PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Bloomex USA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
FTD
1.5
FTD
Bloomex USA

FTD and Bloomex USA Overview

Total reviews 678 64
Company responses 0 0
Issues resolved 7 1

FTD and Bloomex USA Consumer Ratings

Rank
35 out of 229 in Flowers / Florist category
19 out of 229 in Flowers / Florist category
Customer service
37 in category
13 in category
Exchange, Refund and Cancellation Policy
23 in category
10 in category
Website
25 in category
19 in category
Delivery Service
21 in category
6 in category

FTD and Bloomex USA Rating Details

Customer service
1.2 (195 reviews)
2 (32 reviews)
Reviewer's quote

...I called customer service and they told me that they would refund the Saturday delivery charge only $12. Monday was not this person's birthday. I needed a full refund...

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...using just the first letter of my name (M) - "would you prefer that your order just got lost"? No more responses-probably one of the worst examples of customer service one can...

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Exchange, Refund and Cancellation Policy
1.4 (163 reviews)
2 (30 reviews)
Reviewer's quote

...This is really really idiotic and whoever in management decided this is a good policy is an idiot..

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...When i asked for a refund they hung up and now refuse to answer the phone. IF I COULD LEAVE 0 stars I would. Especially during the holiday season they missed out on a lot of business i would and could have supplied..

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Website
2.1 (162 reviews)
2.5 (28 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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It's a scam website. I would give them 0 star ratings if I could. I ordered for mothers day, day after they sent me an order status saying refunded, I reached out to them and 2 DAYS they responded saying they cant do my order...

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Delivery Service
1.5 (148 reviews)
2.1 (30 reviews)
Reviewer's quote

...This service was completely misleading and the size and dimensions promised was not fulfilled..

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...During the live chat option customer service would reply back and say they will process it ASAP. However no follow up has been done and the order was never received. I tried called the customer service number several times over the week and it would go to a message with again no follow up...

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FTD and Bloomex USA Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Diversity
  • Price
  • Design
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Everything horrible service
  • You will end up giving your special or loved ones garbage
  • Ruining a surprise

FTD and Bloomex USA Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

unacceptable experience!!!!
I ordered Red roses for delivery the next day. Pink roses were delivered! Contacted managemen...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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4.9

My order was failed first, but after three recalls i got an order, a gift card and a satisfactionLike
Customer service was...

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FTD and Bloomex USA Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

3:32 PM
Ang enters the chat
Ang
3:32 PM

Hello! How can I help you?
You
3:32 PM
order #180****
You
3:33 PM
rec'd this email that m...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

How do you get money back from bloomex company

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FTD and Bloomex USA Latest Reviews

Recent published reviews
2.8

I entered the wrong telephone number on my mother`s Christmas order.. and FTD has no way to change the order...

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1

Paid extra to have a Saturday delivery. Had not heard from the recipient which is odd because normally when we send gift...

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1

I thought I was buying a $68 arrangement. I noted that after the tax was added the total was $73. Please note all delive...

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No votes

You will NOT get what you ordered, nor will the order come the day you ask and PAY for.No customer service from the "man...

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FTD and Bloomex USA Products and Services

Most reviewed product and services
  • Ftd Delivery Service (182 reviews)
  • Ftd Flowers (128 reviews)
  • Ftd Arrangement (105 reviews)
  • Bloomex Usa Delivery Service (23 reviews)
  • Bloomex Usa Flowers (14 reviews)
  • Bloomex Usa Gift Basket (2 reviews)