PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coventry Health Care and Blue Cross And Blue Shield Association as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coventry Health Care
Blue Cross And Blue Shield Association

Coventry Health Care and Blue Cross And Blue Shield Association Overview

Total reviews
376
158
Company responses
0
0
Issues resolved
0
0

Coventry Health Care was first mentioned on PissedConsumer on Dec 28, 2008 and since then this brand received 376 reviews. It is 218 reviews more than Blue Cross And Blue Shield Association received since Jun 3, 2010.

Coventry Health Care and Blue Cross And Blue Shield Association Consumer Ratings

Rank
197 out of 1480 in Insurance category
166 out of 1480 in Insurance category
Customer service
144 in category
131 in category
Billing Practices
175 in category
124 in category
Product or Service Quality
136 in category
82 in category

According to consumer ratings and reviews, Blue Cross And Blue Shield Association ranks 31 points higher in the Insurance category than Coventry Health Care. People gave Coventry Health Care 1.3 stars for Customer service criterion in Insurance category and it is 308 points higher than the worst rated brand in this category. At the same time, Blue Cross And Blue Shield Association was rated 1.3 stars for Customer service criterion in this category and it is 321 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Blue Cross And Blue Shield Association has a higher rating than Coventry Health Care. Regarding Product or Service Quality criterion, consumers gave Coventry Health Care 1.3 stars and it is 70% greater than other in category. Blue Cross And Blue Shield Association however was rated 1.7 stars and it is 82% greater than other in category.

Coventry Health Care and Blue Cross And Blue Shield Association Rating Details

Customer service
1.3 (169 reviews)
1.3 (55 reviews)
Reviewer's quote

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

Paul J

...wouldn’t! This is another reason why teachers are furious and marching on the capital! The state health plan is terrible! The coverage is abysmal! The customer service is unyielding, unfriendly and ridiculous to their paying customers!!! Not...

PissedConsumer1256540
Billing Practices
1.2 (154 reviews)
1.5 (45 reviews)
Reviewer's quote

...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

PissedConsumer885100

...And i know they screw up, I work in a billing office for a hospital. They'll over pay on a claim, then when you try to refund some of them, they come back and say it isn't owed to them..

PissedConsumer674172
Product or Service Quality
1.3 (149 reviews)
1.7 (38 reviews)
Reviewer's quote

...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

Kenneth S

...Physicians need to have relationships with their patients and show compassion and be held accountable for the services they provide. The hospital billed us over 10000. 00 for this service That is *** and we will not pay it...

Cindy L

Coventry Health Care and Blue Cross And Blue Shield Association Pros and Cons

Pros
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
  • Easy to get
  • Prices
  • Customer agents
Cons
  • Customer service
  • Poor billing system
  • Long hold times
  • Poor customer service
  • Ridiculous lack of customer service
  • That such a simple thing became so ridiculous

Coventry Health Care and Blue Cross And Blue Shield Association Most Positive Reviews

Top rated reviews
5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

5

I called today to speak to someone as I recently received medical bills equaling well over 2,000!! Michelle contacted in...

Coventry Health Care and Blue Cross And Blue Shield Association Most Critical Reviews

Lowest rated reviews
1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

1

if u have a payment returned they will immediately pull you off automatic withdrawl with no notice. Then they cancel...

Coventry Health Care and Blue Cross And Blue Shield Association Latest Reviews

Recent published reviews

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read all 376 reviews
1

Blue Cross Blue Shield is a for profit organization. They only care about
the bottom line. They ignore there members (whi...

Read all 158 reviews

Coventry Health Care and Blue Cross And Blue Shield Association Products and Services

Most reviewed product and services
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (20 reviews)
  • Blue Cross And Blue Shield Association Health Insurance (54 reviews)
  • Blue Cross And Blue Shield Association Health Plan (18 reviews)
  • Blue Cross And Blue Shield Association Customer Care (12 reviews)