PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Of Florida and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Of Florida
Coventry Health Care

Blue Cross And Blue Shield Of Florida and Coventry Health Care Overview

Total reviews 98 376
Company responses 0 0
Issues resolved 0 0

Blue Cross And Blue Shield Of Florida and Coventry Health Care Consumer Ratings

Rank
213 out of 1077 in Insurance category
249 out of 1077 in Insurance category
Customer service
144 in category
158 in category
Website
189 in category
181 in category
Product or Service Quality
151 in category
143 in category
Diversity of Products or Services
144 in category
183 in category

Blue Cross And Blue Shield Of Florida and Coventry Health Care Rating Details

Customer service
1.3 (52 reviews)
1.3 (169 reviews)
Reviewer's quote

The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

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I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

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Website
1.5 (45 reviews)
1.5 (146 reviews)
Reviewer's quote

...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

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...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

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Product or Service Quality
1.3 (42 reviews)
1.3 (149 reviews)
Reviewer's quote

...There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later...

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...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

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Diversity of Products or Services
1.6 (40 reviews)
1.4 (136 reviews)
Reviewer's quote

...Why is it we have to pull teeth just to do this?? Yes we would all like to utilize the online services but sometimes you just need to speak to someone. If you don't like the company or they are so terrible quit your job and go somewhere you can be happy..

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If a company uses them i wont buy there products or work for that company based on my experience with this company. They are not in the bussiness of helping people they are in the bussiness of making money off of watching patients suffer in pain and collecting money to do it..

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Blue Cross And Blue Shield Of Florida and Coventry Health Care Pros and Cons

Pros
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Customer service
  • Phone waiting time
  • Being mislead
  • Customer service
  • Poor billing system
  • Long hold times

Blue Cross And Blue Shield Of Florida and Coventry Health Care Most Positive Reviews

Top rated reviews
4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

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5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

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4

My wife has had Lap Nissan surgery for reflux; she's tried Gaviscon, Nexium, Prilosec, etc..... several years ago we...

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4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

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Blue Cross And Blue Shield Of Florida and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

I am having a huge issue with BCBS. A BCBS rep came out to our office in 2/2104 to sign everyone up with insurance. Due...

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1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

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1

LVP CASE ID: 18-V0012 – DECISION
On June 15, 2018, Complainant submitted a complaint in accordance with the Legitimacy...

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1

Since May 2014, my wife and I had been enrolled to medical insurance service at Coventry One through the health market (...

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Blue Cross And Blue Shield Of Florida and Coventry Health Care Latest Reviews

Recent published reviews
No votes

Ready to kill myself rather than deal with this year 5

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No votes

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

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1

This evil health insurance company dropped my poor elderly mother which she obtained though the (scam) Obama Care. They...

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No votes

It has been since July trying to get my claims for Glasses. $75.00 was supossed to be mailed to me and I never recieved...

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Blue Cross And Blue Shield Of Florida and Coventry Health Care Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Of Florida Customer Care (23 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (20 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (21 reviews)