PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Blue Cross And Blue Shield Of Florida as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Blue Cross And Blue Shield Of Florida

United Healthcare and Blue Cross And Blue Shield Of Florida Overview

Total reviews
731
98
Company responses
0
0
Issues resolved
4
0

United Healthcare and Blue Cross And Blue Shield Of Florida Consumer Ratings

Rank
196 out of 1060 in Insurance category
210 out of 1060 in Insurance category
Customer service
172 in category
140 in category
Website
189 in category
188 in category
Product or Service Quality
139 in category
147 in category
Diversity of Products or Services
203 in category
142 in category

United Healthcare and Blue Cross And Blue Shield Of Florida Rating Details

Customer service
1.2 (300 reviews)
1.3 (52 reviews)
Reviewer's quote

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

Read full review

The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

Read full review
Website
1.5 (255 reviews)
1.5 (45 reviews)
Reviewer's quote

Can't login to website to check benefits. It keeps asking me for my healthsafe id. Used it earlier today...

Read full review

...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

Read full review
Product or Service Quality
1.3 (254 reviews)
1.3 (42 reviews)
Reviewer's quote

... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

Read full review

...There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later...

Read full review
Diversity of Products or Services
1.3 (240 reviews)
1.6 (40 reviews)
Reviewer's quote

Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

Read full review

...Why is it we have to pull teeth just to do this?? Yes we would all like to utilize the online services but sometimes you just need to speak to someone. If you don't like the company or they are so terrible quit your job and go somewhere you can be happy..

Read full review

United Healthcare and Blue Cross And Blue Shield Of Florida Pros and Cons

Pros
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Customer service
  • Phone waiting time
  • Being mislead

United Healthcare and Blue Cross And Blue Shield Of Florida Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Read full review
4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

Read full review
5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

Read full review
4

My wife has had Lap Nissan surgery for reflux; she's tried Gaviscon, Nexium, Prilosec, etc..... several years ago we...

Read full review

United Healthcare and Blue Cross And Blue Shield Of Florida Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Read full review
1

I am having a huge issue with BCBS. A BCBS rep came out to our office in 2/2104 to sign everyone up with insurance. Due...

Read full review
1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

Read full review
1

LVP CASE ID: 18-V0012 – DECISION
On June 15, 2018, Complainant submitted a complaint in accordance with the Legitimacy...

Read full review

United Healthcare and Blue Cross And Blue Shield Of Florida Latest Reviews

Recent published reviews
1

Can't login to website to check benefits. It keeps asking me for my healthsafe id. Used it earlier today. It keeps on...

Read full review
No votes

Ready to kill myself rather than deal with this year 5

Read full review
1

UHC is now the worst healthcare insurance company in the U.S. and one of the largest in the world...sad statement. I am...

Read full review
1

This evil health insurance company dropped my poor elderly mother which she obtained though the (scam) Obama Care. They...

Read full review

United Healthcare and Blue Cross And Blue Shield Of Florida Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Blue Cross And Blue Shield Of Florida Customer Care (23 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (20 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)