PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Of Florida and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Of Florida
Humana

Blue Cross And Blue Shield Of Florida and Humana Overview

Total reviews 108 799
Company responses 0 0
Issues resolved 0 7

Blue Cross And Blue Shield Of Florida and Humana Consumer Ratings

Rank
349 out of 1822 in Insurance category
239 out of 1822 in Insurance category
Customer service
298 in category
248 in category
Website
346 in category
268 in category
Product or Service Quality
294 in category
204 in category
Billing Practices
314 in category
246 in category

Blue Cross And Blue Shield Of Florida and Humana Rating Details

Customer service
1.3
(59 reviews)
1.4
(334 reviews)
Reviewer's quote

Good luck if you have to call customer service. I have been transferred back and forth 5 times between departments and on the phone between holds and transfers for at least 1 hr. No one wants to help or does not know what they are doing...

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...They not only have bad customer service, they have NO customer service. I will be switching back next year..

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Website
1.5
(51 reviews)
1.6
(283 reviews)
Reviewer's quote

...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

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I have a food card, and it states or the website that my card is good at family dollar stores, and dollar general stores, but when I tried to use it at either store, it wouldn't work that pissed me off, you don't tell people where it will work, and let them find out later that it doesn't, makes...

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Product or Service Quality
1.3
(49 reviews)
1.5
(292 reviews)
Reviewer's quote

...The service and care with Florida Blue has been disgusting. My GP prescribed a lidocaine patch. I needed further authorization and was denied...

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...I had to cancel service in FL and start service in LA. When I called to switch everything over I asked they everything be canceled in FL, as I had an additional dental coverage. They have continued to bill me because they claim no request to cancel was ever made...

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Billing Practices
1.3
(46 reviews)
1.5
(271 reviews)
Reviewer's quote

They could not get billing correct after signing up for 2017 for the first three months of the year and they are still changing primary care physicians on us every couple of weeks thus denying us coverage and services that we need. Biggest bunch of incompetents imaginable. They still cannot get it...

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...Her premium was on automatic billing with Medicare..

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Blue Cross And Blue Shield Of Florida and Humana Pros and Cons

Pros
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
  • Very little about humana
  • Prescription drug coverage
  • No pros
Cons
  • Customer service
  • Phone waiting time
  • Being mislead
  • Customer service
  • Misleading plan coverage
  • Health coverage

Blue Cross And Blue Shield Of Florida and Humana Most Positive Reviews

Top rated reviews
4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

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5

Issue was resolved. Humana is a good company.I was never mad at them, i just needed the phone number to get something...

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4

My wife has had Lap Nissan surgery for reflux; she's tried Gaviscon, Nexium, Prilosec, etc..... several years ago we...

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5

Everything went well accept I had a hard time understanding the agent because of his accent.I wish you could hire...

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Blue Cross And Blue Shield Of Florida and Humana Most Critical Reviews

Lowest rated reviews
1

Providers have extreme difficulty getting paid. You can never reach them on the telephone for support. All calls are...

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1

I moved from one state to another and kept my Humana Gold Plus HMO. I had to cancel service in FL and start service in...

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1

These people don't answer their phone. Worse than the government! I wanted to cancel my plan and it took me TWO HOURS -...

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1

This is the second time that Humana has refused to pay for my meds. that i received in the hospital, I submitted a...

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Blue Cross And Blue Shield Of Florida and Humana Latest Reviews

Recent published reviews
No votes

Was enrolled without my permission, don't want to be a member never have I ask to be a member , and I want this to go...

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No votes

The great service I received so politely conveyeddont hesitate to call with questions. And so knowledgeable.

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1

Good luck if you have to call customer service. I have been transferred back and forth 5 times between departments and...

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No votes

He kept arguing with me about the date of the month and told him to look at the calendar and he wouldnt do it.
I used to...

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