PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blair and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blair
Jcpenney

Blair and Jcpenney Overview

Total reviews 148 1851
Company responses 0 0
Issues resolved 1 12

Blair and Jcpenney Consumer Ratings

Rank
375 out of 2136 in Footwear and Clothing category
68 out of 344 in Supermarkets and Malls category
Exchange, Refund and Cancellation Policy
211 in category
No votes
Customer service
211 in category
No votes
Product or Service Quality
249 in category
No votes
Website
379 in category
No votes

Blair and Jcpenney Rating Details

Exchange, Refund and Cancellation Policy
1.8 (58 reviews)
No votes
Reviewer's quote

...99)and completed all the return/refund forms included with item. I called today and after 10 days they say they have not received the item butNever ordN when they do, it will take 4-5 weeks to process my partial refund. What a scam...

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...I didnt know JCPenney was in such dire straits that a $500 dishwasher could cause this much problem for a refund if they cant resolve the problem. No wonder they had to close the appliance department because it really sucks..

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Customer service
1.8 (57 reviews)
No votes
Reviewer's quote

...I called customer service on 11/12/19 and was told they would send me the right size and to send the wrong ones back in the same package. I am still waiting for the right size. Horrible company to deal with..

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Called customer service office was closed. Hours of operation showed it should have been open..

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Product or Service Quality
2.1 (55 reviews)
No votes
Reviewer's quote

...Just about every time I have ordered a product, it is either out of stock or on backorder. Not only that but my last order #8904****, I received 1 item with a charge for shipping and handling, more than stated in your catalog. It should have been $9...

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...If you are selling the heck out of a product, arrange to make more - don’t discontinue it. Makes no sense. I haven’t worn long pants now in almost 15 years, just skirts...

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Website
2.3 (52 reviews)
No votes
Reviewer's quote

...The website kept telling me Blair was running a long scrip. I couldn't get it. Can someone help me with that issue? Thank you...

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I placed 3 large orders and they cancelled it stating the prices were incorrect on their website and all orders that day were cancelled. Which is false. I know 6 people whose orders were fulfilled..

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Blair and Jcpenney Pros and Cons

Pros
  • Great value
  • Your company--have shopped with you for years
  • Prices
  • Product
  • I dont see any right now
  • Coupons
Cons
  • Uninformed and inability of any help from customer service
  • Rude customer service
  • Dealing with blair
  • Customer service
  • Rude employees
  • Way this situation was handled

Blair and Jcpenney Most Positive Reviews

Top rated reviews
5

I have had nothing but excellent service on everything I purchased....

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5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

I have gotten hundreds of $ of rebates back from them. I do it all online, no need to mail anything in. I get gift...

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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Blair and Jcpenney Most Critical Reviews

Lowest rated reviews
1

Already contacted the BBB registered a complaint, notified the bank re: to said activity, notified the authorities to...

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1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

I did sign up for Blairs VIP Plus program and I guess I did not see the fine print saying it cost 14.95 per month.They...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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Blair and Jcpenney Latest Reviews

Recent published reviews
1

Like other customers I found charges on my credit card bill that I did not authorize. I will never order or buy...

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5

I placed an order on 10-19 it shows it was taken out of my checking account cannot find my order please contact me

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3

Confirm email address requested while sending customer service email

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1

never received and billed and paid on my credit card

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Blair and Jcpenney Products and Services

Most reviewed product and services
  • Blair Vip Plus Loyalty Program Membership (23 reviews)
  • Blair Shipping Service (14 reviews)
  • Blair Membership (4 reviews)
  • Jcpenney Shipping Service (128 reviews)
  • Jcpenney Credit Card (81 reviews)
  • Jcpenney Manager (79 reviews)