PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coventry Health Care and Blue Cross And Blue Shield Association as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coventry Health Care
Blue Cross And Blue Shield Association

Coventry Health Care and Blue Cross And Blue Shield Association Overview

Total reviews
377
158
Company responses
0
0
Issues resolved
0
0

Coventry Health Care and Blue Cross And Blue Shield Association Consumer Ratings

Rank
248 out of 1060 in Insurance category
175 out of 1060 in Insurance category
Customer service
153 in category
139 in category
Billing Practices
188 in category
131 in category
Product or Service Quality
140 in category
84 in category
Website
181 in category
170 in category

Coventry Health Care and Blue Cross And Blue Shield Association Rating Details

Customer service
1.3 (169 reviews)
1.3 (55 reviews)
Reviewer's quote

I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

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...wouldn’t! This is another reason why teachers are furious and marching on the capital! The state health plan is terrible! The coverage is abysmal! The customer service is unyielding, unfriendly and ridiculous to their paying customers!!! Not...

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Billing Practices
1.2 (154 reviews)
1.5 (45 reviews)
Reviewer's quote

...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

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...And i know they screw up, I work in a billing office for a hospital. They'll over pay on a claim, then when you try to refund some of them, they come back and say it isn't owed to them..

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Product or Service Quality
1.3 (149 reviews)
1.7 (38 reviews)
Reviewer's quote

...I called as the subscriber and talked to customer service and NIA who told me they had a "peer review" with my doctor. Sounds impressive if you're just a bureaucrat reviewing documents. I asked who the doctor was...

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...Physicians need to have relationships with their patients and show compassion and be held accountable for the services they provide. The hospital billed us over 10000. 00 for this service That is *** and we will not pay it...

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Website
1.5 (146 reviews)
1.6 (43 reviews)
Reviewer's quote

...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

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The website is totally ineffective and inoperable, so I waited until bankers hours and called on Monday, waited an hour and 45 minutes to have a rep say they didn't have time for me and promise to have someone return the call FRIDAY or the next MONDAY or TUESDAY! Who knows if I'm covered or not,...

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Coventry Health Care and Blue Cross And Blue Shield Association Pros and Cons

Pros
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
  • Easy to get
  • Prices
  • Customer agents
Cons
  • Customer service
  • Poor billing system
  • Long hold times
  • Poor customer service
  • Ridiculous lack of customer service
  • That such a simple thing became so ridiculous

Coventry Health Care and Blue Cross And Blue Shield Association Most Positive Reviews

Top rated reviews
5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

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5

I called today to speak to someone as I recently received medical bills equaling well over 2,000!! Michelle contacted in...

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4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

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4

I am a cancer patient of Dr. William Lydiatt. I happened to of been at his office with my every year Thyroid Ultra Sound...

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Coventry Health Care and Blue Cross And Blue Shield Association Most Critical Reviews

Lowest rated reviews
1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

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1

if u have a payment returned they will immediately pull you off automatic withdrawl with no notice. Then they cancel...

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1

Since May 2014, my wife and I had been enrolled to medical insurance service at Coventry One through the health market (...

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1

Following are the 2 letters I sent to BCBS stating my case and 2 message conversations.
July 28, 2014
To Whom It May Con...

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Coventry Health Care and Blue Cross And Blue Shield Association Latest Reviews

Recent published reviews
No votes

Number no longer in service

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1

Blue Cross Blue Shield is a for profit organization. They only care about
the bottom line. They ignore there members (whi...

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No votes

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

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1

My medication prescribed to me for years by a licensed Pa. physician now requires a PAR and a QLL. BC/BS constantly...

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Coventry Health Care and Blue Cross And Blue Shield Association Products and Services

Most reviewed product and services
  • Coventry Health Care Health Plan (64 reviews)
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  • Coventry Health Care Claim (21 reviews)
  • Blue Cross And Blue Shield Association Health Insurance (54 reviews)
  • Blue Cross And Blue Shield Association Health Plan (18 reviews)
  • Blue Cross And Blue Shield Association Customer Care (12 reviews)