PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Association and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Association
Coventry Health Care

Blue Cross And Blue Shield Association and Coventry Health Care Overview

Total reviews
158
376
Company responses
0
0
Issues resolved
0
0

Coventry Health Care was first mentioned on PissedConsumer on Dec 28, 2008 and since then this brand received 376 reviews. It is 218 reviews more than Blue Cross And Blue Shield Association received since Jun 3, 2010.

Blue Cross And Blue Shield Association and Coventry Health Care Consumer Ratings

Rank
164 out of 1883 in Insurance category
193 out of 1883 in Insurance category
Customer service
131 in category
143 in category
Billing Practices
125 in category
176 in category
Diversity of Products or Services
136 in category
169 in category

According to consumer ratings and reviews, Blue Cross And Blue Shield Association ranks 29 points higher in the Insurance category than Coventry Health Care. People gave Blue Cross And Blue Shield Association 1.3 stars for Customer service criterion in Insurance category and it is 318 points higher than the worst rated brand in this category. At the same time, Coventry Health Care was rated 1.3 stars for Customer service criterion in this category and it is 306 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Blue Cross And Blue Shield Association has a higher rating than Coventry Health Care. Regarding Diversity of Products or Services criterion, consumers gave Blue Cross And Blue Shield Association 1.6 stars and it is 70% greater than other in category. Coventry Health Care however was rated 1.4 stars and it is 62% greater than other in category.

Blue Cross And Blue Shield Association and Coventry Health Care Rating Details

Customer service
1.3 (55 reviews)
1.3 (169 reviews)
Reviewer's quote

...wouldn’t! This is another reason why teachers are furious and marching on the capital! The state health plan is terrible! The coverage is abysmal! The customer service is unyielding, unfriendly and ridiculous to their paying customers!!! Not...

PissedConsumer1256540

Member unable to receive proper level of care for optimal recovery from acute medical condition due to insurance coverage.

Shayleigh
Billing Practices
1.5 (45 reviews)
1.2 (154 reviews)
Reviewer's quote

...And i know they screw up, I work in a billing office for a hospital. They'll over pay on a claim, then when you try to refund some of them, they come back and say it isn't owed to them..

PissedConsumer674172

Coventry Heath Care of Health America One, subsidiary of Aetna, has for the last 5 months of 2016 consistently over billed us for our monthly premium. We are enrolled in the ACA and have a premium of $30.53 per month. We have received bills as high as $2600 for one month, other times hundreds of...

PissedConsumer978221
Diversity of Products or Services
1.6 (45 reviews)
1.4 (136 reviews)
Reviewer's quote

I have a bad knee. I have had an injection last year of a product called Hyalgan. It worked although with what is said to be the best most costly PPO I still had to pay a huge co pay. Oh well. I just found out they will no longer pay. Not covered I was told. No options either. What a shame for all...

Kyre

I been since July trying to get these people to pay my medical bills the use every excuse not to have to pay ive been lied to and hung up on the bottom line is I pay for Medicare for a reason do your job people I wouldn't ins my dog threw this fly by knight operation

PissedConsumer1424207

Blue Cross And Blue Shield Association and Coventry Health Care Pros and Cons

Pros
  • Easy to get
  • Prices
  • Customer agents
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Poor customer service
  • Ridiculous lack of customer service
  • That such a simple thing became so ridiculous
  • Customer service
  • Poor billing system
  • Long hold times

Blue Cross And Blue Shield Association and Coventry Health Care Most Positive Reviews

Top rated reviews
5

I called today to speak to someone as I recently received medical bills equaling well over 2,000!! Michelle contacted in...

5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

Blue Cross And Blue Shield Association and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

if u have a payment returned they will immediately pull you off automatic withdrawl with no notice. Then they cancel...

1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

Blue Cross And Blue Shield Association and Coventry Health Care Latest Reviews

Recent published reviews
1

Blue Cross Blue Shield is a for profit organization. They only care about
the bottom line. They ignore there members (whi...

Read all 158 reviews

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

Read all 376 reviews

Blue Cross And Blue Shield Association and Coventry Health Care Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Association Health Insurance (54 reviews)
  • Blue Cross And Blue Shield Association Health Plan (18 reviews)
  • Blue Cross And Blue Shield Association Customer Care (12 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (20 reviews)