PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ftd and Bloomex USA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ftd
Bloomex USA

Ftd and Bloomex USA Overview

Total reviews
623
54
Company responses
0
0
Issues resolved
7
1

Ftd was first mentioned on PissedConsumer on Jun 21, 2007 and since then this brand received 623 reviews. It is 569 reviews more than Bloomex USA received since May 17, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bloomex USA customer support team than with Ftd customer service.

Ftd and Bloomex USA Consumer Ratings

Rank
42 out of 277 in Flowers / Florist category
17 out of 277 in Flowers / Florist category
Customer service
33 in category
11 in category
Exchange, Refund and Cancellation Policy
24 in category
9 in category
Website
22 in category
18 in category

According to consumer ratings and reviews, Bloomex USA ranks 25 points higher in the Flowers / Florist category than Ftd. People gave Ftd 1.2 stars for Customer service criterion in Flowers / Florist category and it is 54 points higher than the worst rated brand in this category. At the same time, Bloomex USA was rated 2.3 stars for Customer service criterion in this category and it is 76 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Bloomex USA has a higher rating than Ftd. Regarding Website criterion, consumers gave Ftd 2.2 stars and it is 75% greater than other in category. Bloomex USA however was rated 2.7 stars and it is 79% greater than other in category.

Ftd and Bloomex USA Rating Details

Customer service
1.2 (164 reviews)
2.3 (25 reviews)
Reviewer's quote

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R

My order was failed first, but after three recalls i got an order, a gift card and a satisfaction:y: Customer service was ease to reach. And a ops were not rude. Maybe other ones were faired..

Pascal
Exchange, Refund and Cancellation Policy
1.3 (143 reviews)
2.2 (25 reviews)
Reviewer's quote

...And, due to their policy, I CANNOT cancel; it's not an option with their process. So, you read everywhere on their site about 'guarantee' delivery, fresh flowers, but they don't tell you that is not true. They do not consider this a 'refundable' opportunity...

Cindy S

...they refuse to refund or remake the bouquet, saying oh it was on sale. I guess on sale means dead flowers..

Stacy L
Website
2.2 (138 reviews)
2.7 (24 reviews)
Reviewer's quote

Follow up showed that a local florist website would have charged $6-$8 for delivery. When we sent a message to customer service they actually had the nerve to tell me they would give me $10 off the purchasing of an FTD Gold Membership to reduce future shipping cost. I will never have a future...

PissedConsumer1221628

I wish i had read all the terrible reviews before ordering from this website. Its seriously a scam! I have had the same experience as 100 other customers. They deliver it to the 'wrong address' and then never return the money...

PissedConsumer870428

Ftd and Bloomex USA Pros and Cons

Pros
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
  • Diversity
  • Price
  • Design
Cons
  • Customer service
  • False order information
  • Communication of issues
  • You will end up giving your special or loved ones garbage
  • Everything horrible service
  • Ruining a surprise

Ftd and Bloomex USA Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

5

unacceptable experience!!!!
I ordered Red roses for delivery the next day. Pink roses were delivered! Contacted managemen...

Ftd and Bloomex USA Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

1

3:32 PM
Ang enters the chat
Ang
3:32 PM

Hello! How can I help you?
You
3:32 PM
order #1807351
You
3:33 PM
rec'd this em...

Ftd and Bloomex USA Latest Reviews

Recent published reviews
1

Ordered 17 Christmas centerpieces, 7 were not delivered. On customer services calls 6 for a total of over 5 hours!!!!...

Read all 623 reviews
4.9

My order was failed first, but after three recalls i got an order, a gift card and a satisfactionLike
Customer service was...

Read all 54 reviews

Ftd and Bloomex USA Products and Services

Most reviewed product and services
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  • Ftd Flowers (126 reviews)
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  • Bloomex Usa Delivery Service (19 reviews)
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  • Bloomex Usa Customer Care (4 reviews)