PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Bloomex USA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
Bloomex USA

FTD and Bloomex USA Overview

Total reviews
668
60
Company responses
0
0
Issues resolved
7
1

FTD and Bloomex USA Consumer Ratings

Rank
35 out of 237 in Flowers / Florist category
17 out of 237 in Flowers / Florist category
Customer service
34 in category
11 in category
Exchange, Refund and Cancellation Policy
24 in category
9 in category
Website
26 in category
19 in category
Delivery Service
24 in category
10 in category

FTD and Bloomex USA Rating Details

Customer service
1.2 (188 reviews)
2.1 (30 reviews)
Reviewer's quote

...I would like to talk with someone concern this order and my experience with your customer service department..

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...During the live chat option customer service would reply back and say they will process it ASAP. However no follow up has been done and the order was never received. I tried called the customer service number several times over the week and it would go to a message with again no follow up...

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Exchange, Refund and Cancellation Policy
1.3 (158 reviews)
2.1 (28 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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I ordered for mothers day, day after they sent me an order status saying refunded, I reached out to them and 2 DAYS they responded saying they cant do my order. Leaving me running around 2 days before mothers day trying to get some more flowers ordered. Still waiting on a refund and after reading...

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Website
2.1 (156 reviews)
2.7 (26 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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I wish i had read all the terrible reviews before ordering from this website. Its seriously a scam! I have had the same experience as 100 other customers. They deliver it to the 'wrong address' and then never return the money...

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Delivery Service
1.5 (143 reviews)
2.1 (29 reviews)
Reviewer's quote

...Worst customer service ever with FTD..

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I ordered flowers for my mother on 5/7 and had a delivery date of Monday May 11th. Sunday delivery was not available. I called my mom to tell her so she wouldn't think I forgot her on this special day...

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FTD and Bloomex USA Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Diversity
  • Price
  • Design
Cons
  • Customer service
  • Communication of issues
  • False order information
  • You will end up giving your special or loved ones garbage
  • Everything horrible service
  • Ruining a surprise

FTD and Bloomex USA Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

unacceptable experience!!!!
I ordered Red roses for delivery the next day. Pink roses were delivered! Contacted managemen...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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4.9

My order was failed first, but after three recalls i got an order, a gift card and a satisfactionLike
Customer service was...

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FTD and Bloomex USA Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

3:32 PM
Ang enters the chat
Ang
3:32 PM

Hello! How can I help you?
You
3:32 PM
order #1807351
You
3:33 PM
rec'd this em...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

How do you get money back from bloomex company

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FTD and Bloomex USA Latest Reviews

Recent published reviews
No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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1

I placed an order for a bouquet to welcome home my uncle in the US from a long stay at the hospital. My credit card was...

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No votes

Not a word. Sent a letter to customer service. Will see if they respond to that.

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1

I ordered flowers for my mother on 5/7 and had a delivery date of Monday May 11th. Sunday delivery was not available. I...

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FTD and Bloomex USA Products and Services

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