Sent to Philippines and people can barely speak English so they repeat every statement you make (very annoying). It takes 20-30 minutes to get someone; if you aren't disconnected when they pick up, which happens often and then you start all over. Once you get through...

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Product or Service Quality
1.5 (193 reviews)
1.2 (32 reviews)
Reviewer's quote

Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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...When I called the customer service of the insurance, they told me that I need an authorization for that. I just don't get it. Those people are not willing to or able to help...

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Website
2.2 (182 reviews)
1.4 (39 reviews)
Reviewer's quote

Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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...doctor Covered California Blue Shield PPO assigned to me, doesn't take my plan! I've called 32 family practice doctors that are listed on my Blue Shield website as in-network for my plan, and NOT ONE actually takes my plan. So I've been paying $1600 per month for my family, and when we actually need to see a doctor, we can't. Not...

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Diversity of Products or Services
1.7 (158 reviews)
1.4 (31 reviews)
Reviewer's quote

I have been told that even though I am presenting either suicidle or even homicidle I am over utilizing services. They explained that these hospital stays are very expensive and that if something doesnt change soon they will seek to have me conservatized by the state of California which will then...

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...I elected to have them through the Covered California and I'm paying close to $600 a month, and for what? I still have to pay $25-$55 copays and several services are not even fully covered. This is a joke! Fair warning to you all, STAY AWAY FROM BLUE SHIELD OF CALIFORNIA..

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Kaiser Permanente and Blue Shield Of California Pros and Cons

Pros
  • Doctor
  • Website
  • Some of the nurses are nice
  • Plans they listed were just what we were looking for
  • Its insurance
Cons
  • Customer service
  • Rising costs and bad service
  • No good answers
  • Difficulty contacting a knowledgeable rep
  • Customer service
  • Customer support

Kaiser Permanente and Blue Shield Of California Most Positive Reviews

Top rated reviews
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

I am a medical doctor, a hematologist, saw patient on an emergency request by the patient's hospital primary care MD. ...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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No votes

Kaiser Permanente and Blue Shield Of California Most Critical Reviews

Lowest rated reviews
1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

I switched to Blue Shield in March. In April I removed my son from the policy, resulting in a decreased premium...big mi...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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1

Called to pay my bill on line and received a confirmation number and thought all was fine, ha. Well to cut it short last...

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Kaiser Permanente and Blue Shield Of California Latest Reviews

Recent published reviews
No votes

THE FLOORS WERE DIRTY. SHOULD BE WASHED EVERY HOUR?
I had a spill used paper towel to wipe up, the towel was black, I kno...

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1

I have 3 medications, water pill, hormone, cholesterol. I can get only a 30 day supply. I want 90 days. I'm 65 and I...

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1.2

I am disabled and have Kaiser for my medical plan. They just don't provide care. It is a up hill battle to get care,...

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1.6

Customer service is HORRIBLE! Sent to Philippines and people can barely speak English so they repeat every statement...

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Kaiser Permanente and Blue Shield Of California Products and Services

Most reviewed product and services
  • Kaiser Permanente Medical Care (85 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)
  • Blue Shield Of California Health Plan (16 reviews)
  • Blue Shield Of California Customer Care (13 reviews)
  • Blue Shield Of California Claim (12 reviews)