PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Ox and Etrailer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Ox
Etrailer

Blue Ox and Etrailer Overview

Total reviews
5
327
Company responses
0
0
Issues resolved
0
2

Blue Ox and Etrailer Consumer Ratings

Rank
299 out of 931 in Equipment category
54 out of 411 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
144 in category
48 in category
Billing Practices
160 in category
22 in category
Website
222 in category
40 in category
Customer service
158 in category
30 in category

Blue Ox and Etrailer Rating Details

Exchange, Refund and Cancellation Policy
1 (1 review)
1.6 (128 reviews)
Reviewer's quote

My order was placed they took all my money and have not sent me the product. They put me on hold and wasted 45 min of my time with no results. they told me to check with my neighbors I don't even know how this order was sent how do I find out what happen to this product. They are horrible and I...

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Company fails to honor it's refund policy. Etrailer uses funny math for calculating return shipping cost, and delays crediting back a refund. In the modern age of technology Etrailer takes fourteen day, or more to return your refund after eating up a good portion of the refund with unnecessary...

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Billing Practices
1 (1 review)
2.3 (67 reviews)
Reviewer's quote

No items

No items

Website
1 (1 review)
2.9 (89 reviews)
Reviewer's quote

No items

No items

Customer service
1 (1 review)
1.7 (92 reviews)
Reviewer's quote

No items

No items

Blue Ox and Etrailer Pros and Cons

Pros
No votes
  • How quick i received part
  • Website
  • Selection and price and free shipping
Cons
No votes
  • Customer service
  • Poor service
  • Attitude and failure to support the product they sold me

Blue Ox and Etrailer Most Positive Reviews

Top rated reviews
No votes
5

Etrailer must ship thousands and thousands of orders, and very few issues. I know I have found everything I need on thei...

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No votes
5

I ordered an obscure product (replacement cradles for an old bike rack) and was anxious to get them due to an upcoming r...

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Blue Ox and Etrailer Most Critical Reviews

Lowest rated reviews
1

My order was placed they took all my money and have not sent me the product. They put me on hold and wasted 45 min of...

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1

We needed a replacement key for a SportRack roof rack (made by Thule). I came across etrailer.com when searching for rep...

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No votes
1

I placed an order for a weight dist. hitch and calculated wrong for the drop. I needed another 2" drop for a perfect...

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Blue Ox and Etrailer Latest Reviews

Recent published reviews
No votes

I ordered a towbar (RV mounted) accessory kit, and vehicle mounting plate from Blue-Ox-Towbars.com. to the tune of $1600...

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1.3

Over the past several years I have purchased from these buffoons quite a few Optronics 3/4" round LED marker lights that...

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No votes

I ordered a Blue Ox Patriot braking system from Blue-Ox-Towbars.com. After waiting 4 months and calling many many times...

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3.2

No complaint! I was satisfied! Thank you very much

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Blue Ox and Etrailer Products and Services

Most reviewed product and services
No votes
  • Etrailer Shipping Service (64 reviews)
  • Etrailer Customer Care (55 reviews)
  • Etrailer Auto Part (4 reviews)