PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bloomex USA and Ftd as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bloomex USA
Ftd

Bloomex USA and Ftd Overview

Total reviews
54
622
Company responses
0
0
Issues resolved
1
7

Ftd was first mentioned on PissedConsumer on Jun 21, 2007 and since then this brand received 622 reviews. It is 568 reviews more than Bloomex USA received since May 17, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bloomex USA customer support team than with Ftd customer service.

Bloomex USA and Ftd Consumer Ratings

Rank
16 out of 356 in Flowers / Florist category
41 out of 356 in Flowers / Florist category
Delivery Service
8 in category
24 in category
Exchange, Refund and Cancellation Policy
9 in category
23 in category
Customer service
11 in category
32 in category

According to consumer ratings and reviews, Bloomex USA ranks 25 points higher in the Flowers / Florist category than Ftd. People gave Bloomex USA 2.2 stars for Delivery Service criterion in Flowers / Florist category and it is 52 points higher than the worst rated brand in this category. At the same time, Ftd was rated 1.4 stars for Delivery Service criterion in this category and it is 36 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Bloomex USA has a higher rating than Ftd. Regarding Customer service criterion, consumers gave Bloomex USA 2.2 stars and it is 82% greater than other in category. Ftd however was rated 1.2 stars and it is 52% worse than other in category.

Bloomex USA and Ftd Rating Details

Delivery Service
2.2 (24 reviews)
1.4 (120 reviews)
Reviewer's quote

Only once had a delivery replaced, no company is perfect. The customer service is great! Manager Victoria answered quickly and solved the problem. In April sent colorful Alstroemerias to my granny for her birthday and she loved them! The flowers were delivered on time and were absolutely fresh and...

Cariann

Ordered a plant in a basket for delivery on a Monday; could not select next day delivery, so I 'settled' for two day delivery on Wednesday. Got an email at 7:08 pm Tuesday night that the delivery would not occur (no guarantee of when it would be delivered). The email stated that I did not answer...

Cindy S
Exchange, Refund and Cancellation Policy
2.1 (24 reviews)
1.3 (143 reviews)
Reviewer's quote

Ordered flowers on october 17 for delivery on the 18. Order was updated as delivered on the 18. When I checked with my sister I found out that the flowers had not been delivered. Messaged in the 19th and got the run around ever since. Was told the delivery person called to make the delivery and did...

Lisa t

...I called customer service back stating that I wanted to talk to a supervisor and get a full refund. They said that they would have to pass along this message and someone would call me. I never received a call...

Shelva
Customer service
2.2 (24 reviews)
1.2 (163 reviews)
Reviewer's quote

My order was failed first, but after three recalls i got an order, a gift card and a satisfaction:y: Customer service was ease to reach. And a ops were not rude. Maybe other ones were faired..

Pascal

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R

Bloomex USA and Ftd Pros and Cons

Pros
  • Diversity
  • Price
  • Design
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
Cons
  • You will end up giving your special or loved ones garbage
  • Everything horrible service
  • Ruining a surprise
  • Customer service
  • False order information
  • Communication of issues

Bloomex USA and Ftd Most Positive Reviews

Top rated reviews
5

unacceptable experience!!!!
I ordered Red roses for delivery the next day. Pink roses were delivered! Contacted managemen...

5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

Bloomex USA and Ftd Most Critical Reviews

Lowest rated reviews
1

3:32 PM
Ang enters the chat
Ang
3:32 PM

Hello! How can I help you?
You
3:32 PM
order #1807351
You
3:33 PM
rec'd this em...

1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

Bloomex USA and Ftd Latest Reviews

Recent published reviews
4.9

My order was failed first, but after three recalls i got an order, a gift card and a satisfactionLike
Customer service was...

Read all 54 reviews
1

I called to confirm delivery on +$100 order. Was reconnected to multiple people, some of whom i could barely...

Read all 622 reviews

Bloomex USA and Ftd Products and Services

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  • Ftd Delivery Service (170 reviews)
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  • Ftd Arrangement (103 reviews)