PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Association and Coventry Health Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Association
Coventry Health Care

Blue Cross And Blue Shield Association and Coventry Health Care Overview

Total reviews
158
377
Company responses
0
0
Issues resolved
0
0

Blue Cross And Blue Shield Association and Coventry Health Care Consumer Ratings

Rank
172 out of 1051 in Insurance category
246 out of 1051 in Insurance category
Customer service
138 in category
152 in category
Diversity of Products or Services
143 in category
179 in category
Billing Practices
131 in category
185 in category
Website
169 in category
179 in category

Blue Cross And Blue Shield Association and Coventry Health Care Rating Details

Customer service
1.3 (55 reviews)
1.3 (169 reviews)
Reviewer's quote

...wouldn’t! This is another reason why teachers are furious and marching on the capital! The state health plan is terrible! The coverage is abysmal! The customer service is unyielding, unfriendly and ridiculous to their paying customers!!! Not...

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I have talked with their customer service on the three times in the past two years they refused and they agreed with me because my policy states it is covered but could do nothing to help me except to file a grievance to kick it up the corporate chain and you know how long the chain is. The chances...

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Diversity of Products or Services
1.6 (45 reviews)
1.4 (136 reviews)
Reviewer's quote

...Physicians need to have relationships with their patients and show compassion and be held accountable for the services they provide. The hospital billed us over 10000. 00 for this service That is *** and we will not pay it...

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If a company uses them i wont buy there products or work for that company based on my experience with this company. They are not in the bussiness of helping people they are in the bussiness of making money off of watching patients suffer in pain and collecting money to do it..

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Billing Practices
1.5 (45 reviews)
1.2 (154 reviews)
Reviewer's quote

...And i know they screw up, I work in a billing office for a hospital. They'll over pay on a claim, then when you try to refund some of them, they come back and say it isn't owed to them..

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...They keep billing me and leaving harassing phone messages. I don't understand why they didn't cancel the policy the first time I called. They have ruined my credit rating...

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Website
1.6 (43 reviews)
1.5 (146 reviews)
Reviewer's quote

The website is totally ineffective and inoperable, so I waited until bankers hours and called on Monday, waited an hour and 45 minutes to have a rep say they didn't have time for me and promise to have someone return the call FRIDAY or the next MONDAY or TUESDAY! Who knows if I'm covered or not,...

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...gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back...

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Blue Cross And Blue Shield Association and Coventry Health Care Pros and Cons

Pros
  • Easy to get
  • Prices
  • Customer agents
  • Some people at customer service
  • Customer service reps who genuinely tried to help
  • Agents admit website is a fail
Cons
  • Poor customer service
  • Ridiculous lack of customer service
  • That such a simple thing became so ridiculous
  • Customer service
  • Poor billing system
  • Long hold times

Blue Cross And Blue Shield Association and Coventry Health Care Most Positive Reviews

Top rated reviews
5

I called today to speak to someone as I recently received medical bills equaling well over 2,000!! Michelle contacted in...

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5

Coventry has been great for me. Paid all claims including scripts, MRI's, CAT scans, hospital visits, and 2 correctve...

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4

I am a cancer patient of Dr. William Lydiatt. I happened to of been at his office with my every year Thyroid Ultra Sound...

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4.9

Both my husband and I have had Coventry for about 20 years. We use our insurance for routine exams and tests. We have...

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Blue Cross And Blue Shield Association and Coventry Health Care Most Critical Reviews

Lowest rated reviews
1

if u have a payment returned they will immediately pull you off automatic withdrawl with no notice. Then they cancel...

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1

In paying for my healthcare, I pay two months at a time. Coventry debited my account two days in a row for what...

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1

Following are the 2 letters I sent to BCBS stating my case and 2 message conversations.
July 28, 2014
To Whom It May Con...

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1

Since May 2014, my wife and I had been enrolled to medical insurance service at Coventry One through the health market (...

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Blue Cross And Blue Shield Association and Coventry Health Care Latest Reviews

Recent published reviews
1

Blue Cross Blue Shield is a for profit organization. They only care about
the bottom line. They ignore there members (whi...

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No votes

Number no longer in service

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1

My medication prescribed to me for years by a licensed Pa. physician now requires a PAR and a QLL. BC/BS constantly...

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No votes

I'm trying to verify coverage for a member and see if an out-pt procedure requires an authorization

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Blue Cross And Blue Shield Association and Coventry Health Care Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Association Health Insurance (54 reviews)
  • Blue Cross And Blue Shield Association Health Plan (18 reviews)
  • Blue Cross And Blue Shield Association Customer Care (12 reviews)
  • Coventry Health Care Health Plan (64 reviews)
  • Coventry Health Care Customer Care (49 reviews)
  • Coventry Health Care Claim (21 reviews)