PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Association and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Association
United Healthcare

Blue Cross And Blue Shield Association and United Healthcare Overview

Total reviews
158
729
Company responses
0
0
Issues resolved
0
4

Blue Cross And Blue Shield Association and United Healthcare Consumer Ratings

Rank
173 out of 1052 in Insurance category
195 out of 1052 in Insurance category
Customer service
136 in category
168 in category
Billing Practices
127 in category
155 in category
Diversity of Products or Services
138 in category
200 in category
Website
165 in category
184 in category

Blue Cross And Blue Shield Association and United Healthcare Rating Details

Customer service
1.3 (55 reviews)
1.2 (298 reviews)
Reviewer's quote

...wouldn’t! This is another reason why teachers are furious and marching on the capital! The state health plan is terrible! The coverage is abysmal! The customer service is unyielding, unfriendly and ridiculous to their paying customers!!! Not...

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Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Billing Practices
1.5 (45 reviews)
1.4 (230 reviews)
Reviewer's quote

...And i know they screw up, I work in a billing office for a hospital. They'll over pay on a claim, then when you try to refund some of them, they come back and say it isn't owed to them..

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Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

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Diversity of Products or Services
1.6 (45 reviews)
1.3 (238 reviews)
Reviewer's quote

...Physicians need to have relationships with their patients and show compassion and be held accountable for the services they provide. The hospital billed us over 10000. 00 for this service That is *** and we will not pay it...

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Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

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Website
1.6 (43 reviews)
1.5 (253 reviews)
Reviewer's quote

The website is totally ineffective and inoperable, so I waited until bankers hours and called on Monday, waited an hour and 45 minutes to have a rep say they didn't have time for me and promise to have someone return the call FRIDAY or the next MONDAY or TUESDAY! Who knows if I'm covered or not,...

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...Got access to website. But iphone apps wont let me log in..

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Blue Cross And Blue Shield Association and United Healthcare Pros and Cons

Pros
  • Easy to get
  • Prices
  • Customer agents
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Poor customer service
  • Ridiculous lack of customer service
  • That such a simple thing became so ridiculous
  • Customer service
  • That they lied
  • Runaround they have given me

Blue Cross And Blue Shield Association and United Healthcare Most Positive Reviews

Top rated reviews
5

I called today to speak to someone as I recently received medical bills equaling well over 2,000!! Michelle contacted in...

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5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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4

I am a cancer patient of Dr. William Lydiatt. I happened to of been at his office with my every year Thyroid Ultra Sound...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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Blue Cross And Blue Shield Association and United Healthcare Most Critical Reviews

Lowest rated reviews
1

if u have a payment returned they will immediately pull you off automatic withdrawl with no notice. Then they cancel...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

Following are the 2 letters I sent to BCBS stating my case and 2 message conversations.
July 28, 2014
To Whom It May Con...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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Blue Cross And Blue Shield Association and United Healthcare Latest Reviews

Recent published reviews
1

Blue Cross Blue Shield is a for profit organization. They only care about
the bottom line. They ignore there members (whi...

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No votes

Login in just takes me to a page where it says WE ARE HAVING INTERNAL PROBLEMS TRY AGAIN LATER.
now the error I get is: E...

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1

My medication prescribed to me for years by a licensed Pa. physician now requires a PAR and a QLL. BC/BS constantly...

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1

I can't get to the OptumRX site to order my medications. I have spent a hour and a half trying to get past the profile,...

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Blue Cross And Blue Shield Association and United Healthcare Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Association Health Insurance (54 reviews)
  • Blue Cross And Blue Shield Association Health Plan (18 reviews)
  • Blue Cross And Blue Shield Association Customer Care (12 reviews)
  • United Healthcare Health Insurance (252 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)