PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Of Florida and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Of Florida
Humana

Blue Cross And Blue Shield Of Florida and Humana Overview

Total reviews 98 601
Company responses 0 0
Issues resolved 0 3

Blue Cross And Blue Shield Of Florida and Humana Consumer Ratings

Rank
213 out of 1077 in Insurance category
192 out of 1077 in Insurance category
Customer service
144 in category
162 in category
Website
189 in category
184 in category
Product or Service Quality
151 in category
142 in category
Diversity of Products or Services
144 in category
154 in category

Blue Cross And Blue Shield Of Florida and Humana Rating Details

Customer service
1.3 (52 reviews)
1.3 (239 reviews)
Reviewer's quote

The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

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They refused to fill my Medicine after one month and when I complained to customer service they called the police on me and lied to them and claimed I wanted to commit suicide! The Police Baker Acted me and when I was able to get released there is no Pharmacy in town that will fill my Scripts! I...

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Website
1.5 (45 reviews)
1.5 (198 reviews)
Reviewer's quote

...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

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Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Product or Service Quality
1.3 (42 reviews)
1.3 (202 reviews)
Reviewer's quote

...There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later...

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...In what world does that make sense? Customer service was terrible also, after waiting 20 min on hold I was told they could do nothing about it..

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Diversity of Products or Services
1.6 (40 reviews)
1.5 (166 reviews)
Reviewer's quote

...Why is it we have to pull teeth just to do this?? Yes we would all like to utilize the online services but sometimes you just need to speak to someone. If you don't like the company or they are so terrible quit your job and go somewhere you can be happy..

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...They want to utilize services which i dont need and will not provide services per my dental insurance..

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Blue Cross And Blue Shield Of Florida and Humana Pros and Cons

Pros
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
  • Very little about humana
  • Prescription drug coverage
  • Doctor
Cons
  • Customer service
  • Phone waiting time
  • Being mislead
  • Customer service
  • Misleading plan coverage
  • Health coverage

Blue Cross And Blue Shield Of Florida and Humana Most Positive Reviews

Top rated reviews
4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

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5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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4

My wife has had Lap Nissan surgery for reflux; she's tried Gaviscon, Nexium, Prilosec, etc..... several years ago we...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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Blue Cross And Blue Shield Of Florida and Humana Most Critical Reviews

Lowest rated reviews
1

I am having a huge issue with BCBS. A BCBS rep came out to our office in 2/2104 to sign everyone up with insurance. Due...

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1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

LVP CASE ID: 18-V0012 – DECISION
On June 15, 2018, Complainant submitted a complaint in accordance with the Legitimacy...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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Blue Cross And Blue Shield Of Florida and Humana Latest Reviews

Recent published reviews
No votes

Ready to kill myself rather than deal with this year 5

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1

It's two months and I am still waiting. Five long phone calls later. I would advise my friends, family and perfect...

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1

This evil health insurance company dropped my poor elderly mother which she obtained though the (scam) Obama Care. They...

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1

I had dental work done to have a pool partial made due to a tooth that loosened and came out. It was the tooth my...

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Blue Cross And Blue Shield Of Florida and Humana Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Of Florida Customer Care (23 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (20 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (56 reviews)
  • Humana Dental Insurance (50 reviews)