PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Ox and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Ox
Suburban Propane

Blue Ox and Suburban Propane Overview

Total reviews
5
548
Company responses
0
0
Issues resolved
0
2

Blue Ox and Suburban Propane Consumer Ratings

Rank
299 out of 931 in Equipment category
179 out of 753 in Utility category
Billing Practices
158 in category
116 in category
Customer service
156 in category
117 in category
Exchange, Refund and Cancellation Policy
142 in category
115 in category
Website
220 in category
145 in category

Blue Ox and Suburban Propane Rating Details

Billing Practices
1 (1 review)
1.2 (191 reviews)
Reviewer's quote

My order was placed they took all my money and have not sent me the product. They put me on hold and wasted 45 min of my time with no results. they told me to check with my neighbors I don't even know how this order was sent how do I find out what happen to this product. They are horrible and I...

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...When I looked at the statement of our last refill, two month ago, I thought there must be a mistake with their billing. They charged me more than 5 times than the average price per gallon in Colorado. The answer what I got from their Customer Service Dept...

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Customer service
1 (1 review)
1.3 (262 reviews)
Reviewer's quote

No items

...What poor customer service, making the customer eat the cost of the drivers mistake, or not coming to a compromise for the error, shame on them..

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Exchange, Refund and Cancellation Policy
1 (1 review)
1.2 (172 reviews)
Reviewer's quote

No items

...00 for tank rental a few weeks ago and wont refund even partially, but i bet the new owners will get a bill too. Really *** customer service. Its not about taking care of your customer, its about how much money they can rob you for...

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Website
1 (1 review)
1.6 (192 reviews)
Reviewer's quote

No items

...No response from company from my email through their website. Responded when I left a FB comment, to contact them through their website. No response from my CT State Rep Wood or CT DCP (to be fair to DCP, no law on the books in CT to protect me/nothing new with *** suburban!)..

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Blue Ox and Suburban Propane Pros and Cons

Pros
No votes
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
Cons
No votes
  • Customer service
  • Overpriced
  • Rude employees

Blue Ox and Suburban Propane Most Positive Reviews

Top rated reviews
No votes
4.1

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

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No votes
3.3

We have been with suburban propane for many years. I had an option to use another company for half the price i was...

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Blue Ox and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

My order was placed they took all my money and have not sent me the product. They put me on hold and wasted 45 min of...

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1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

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No votes
1

It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and...

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Blue Ox and Suburban Propane Latest Reviews

Recent published reviews
No votes

I ordered a towbar (RV mounted) accessory kit, and vehicle mounting plate from Blue-Ox-Towbars.com. to the tune of $1600...

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1

Repeatedly I have had horrible customer service with propane. Besides quoting me one price and then charging me...

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No votes

I ordered a Blue Ox Patriot braking system from Blue-Ox-Towbars.com. After waiting 4 months and calling many many times...

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1.8

Last fall, we had a gas stove hooked up by a Suburban Propane technician. He was very obese and therefore, it took him...

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Blue Ox and Suburban Propane Products and Services

Most reviewed product and services
No votes
  • Suburban Propane Propane Tank Refill (74 reviews)
  • Suburban Propane Customer Care (65 reviews)
  • Suburban Propane Tank Refill (55 reviews)