PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Of Florida and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Of Florida
Coventry Health Care

Blue Cross And Blue Shield Of Florida and Coventry Health Care Overview

Total reviews
98
376
Company responses
0
0
Issues resolved
0
0

Coventry Health Care was first mentioned on PissedConsumer on Dec 28, 2008 and since then this brand received 376 reviews. It is 278 reviews more than Blue Cross And Blue Shield Of Florida received since Dec 13, 2010.

Blue Cross And Blue Shield Of Florida and Coventry Health Care Consumer Ratings

Rank
198 out of 1883 in Insurance category
193 out of 1883 in Insurance category
Customer service
132 in category
143 in category
Website
177 in category
172 in category
Product or Service Quality
143 in category
135 in category

According to consumer ratings and reviews, Coventry Health Care ranks 5 points higher in the Insurance category than Blue Cross And Blue Shield Of Florida. People gave Blue Cross And Blue Shield Of Florida 1.3 stars for Customer service criterion in Insurance category and it is 317 points higher than the worst rated brand in this category. At the same time, Coventry Health Care was rated 1.3 stars for Customer service criterion in this category and it is 306 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Coventry Health Care has a higher rating than Coventry Health Care. Regarding Product or Service Quality criterion, consumers gave Blue Cross And Blue Shield Of Florida 1.3 stars and it is 68% greater than other in category. Coventry Health Care however was rated 1.3 stars and it is 70% greater than other in category.

Blue Cross And Blue Shield Of Florida and Coventry Health Care Rating Details

Customer service
1.3 (52 reviews)
1.3 (169 reviews)
Reviewer's quote

The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

Robin N

Member unable to receive proper level of care for optimal recovery from acute medical condition due to insurance coverage.

Shayleigh
Website
1.5 (45 reviews)
1.5 (146 reviews)
Reviewer's quote

...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

PissedConsumer1017279

...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

PissedConsumer906831
Product or Service Quality
1.3 (42 reviews)
1.3 (149 reviews)
Reviewer's quote

...There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later...

Gustavo A

I have been trying to fix a mistake made on their part since December 27, 2018. They claimed I had another insurance though I did not. Thus, they denied coverage. I was on the phone a dozen times talked to many who could not figure out about mid January. Finally they admitted to the mistake. Guess...

Roz K

Blue Cross And Blue Shield Of Florida and Coventry Health Care Pros and Cons

Pros
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Customer service
  • Phone waiting time
  • Being mislead
  • Customer service
  • Poor billing system
  • Long hold times

Blue Cross And Blue Shield Of Florida and Coventry Health Care Most Positive Reviews

Top rated reviews
4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

Blue Cross And Blue Shield Of Florida and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

I am having a huge issue with BCBS. A BCBS rep came out to our office in 2/2104 to sign everyone up with insurance. Due...

1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

Blue Cross And Blue Shield Of Florida and Coventry Health Care Latest Reviews

Recent published reviews

Ready to kill myself rather than deal with this year 5

Read all 98 reviews

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read all 376 reviews

Blue Cross And Blue Shield Of Florida and Coventry Health Care Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Of Florida Customer Care (23 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (19 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (20 reviews)