PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Of Florida and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Of Florida
Humana

Blue Cross And Blue Shield Of Florida and Humana Overview

Total reviews
98
546
Company responses
0
0
Issues resolved
0
2

Humana was first mentioned on PissedConsumer on Nov 8, 2009 and since then this brand received 546 reviews. It is 448 reviews more than Blue Cross And Blue Shield Of Florida received since Dec 13, 2010.

Blue Cross And Blue Shield Of Florida and Humana Consumer Ratings

Rank
198 out of 1880 in Insurance category
177 out of 1880 in Insurance category
Customer service
134 in category
160 in category
Website
180 in category
178 in category
Staff
184 in category
160 in category

According to consumer ratings and reviews, Humana ranks 21 points higher in the Insurance category than Blue Cross And Blue Shield Of Florida. People gave Blue Cross And Blue Shield Of Florida 1.3 stars for Customer service criterion in Insurance category and it is 315 points higher than the worst rated brand in this category. At the same time, Humana was rated 1.2 stars for Customer service criterion in this category and it is 289 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Humana has a higher rating than Humana. Regarding Staff criterion, consumers gave Blue Cross And Blue Shield Of Florida 1.2 stars and it is 59% greater than other in category. Humana however was rated 1.3 stars and it is 64% greater than other in category.

Blue Cross And Blue Shield Of Florida and Humana Rating Details

Customer service
1.3 (52 reviews)
1.2 (213 reviews)
Reviewer's quote

The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

Robin N

I am trying to cancel a prescription plan. I have been bounced around to multiple voice response lines that had no bearing on what I was trying to accomplish. I guess not paying the monthly premium is my only option!!!

William K
Website
1.5 (45 reviews)
1.5 (180 reviews)
Reviewer's quote

...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

PissedConsumer1017279

This website stinks, they made it to convuluted..

john s
Staff
1.2 (42 reviews)
1.3 (162 reviews)
Reviewer's quote

Of course none of the members were invited but as staff we were required to donate $25. 00 each towards her gifts including bundles of hair extensions, a new hp laptop computer, a bakers cake, and one of the employees of the team was hired to do her makeup there. Later on I was discriminated...

Bridget

...Since Humunna trains its staff to be gatekeepers instead of problem solvers, I will be filing a complaint with the CA Insurance Commissioner & with Medicare. What a shame when all that I want is the medications I need. ..

Beverly M

Blue Cross And Blue Shield Of Florida and Humana Pros and Cons

Pros
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
  • Prescription drug coverage
  • Very little about humana
  • Way they processed my previous claims
Cons
  • Customer service
  • Phone waiting time
  • Being mislead
  • Customer service
  • Misleading plan coverage
  • Health coverage

Blue Cross And Blue Shield Of Florida and Humana Most Positive Reviews

Top rated reviews
4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

Blue Cross And Blue Shield Of Florida and Humana Most Critical Reviews

Lowest rated reviews
No votes
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

Blue Cross And Blue Shield Of Florida and Humana Latest Reviews

Recent published reviews

Ready to kill myself rather than deal with this year 5

Read all 98 reviews
2

I continue to get phone calls, several a day, from one of their pharmacists. I have had this problem before and sent an...

Read all 546 reviews

Blue Cross And Blue Shield Of Florida and Humana Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Of Florida Customer Care (23 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (19 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)
  • Humana Health Insurance (98 reviews)
  • Humana Customer Care (50 reviews)
  • Humana Dental Insurance (44 reviews)