PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Blue Cross And Blue Shield Of Florida as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Blue Cross And Blue Shield Of Florida

United Healthcare and Blue Cross And Blue Shield Of Florida Overview

Total reviews
701
98
Company responses
0
0
Issues resolved
4
0

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 701 reviews. It is 603 reviews more than Blue Cross And Blue Shield Of Florida received since Dec 13, 2010.

United Healthcare and Blue Cross And Blue Shield Of Florida Consumer Ratings

Rank
185 out of 1479 in Insurance category
201 out of 1479 in Insurance category
Customer service
180 in category
131 in category
Product or Service Quality
145 in category
144 in category
Website
178 in category
179 in category

According to consumer ratings and reviews, United Healthcare ranks 16 points higher in the Insurance category than Blue Cross And Blue Shield Of Florida. People gave United Healthcare 1.2 stars for Customer service criterion in Insurance category and it is 272 points higher than the worst rated brand in this category. At the same time, Blue Cross And Blue Shield Of Florida was rated 1.3 stars for Customer service criterion in this category and it is 321 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Blue Cross And Blue Shield Of Florida has a higher rating than Blue Cross And Blue Shield Of Florida. Regarding Website criterion, consumers gave United Healthcare 1.5 stars and it is 61% greater than other in category. Blue Cross And Blue Shield Of Florida however was rated 1.5 stars and it is 60% greater than other in category.

United Healthcare and Blue Cross And Blue Shield Of Florida Rating Details

Customer service
1.2 (281 reviews)
1.3 (52 reviews)
Reviewer's quote

...This has been, unequivocally, the worst customer service experience I've ever had. Oh, and the final outcome. There wasn't one...

Joseph C

The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

Robin N
Product or Service Quality
1.3 (239 reviews)
1.3 (42 reviews)
Reviewer's quote

...My plan covers my dependents who are special needs children with high service needs in terms of medical and behavioral health. It's an ERISA governed plan and they're now telling me to go back to the employer (that company is defunct and no longer in business) to seek payment of the bills. OMG...

Debbi A

...There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later...

Gustavo A
Website
1.5 (238 reviews)
1.5 (45 reviews)
Reviewer's quote

...website doesn't allow you to chat only refers you to phone number to be placed on hold. I want my money back..

RZ

...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

PissedConsumer1017279

United Healthcare and Blue Cross And Blue Shield Of Florida Pros and Cons

Pros
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Customer service
  • Phone waiting time
  • Being mislead

United Healthcare and Blue Cross And Blue Shield Of Florida Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

United Healthcare and Blue Cross And Blue Shield Of Florida Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

1

I am having a huge issue with BCBS. A BCBS rep came out to our office in 2/2104 to sign everyone up with insurance. Due...

United Healthcare and Blue Cross And Blue Shield Of Florida Latest Reviews

Recent published reviews

I need help with a bill. 917.326.0604. Please call me back

Read all 701 reviews

Ready to kill myself rather than deal with this year 5

Read all 98 reviews

United Healthcare and Blue Cross And Blue Shield Of Florida Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (64 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Blue Cross And Blue Shield Of Florida Customer Care (23 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (19 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)