PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Shield Of California and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Shield Of California
Kaiser Permanente

Blue Shield Of California and Kaiser Permanente Overview

Total reviews
126
507
Company responses
0
0
Issues resolved
1
2

Blue Shield Of California and Kaiser Permanente Consumer Ratings

Rank
233 out of 1068 in Insurance category
115 out of 1068 in Insurance category
Customer service
228 in category
116 in category
Website
229 in category
60 in category
Product or Service Quality
199 in category
106 in category
Billing Practices
213 in category
107 in category

Blue Shield Of California and Kaiser Permanente Rating Details

Customer service
1.1 (47 reviews)
1.4 (210 reviews)
Reviewer's quote

Customer service is HORRIBLE! Sent to Philippines and people can barely speak English so they repeat every statement you make (very annoying). It takes 20-30 minutes to get someone; if you aren't disconnected when they pick up, which happens often and then you start all over. Once you get through...

Read full review

Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

Read full review
Website
1.4 (39 reviews)
2.2 (184 reviews)
Reviewer's quote

...doctor Covered California Blue Shield PPO assigned to me, doesn't take my plan! I've called 32 family practice doctors that are listed on my Blue Shield website as in-network for my plan, and NOT ONE actually takes my plan. So I've been paying $1600 per month for my family, and when we actually need to see a doctor, we can't. Not...

Read full review

Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

Read full review
Product or Service Quality
1.2 (32 reviews)
1.5 (195 reviews)
Reviewer's quote

...When I called the customer service of the insurance, they told me that I need an authorization for that. I just don't get it. Those people are not willing to or able to help...

Read full review

Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

Read full review
Billing Practices
1.1 (32 reviews)
1.6 (23 reviews)
Reviewer's quote

...at my x-ray I have no idea why that would be charged extra My dr is the one who looks at it and tells me what’s on it any way Blue Shield of ca has a tricky billing system I have been on it for almost a year and I’m getting off of it ASAP before they ruin my credit because the bills for that one x-ray just keep coming 3 so far plus the cost at the radiologist Plus you ...

Read full review

KP’s billing practices are frequently in error and it takes extensive customer intervention to get the errors corrected. I am using KP’s Medicare Advantage and have been erroneously charged $155 for visits to my primary doctor even though they admit I paid the $5 co-pay. The bill stated that I was...

Read full review

Blue Shield Of California and Kaiser Permanente Pros and Cons

Pros
  • Plans they listed were just what we were looking for
  • Its insurance
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Difficulty contacting a knowledgeable rep
  • Customer service
  • Customer support
  • Customer service
  • Rising costs and bad service
  • No good answers

Blue Shield Of California and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

I am a medical doctor, a hematologist, saw patient on an emergency request by the patient's hospital primary care MD. ...

Read full review
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

Read full review
No votes
4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

Read full review

Blue Shield Of California and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

I switched to Blue Shield in March. In April I removed my son from the policy, resulting in a decreased premium...big mi...

Read full review
1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

Read full review
1

Called to pay my bill on line and received a confirmation number and thought all was fine, ha. Well to cut it short last...

Read full review
1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

Read full review

Blue Shield Of California and Kaiser Permanente Latest Reviews

Recent published reviews
2

HAVE A MEDICINE ISSUE AND UNABLE TO TALK TO SOMEONE TO SOLVE THE PROBLEM

Read full review
1

FMy mom was having a seizure and the dr and nurses and trainees (room full) stood around with their mouths open...

Read full review
1

I have 3 medications, water pill, hormone, cholesterol. I can get only a 30 day supply. I want 90 days. I'm 65 and I...

Read full review
1.5

Was a Kaiser member for years. Had open heart surgery, a stroke and esophagus issues. Because I turned 65 I needed...

Read full review

Blue Shield Of California and Kaiser Permanente Products and Services

Most reviewed product and services
  • Blue Shield Of California Health Plan (16 reviews)
  • Blue Shield Of California Customer Care (13 reviews)
  • Blue Shield Of California Claim (12 reviews)
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)