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  • 0 ISSUES RESOLVED
  • 65 TOTAL REVIEWS
  • $37.8K CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Staff
Billing Practices
  • Not one bit 3
  • Prices 2
  • Card design 1
  • I like the coverage when it worked 1
  • Customer agents 1

Customers don't like

  • Phone waiting time6
  • Being mislead4
  • Customer service4
  • Customer service reps who constantly just transferred me around4
  • Misleading policies4
Delete
  • 0 ISSUES RESOLVED
  • 339 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.1K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Billing Practices
  • Some people at customer service 5
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 3
  • Website access 2

Customers don't like

  • Customer service25
  • Poor billing system20
  • Slow pre-authorization8
  • Did not resolve problem7
  • Plans7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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