PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and Blue Cross And Blue Shield Of Florida as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
Blue Cross And Blue Shield Of Florida

Humana and Blue Cross And Blue Shield Of Florida Overview

Total reviews 604 99
Company responses 0 0
Issues resolved 3 0

Humana and Blue Cross And Blue Shield Of Florida Consumer Ratings

Rank
196 out of 1084 in Insurance category
217 out of 1084 in Insurance category
Customer service
139 in category
126 in category
Product or Service Quality
119 in category
129 in category
Website
164 in category
169 in category
Billing Practices
153 in category
152 in category

Humana and Blue Cross And Blue Shield Of Florida Rating Details

Customer service
1.3 (241 reviews)
1.3 (53 reviews)
Reviewer's quote

...Everytime, after I submitted all info, it said registration cant be processed due to system error, need to contact Customer Service. Customer Service has no clue what to do to resolve. They just keep asking you to try to reregister...

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The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

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Product or Service Quality
1.4 (204 reviews)
1.3 (42 reviews)
Reviewer's quote

They refused to fill my Medicine after one month and when I complained to customer service they called the police on me and lied to them and claimed I wanted to commit suicide! The Police Baker Acted me and when I was able to get released there is no Pharmacy in town that will fill my Scripts! I...

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...There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later...

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Website
1.5 (199 reviews)
1.5 (45 reviews)
Reviewer's quote

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

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Billing Practices
1.3 (193 reviews)
1.3 (39 reviews)
Reviewer's quote

I called and spoke to Cawane in their customer service department - I was informed I had the wrong premium, but the billing on my account proves I was quoted and charged incorrectly. I want to be charged what I was told! Cawane told me he would listen to the taped conversation and call me back by...

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They could not get billing correct after signing up for 2017 for the first three months of the year and they are still changing primary care physicians on us every couple of weeks thus denying us coverage and services that we need. Biggest bunch of incompetents imaginable. They still cannot get it...

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Humana and Blue Cross And Blue Shield Of Florida Pros and Cons

Pros
  • Very little about humana
  • Prescription drug coverage
  • Doctor
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Customer service
  • Phone waiting time
  • Being mislead

Humana and Blue Cross And Blue Shield Of Florida Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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4

My wife has had Lap Nissan surgery for reflux; she's tried Gaviscon, Nexium, Prilosec, etc..... several years ago we...

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Humana and Blue Cross And Blue Shield Of Florida Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

I am having a huge issue with BCBS. A BCBS rep came out to our office in 2/2104 to sign everyone up with insurance. Due...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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1

LVP CASE ID: 18-V0012 – DECISION
On June 15, 2018, Complainant submitted a complaint in accordance with the Legitimacy...

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Humana and Blue Cross And Blue Shield Of Florida Latest Reviews

Recent published reviews
1

I have an issue with Humana trying to set up my account. I previously did this and paid my premium online. They have a...

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1

I called Fl blue to discuss claims being rejected and denial for covid per there guidelines that state these codes can...

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1.9

My husband and I both have had procedures done but Humana does not pay. They ask for information and we provide it but...

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No votes

Ready to kill myself rather than deal with this year 5

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Humana and Blue Cross And Blue Shield Of Florida Products and Services

Most reviewed product and services
  • Humana Health Insurance (101 reviews)
  • Humana Dental Insurance (51 reviews)
  • Humana Claim (14 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (20 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)
  • Blue Cross And Blue Shield Of Florida Medical Claim (4 reviews)