PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Shield Of California and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Shield Of California
Kaiser Permanente

Blue Shield Of California and Kaiser Permanente Overview

Total reviews
122
489
Company responses
0
0
Issues resolved
1
1

Kaiser Permanente was first mentioned on PissedConsumer on May 3, 2008 and since then this brand received 489 reviews. It is 367 reviews more than Blue Shield Of California received since Jan 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Blue Shield Of California customer support team than with Kaiser Permanente customer service.

Blue Shield Of California and Kaiser Permanente Consumer Ratings

Rank
227 out of 1879 in Insurance category
100 out of 1879 in Insurance category
Customer service
216 in category
111 in category
Website
229 in category
60 in category
Product or Service Quality
181 in category
97 in category

According to consumer ratings and reviews, Kaiser Permanente ranks 127 points higher in the Insurance category than Blue Shield Of California. People gave Blue Shield Of California 1 stars for Customer service criterion in Insurance category and it is 231 points higher than the worst rated brand in this category. At the same time, Kaiser Permanente was rated 1.4 stars for Customer service criterion in this category and it is 336 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Kaiser Permanente has a higher rating than Blue Shield Of California. Regarding Product or Service Quality criterion, consumers gave Blue Shield Of California 1.2 stars and it is 60% greater than other in category. Kaiser Permanente however was rated 1.5 stars and it is 78% greater than other in category.

Blue Shield Of California and Kaiser Permanente Rating Details

Customer service
1 (44 reviews)
1.4 (197 reviews)
Reviewer's quote

...When I called the customer service of the insurance, they told me that I need an authorization for that. I just don't get it. Those people are not willing to or able to help...

Wanwan Y

KP’s billing practices are frequently in error and it takes extensive customer intervention to get the errors corrected. I am using KP’s Medicare Advantage and have been erroneously charged $155 for visits to my primary doctor even though they admit I paid the $5 co-pay. The bill stated that I was...

PissedConsumer1709484
Website
1.3 (38 reviews)
2.2 (177 reviews)
Reviewer's quote

...doctor Covered California Blue Shield PPO assigned to me, doesn't take my plan! I've called 32 family practice doctors that are listed on my Blue Shield website as in-network for my plan, and NOT ONE actually takes my plan. So I've been paying $1600 per month for my family, and when we actually need to see a doctor, we can't. Not...

PissedConsumer1319640

Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

Yanet
Product or Service Quality
1.2 (31 reviews)
1.5 (187 reviews)
Reviewer's quote

Run from this company! No support, takes 3 years to fix problems and you will never get back what you were overbilled.waste your time, technical support incompetent.disconnect you instead of fix problem, must be paid by how quickly they fix things or something

pd

I am writing this complain about my visit to the ER at Kaiser Permanente at 1am on July 4th. I went there because my edema in my feet was very bad and have been having much pain in left side abdomen for almost 2 weeks. The nurse that helped me was nice her name was Rehme. But then I was assigned...

Broderick

Blue Shield Of California and Kaiser Permanente Pros and Cons

Pros
  • Plans they listed were just what we were looking for
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Difficulty contacting a knowledgeable rep
  • Customer service
  • Nonpayment of claims
  • Customer service
  • Rising costs and bad service
  • No good answers

Blue Shield Of California and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

I am a medical doctor, a hematologist, saw patient on an emergency request by the patient's hospital primary care MD. ...

5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

Blue Shield Of California and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

I switched to Blue Shield in March. In April I removed my son from the policy, resulting in a decreased premium...big mi...

1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

Blue Shield Of California and Kaiser Permanente Latest Reviews

Recent published reviews
1

Run from this company! No support, takes 3 years to fix problems and you will never get back what you were overbilled.
wa...

Read all 122 reviews
3.2

Six months earlier I stop self medicating ,things did not go well I lay in the fetal position on the sofa when I...

Read all 489 reviews

Blue Shield Of California and Kaiser Permanente Products and Services

Most reviewed product and services
  • Blue Shield Of California Health Plan (16 reviews)
  • Blue Shield Of California Customer Care (13 reviews)
  • Blue Shield Of California Claim (12 reviews)
  • Kaiser Permanente Medical Care (83 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (38 reviews)