PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Association and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Association
Kaiser Permanente

Blue Cross And Blue Shield Association and Kaiser Permanente Overview

Total reviews 158 513
Company responses 0 0
Issues resolved 0 2

Blue Cross And Blue Shield Association and Kaiser Permanente Consumer Ratings

Rank
181 out of 1095 in Insurance category
114 out of 1095 in Insurance category
Customer service
151 in category
121 in category
Diversity of Products or Services
145 in category
113 in category
Billing Practices
134 in category
112 in category
Website
179 in category
66 in category

Blue Cross And Blue Shield Association and Kaiser Permanente Rating Details

Customer service
1.3 (55 reviews)
1.4 (213 reviews)
Reviewer's quote

...wouldn’t! This is another reason why teachers are furious and marching on the capital! The state health plan is terrible! The coverage is abysmal! The customer service is unyielding, unfriendly and ridiculous to their paying customers!!! Not...

Read full review

Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

Read full review
Diversity of Products or Services
1.6 (45 reviews)
1.7 (162 reviews)
Reviewer's quote

...Physicians need to have relationships with their patients and show compassion and be held accountable for the services they provide. The hospital billed us over 10000. 00 for this service That is *** and we will not pay it...

Read full review

I have a bill for Kaiser services and have been making small payments on it. There is no record for 3 of those payments. Today I received a notice from a collection agency in LA...

Read full review
Billing Practices
1.5 (45 reviews)
1.6 (25 reviews)
Reviewer's quote

...And i know they screw up, I work in a billing office for a hospital. They'll over pay on a claim, then when you try to refund some of them, they come back and say it isn't owed to them..

Read full review

KP’s billing practices are frequently in error and it takes extensive customer intervention to get the errors corrected. I am using KP’s Medicare Advantage and have been erroneously charged $155 for visits to my primary doctor even though they admit I paid the $5 co-pay. The bill stated that I was...

Read full review
Website
1.6 (43 reviews)
2.2 (186 reviews)
Reviewer's quote

The website is totally ineffective and inoperable, so I waited until bankers hours and called on Monday, waited an hour and 45 minutes to have a rep say they didn't have time for me and promise to have someone return the call FRIDAY or the next MONDAY or TUESDAY! Who knows if I'm covered or not,...

Read full review

Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

Read full review

Blue Cross And Blue Shield Association and Kaiser Permanente Pros and Cons

Pros
  • Easy to get
  • Prices
  • Customer agents
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Poor customer service
  • Ridiculous lack of customer service
  • That such a simple thing became so ridiculous
  • Customer service
  • Rising costs and bad service
  • No good answers

Blue Cross And Blue Shield Association and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

I called today to speak to someone as I recently received medical bills equaling well over 2,000!! Michelle contacted in...

Read full review
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

Read full review
4

I am a cancer patient of Dr. William Lydiatt. I happened to of been at his office with my every year Thyroid Ultra Sound...

Read full review
4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

Read full review

Blue Cross And Blue Shield Association and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

if u have a payment returned they will immediately pull you off automatic withdrawl with no notice. Then they cancel...

Read full review
1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

Read full review
1

Following are the 2 letters I sent to BCBS stating my case and 2 message conversations.
July 28, 2014
To Whom It May Conce...

Read full review
1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

Read full review

Blue Cross And Blue Shield Association and Kaiser Permanente Latest Reviews

Recent published reviews
1

Blue Cross Blue Shield is a for profit organization. They only care about
the bottom line. They ignore there members (whi...

Read full review
1.8

My coverage started one day ago and I already regret getting involved with Kaiser. I needed to get a Covid test...

Read full review
1

My medication prescribed to me for years by a licensed Pa. physician now requires a PAR and a QLL. BC/BS constantly...

Read full review
No votes

Worst doctor/human ever!
She had single focus goals and did not treat me on the whole with all of my health issues. Fortu...

Read full review

Blue Cross And Blue Shield Association and Kaiser Permanente Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Association Health Insurance (55 reviews)
  • Blue Cross And Blue Shield Association Health Plan (18 reviews)
  • Blue Cross And Blue Shield Association Claim (9 reviews)
  • Kaiser Permanente Medical Care (87 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Health Plan (24 reviews)