PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaiser Permanente and Blue Shield Of California as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaiser Permanente
Blue Shield Of California

Kaiser Permanente and Blue Shield Of California Overview

Total reviews
489
122
Company responses
0
0
Issues resolved
1
1

Kaiser Permanente was first mentioned on PissedConsumer on May 3, 2008 and since then this brand received 489 reviews. It is 367 reviews more than Blue Shield Of California received since Jan 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Blue Shield Of California customer support team than with Kaiser Permanente customer service.

Kaiser Permanente and Blue Shield Of California Consumer Ratings

Rank
100 out of 1879 in Insurance category
227 out of 1879 in Insurance category
Customer service
111 in category
216 in category
Product or Service Quality
97 in category
181 in category
Staff
79 in category
200 in category

According to consumer ratings and reviews, Kaiser Permanente ranks 127 points higher in the Insurance category than Blue Shield Of California. People gave Kaiser Permanente 1.4 stars for Customer service criterion in Insurance category and it is 336 points higher than the worst rated brand in this category. At the same time, Blue Shield Of California was rated 1 stars for Customer service criterion in this category and it is 231 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Kaiser Permanente has a higher rating than Blue Shield Of California. Regarding Staff criterion, consumers gave Kaiser Permanente 1.8 stars and it is 82% greater than other in category. Blue Shield Of California however was rated 1.2 stars and it is 55% greater than other in category.

Kaiser Permanente and Blue Shield Of California Rating Details

Customer service
1.4 (197 reviews)
1 (44 reviews)
Reviewer's quote

KP’s billing practices are frequently in error and it takes extensive customer intervention to get the errors corrected. I am using KP’s Medicare Advantage and have been erroneously charged $155 for visits to my primary doctor even though they admit I paid the $5 co-pay. The bill stated that I was...

PissedConsumer1709484

...When I called the customer service of the insurance, they told me that I need an authorization for that. I just don't get it. Those people are not willing to or able to help...

Wanwan Y
Product or Service Quality
1.5 (187 reviews)
1.2 (31 reviews)
Reviewer's quote

I am writing this complain about my visit to the ER at Kaiser Permanente at 1am on July 4th. I went there because my edema in my feet was very bad and have been having much pain in left side abdomen for almost 2 weeks. The nurse that helped me was nice her name was Rehme. But then I was assigned...

Broderick

Run from this company! No support, takes 3 years to fix problems and you will never get back what you were overbilled.waste your time, technical support incompetent.disconnect you instead of fix problem, must be paid by how quickly they fix things or something

pd
Staff
1.8 (185 reviews)
1.2 (31 reviews)
Reviewer's quote

...knees and my primary care physician keeps telling me to take tylenol clearly he believes that tylenol is the answer for everything as does the entire kaiser staff . my wife needed a ct scan with dye and the radiologist missed the vein and blew her arm up like a balloon. Theres so much more to share about kaiser but im not writing a novel...

PissedConsumer1383921

I actually got a bill for $10 for a technician to look at my x-ray I have no idea why that would be charged extra My dr is the one who looks at it and tells me what’s on it any way Blue Shield of ca has a tricky billing system I have been on it for almost a year and I’m getting off of it ASAP...

Sherri N

Kaiser Permanente and Blue Shield Of California Pros and Cons

Pros
  • Doctor
  • Website
  • Some of the nurses are nice
  • Plans they listed were just what we were looking for
Cons
  • Customer service
  • Rising costs and bad service
  • No good answers
  • Difficulty contacting a knowledgeable rep
  • Customer service
  • Nonpayment of claims

Kaiser Permanente and Blue Shield Of California Most Positive Reviews

Top rated reviews
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

5

I am a medical doctor, a hematologist, saw patient on an emergency request by the patient's hospital primary care MD. ...

Kaiser Permanente and Blue Shield Of California Most Critical Reviews

Lowest rated reviews
1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

1

I switched to Blue Shield in March. In April I removed my son from the policy, resulting in a decreased premium...big mi...

Kaiser Permanente and Blue Shield Of California Latest Reviews

Recent published reviews
3.2

Six months earlier I stop self medicating ,things did not go well I lay in the fetal position on the sofa when I...

Read all 489 reviews
1

Run from this company! No support, takes 3 years to fix problems and you will never get back what you were overbilled.
wa...

Read all 122 reviews

Kaiser Permanente and Blue Shield Of California Products and Services

Most reviewed product and services
  • Kaiser Permanente Medical Care (83 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (38 reviews)
  • Blue Shield Of California Health Plan (16 reviews)
  • Blue Shield Of California Customer Care (13 reviews)
  • Blue Shield Of California Claim (12 reviews)