PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Blue Cross And Blue Shield Association as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
Blue Cross And Blue Shield Association

Cigna and Blue Cross And Blue Shield Association Overview

Total reviews
415
158
Company responses
0
0
Issues resolved
0
0

Cigna and Blue Cross And Blue Shield Association Consumer Ratings

Rank
224 out of 1067 in Insurance category
175 out of 1067 in Insurance category
Customer service
186 in category
136 in category
Website
165 in category
167 in category
Product or Service Quality
171 in category
80 in category
Billing Practices
178 in category
129 in category

Cigna and Blue Cross And Blue Shield Association Rating Details

Customer service
1.2 (128 reviews)
1.3 (55 reviews)
Reviewer's quote

...Customer service are the worst and helpless. They do not have a clue..

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...wouldn’t! This is another reason why teachers are furious and marching on the capital! The state health plan is terrible! The coverage is abysmal! The customer service is unyielding, unfriendly and ridiculous to their paying customers!!! Not...

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Website
1.6 (102 reviews)
1.6 (43 reviews)
Reviewer's quote

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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The website is totally ineffective and inoperable, so I waited until bankers hours and called on Monday, waited an hour and 45 minutes to have a rep say they didn't have time for me and promise to have someone return the call FRIDAY or the next MONDAY or TUESDAY! Who knows if I'm covered or not,...

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Product or Service Quality
1.2 (100 reviews)
1.7 (38 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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...Physicians need to have relationships with their patients and show compassion and be held accountable for the services they provide. The hospital billed us over 10000. 00 for this service That is *** and we will not pay it...

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Billing Practices
1.3 (97 reviews)
1.5 (45 reviews)
Reviewer's quote

...Their billing department is the worst (if they even have a billing department), I spoke to Rachel recently who was supposed to get back to me and still has not called back with status of this bill..

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...And i know they screw up, I work in a billing office for a hospital. They'll over pay on a claim, then when you try to refund some of them, they come back and say it isn't owed to them..

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Cigna and Blue Cross And Blue Shield Association Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • Easy to get
  • Prices
  • Customer agents
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Poor customer service
  • Ridiculous lack of customer service
  • That such a simple thing became so ridiculous

Cigna and Blue Cross And Blue Shield Association Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

I called today to speak to someone as I recently received medical bills equaling well over 2,000!! Michelle contacted in...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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4

I am a cancer patient of Dr. William Lydiatt. I happened to of been at his office with my every year Thyroid Ultra Sound...

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Cigna and Blue Cross And Blue Shield Association Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

if u have a payment returned they will immediately pull you off automatic withdrawl with no notice. Then they cancel...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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1

Following are the 2 letters I sent to BCBS stating my case and 2 message conversations.
July 28, 2014
To Whom It May Con...

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Cigna and Blue Cross And Blue Shield Association Latest Reviews

Recent published reviews
1.6

Cigna use a third party to screen approval of medical test procedures. When it come to MRI they denied to customer to...

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1

Blue Cross Blue Shield is a for profit organization. They only care about
the bottom line. They ignore there members (whi...

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1

It is the worst insurance company that I have ever had. It is really hard to get your money back after submitting a...

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1

My medication prescribed to me for years by a licensed Pa. physician now requires a PAR and a QLL. BC/BS constantly...

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Cigna and Blue Cross And Blue Shield Association Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Blue Cross And Blue Shield Association Health Insurance (54 reviews)
  • Blue Cross And Blue Shield Association Health Plan (18 reviews)
  • Blue Cross And Blue Shield Association Customer Care (12 reviews)