PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Association and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Association
Kaiser Permanente

Blue Cross And Blue Shield Association and Kaiser Permanente Overview

Total reviews
158
494
Company responses
0
0
Issues resolved
0
1

Kaiser Permanente was first mentioned on PissedConsumer on May 3, 2008 and since then this brand received 494 reviews. It is 336 reviews more than Blue Cross And Blue Shield Association received since Jun 3, 2010.

Blue Cross And Blue Shield Association and Kaiser Permanente Consumer Ratings

Rank
165 out of 1479 in Insurance category
102 out of 1479 in Insurance category
Customer service
130 in category
112 in category
Diversity of Products or Services
138 in category
109 in category
Website
163 in category
58 in category

According to consumer ratings and reviews, Kaiser Permanente ranks 63 points higher in the Insurance category than Blue Cross And Blue Shield Association. People gave Blue Cross And Blue Shield Association 1.3 stars for Customer service criterion in Insurance category and it is 322 points higher than the worst rated brand in this category. At the same time, Kaiser Permanente was rated 1.4 stars for Customer service criterion in this category and it is 340 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Kaiser Permanente has a higher rating than Blue Cross And Blue Shield Association. Regarding Website criterion, consumers gave Blue Cross And Blue Shield Association 1.6 stars and it is 64% greater than other in category. Kaiser Permanente however was rated 2.3 stars and it is 87% greater than other in category.

Blue Cross And Blue Shield Association and Kaiser Permanente Rating Details

Customer service
1.3 (55 reviews)
1.4 (200 reviews)
Reviewer's quote

...wouldn’t! This is another reason why teachers are furious and marching on the capital! The state health plan is terrible! The coverage is abysmal! The customer service is unyielding, unfriendly and ridiculous to their paying customers!!! Not...

PissedConsumer1256540

No doubt by now you have read all the reviews speaking at length about how bad the doctors are, how terrible the coverage, or how rude the customer service is. But I am here to tell you how awful the system set in place is and hope to find some comfort but others that have gone through or are going...

Stephen M
Diversity of Products or Services
1.6 (45 reviews)
1.7 (154 reviews)
Reviewer's quote

...Physicians need to have relationships with their patients and show compassion and be held accountable for the services they provide. The hospital billed us over 10000. 00 for this service That is *** and we will not pay it...

Cindy L

I have been told that even though I am presenting either suicidle or even homicidle I am over utilizing services. They explained that these hospital stays are very expensive and that if something doesnt change soon they will seek to have me conservatized by the state of California which will then...

Justin P
Website
1.6 (43 reviews)
2.3 (178 reviews)
Reviewer's quote

The website is totally ineffective and inoperable, so I waited until bankers hours and called on Monday, waited an hour and 45 minutes to have a rep say they didn't have time for me and promise to have someone return the call FRIDAY or the next MONDAY or TUESDAY! Who knows if I'm covered or not,...

Haidee

Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

Yanet

Blue Cross And Blue Shield Association and Kaiser Permanente Pros and Cons

Pros
  • Easy to get
  • Prices
  • Customer agents
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Poor customer service
  • Ridiculous lack of customer service
  • That such a simple thing became so ridiculous
  • Customer service
  • Rising costs and bad service
  • No good answers

Blue Cross And Blue Shield Association and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

I called today to speak to someone as I recently received medical bills equaling well over 2,000!! Michelle contacted in...

5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

Blue Cross And Blue Shield Association and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

if u have a payment returned they will immediately pull you off automatic withdrawl with no notice. Then they cancel...

1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

Blue Cross And Blue Shield Association and Kaiser Permanente Latest Reviews

Recent published reviews
1

Blue Cross Blue Shield is a for profit organization. They only care about
the bottom line. They ignore there members (whi...

Read all 158 reviews

I have payed for Kaiser for over 20 years between me and my wife, she died i got hurt and had to stop working so i was...

Read all 494 reviews

Blue Cross And Blue Shield Association and Kaiser Permanente Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Association Health Insurance (54 reviews)
  • Blue Cross And Blue Shield Association Health Plan (18 reviews)
  • Blue Cross And Blue Shield Association Customer Care (12 reviews)
  • Kaiser Permanente Medical Care (84 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)