PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and Blue Cross And Blue Shield Of Florida as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
Blue Cross And Blue Shield Of Florida

Humana and Blue Cross And Blue Shield Of Florida Overview

Total reviews
597
98
Company responses
0
0
Issues resolved
3
0

Humana and Blue Cross And Blue Shield Of Florida Consumer Ratings

Rank
192 out of 1067 in Insurance category
212 out of 1067 in Insurance category
Customer service
161 in category
141 in category
Product or Service Quality
141 in category
149 in category
Website
187 in category
189 in category
Billing Practices
176 in category
172 in category

Humana and Blue Cross And Blue Shield Of Florida Rating Details

Customer service
1.3 (235 reviews)
1.3 (52 reviews)
Reviewer's quote

Humana must be being run by a children's play group - the customer service is total useless and not fit for purpose. I covered myself with a dental plan in December 2019. In February 2020 I added my children to the policy - I was told the total premium would be $58...

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The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

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Product or Service Quality
1.3 (199 reviews)
1.3 (42 reviews)
Reviewer's quote

...In what world does that make sense? Customer service was terrible also, after waiting 20 min on hold I was told they could do nothing about it..

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...There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later...

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Website
1.5 (195 reviews)
1.5 (45 reviews)
Reviewer's quote

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

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Billing Practices
1.3 (190 reviews)
1.3 (38 reviews)
Reviewer's quote

called Humana regarding billing issue. Spoke with a rep who was difficult to understand her English, Very arrogant and condescending person. She said some one would contact me regarding my issue...

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They could not get billing correct after signing up for 2017 for the first three months of the year and they are still changing primary care physicians on us every couple of weeks thus denying us coverage and services that we need. Biggest bunch of incompetents imaginable. They still cannot get it...

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Humana and Blue Cross And Blue Shield Of Florida Pros and Cons

Pros
  • Very little about humana
  • Prescription drug coverage
  • Doctor
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Customer service
  • Phone waiting time
  • Being mislead

Humana and Blue Cross And Blue Shield Of Florida Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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4

My wife has had Lap Nissan surgery for reflux; she's tried Gaviscon, Nexium, Prilosec, etc..... several years ago we...

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Humana and Blue Cross And Blue Shield Of Florida Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

I am having a huge issue with BCBS. A BCBS rep came out to our office in 2/2104 to sign everyone up with insurance. Due...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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1

LVP CASE ID: 18-V0012 – DECISION
On June 15, 2018, Complainant submitted a complaint in accordance with the Legitimacy...

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Humana and Blue Cross And Blue Shield Of Florida Latest Reviews

Recent published reviews
1

My mother has been admitted to a nursing home, this was not an approved provider and therefore only 60 percent would be...

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No votes

Ready to kill myself rather than deal with this year 5

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1

The pharmacy dept is horrible. They refuse to resolve issues.

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1

This evil health insurance company dropped my poor elderly mother which she obtained though the (scam) Obama Care. They...

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Humana and Blue Cross And Blue Shield Of Florida Products and Services

Most reviewed product and services
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (55 reviews)
  • Humana Dental Insurance (48 reviews)
  • Blue Cross And Blue Shield Of Florida Customer Care (23 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (20 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)