PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bloomex USA and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bloomex USA
FTD

Bloomex USA and FTD Overview

Total reviews
60
669
Company responses
0
0
Issues resolved
1
7

Bloomex USA and FTD Consumer Ratings

Rank
17 out of 241 in Flowers / Florist category
35 out of 241 in Flowers / Florist category
Customer service
11 in category
36 in category
Delivery Service
10 in category
25 in category
Exchange, Refund and Cancellation Policy
8 in category
25 in category
Website
19 in category
26 in category

Bloomex USA and FTD Rating Details

Customer service
2.1 (30 reviews)
1.2 (189 reviews)
Reviewer's quote

...During the live chat option customer service would reply back and say they will process it ASAP. However no follow up has been done and the order was never received. I tried called the customer service number several times over the week and it would go to a message with again no follow up...

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...When I called FTD customer service Sunday 7/12 the line dropped the call as soon as it connected. The home site wouldn't accept my email address to log in even though I have spent quite a bit recently. Whatup?..

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Delivery Service
2.1 (29 reviews)
1.5 (144 reviews)
Reviewer's quote

I ordered flowers for my mother on 5/7 and had a delivery date of Monday May 11th. Sunday delivery was not available. I called my mom to tell her so she wouldn't think I forgot her on this special day...

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...I would like to talk with someone concern this order and my experience with your customer service department..

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Exchange, Refund and Cancellation Policy
2.1 (28 reviews)
1.3 (158 reviews)
Reviewer's quote

I ordered for mothers day, day after they sent me an order status saying refunded, I reached out to them and 2 DAYS they responded saying they cant do my order. Leaving me running around 2 days before mothers day trying to get some more flowers ordered. Still waiting on a refund and after reading...

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The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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Website
2.7 (26 reviews)
2.1 (157 reviews)
Reviewer's quote

I wish i had read all the terrible reviews before ordering from this website. Its seriously a scam! I have had the same experience as 100 other customers. They deliver it to the 'wrong address' and then never return the money...

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...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Bloomex USA and FTD Pros and Cons

Pros
  • Diversity
  • Price
  • Design
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • You will end up giving your special or loved ones garbage
  • Everything horrible service
  • Ruining a surprise
  • Customer service
  • Communication of issues
  • False order information

Bloomex USA and FTD Most Positive Reviews

Top rated reviews
5

unacceptable experience!!!!
I ordered Red roses for delivery the next day. Pink roses were delivered! Contacted managemen...

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5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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4.9

My order was failed first, but after three recalls i got an order, a gift card and a satisfactionLike
Customer service was...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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Bloomex USA and FTD Most Critical Reviews

Lowest rated reviews
1

3:32 PM
Ang enters the chat
Ang
3:32 PM

Hello! How can I help you?
You
3:32 PM
order #1807351
You
3:33 PM
rec'd this em...

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1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

How do you get money back from bloomex company

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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Bloomex USA and FTD Latest Reviews

Recent published reviews
1

I placed an order for a bouquet to welcome home my uncle in the US from a long stay at the hospital. My credit card was...

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2.9

I receieved no confirmation of delivery for flowers I ordered to be delivered on Friday 7/10. When I called FTD...

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1

I ordered flowers for my mother on 5/7 and had a delivery date of Monday May 11th. Sunday delivery was not available. I...

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No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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Bloomex USA and FTD Products and Services

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