PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blackhawk Network and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blackhawk Network
Netspend

Blackhawk Network and Netspend Overview

Total reviews 131 2369
Company responses 0 0
Issues resolved 1 17

Blackhawk Network and Netspend Consumer Ratings

Rank
63 out of 186 in Gift Cards, Rewards and Cashbacks category
45 out of 204 in Cards category
Customer service
49 in category
36 in category
Reliability
41 in category
32 in category
Website
58 in category
28 in category
Product or Service Quality
40 in category
36 in category

Blackhawk Network and Netspend Rating Details

Customer service
1.2 (60 reviews)
1.3 (983 reviews)
Reviewer's quote

...They had a genuine concern I felt good about their customer service..

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Recieved no satisfaction from automated customer service. No human contact was offered..

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Reliability
1.3 (51 reviews)
1.4 (915 reviews)
Reviewer's quote

Trying to get in touch with by phone is impossible your website is the hardest one I have ever come across in my life and I'm 76 years old. All I wanted to know is if you're model 19 holster would fit my Glock 45G 9mm. I bought one from a retailer to day from looking at the instructions they are as...

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But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Website
1.2 (49 reviews)
1.7 (963 reviews)
Reviewer's quote

...Their website doesn't even provide a phone number I had to look it up another way. My email came back from MetaBank even though I used the email form on their web site. What a SCAM!!!!!..

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...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Product or Service Quality
1.3 (48 reviews)
1.4 (897 reviews)
Reviewer's quote

I try to call to the customer service number 1(888)371-2109 and I find out that number was designed to never receive an answer cause there's no way you can talk to a live person, it's only the automatic system and you never get an option to talk to someone, This company knows very well how to steal...

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...The customer service is treating me like I have done something wrong , all for card replacement. He told me yesterday I could go to the store and get a temp card to transfer my money into while you sent one 7-10 days. The woman would not activate because I had no money to put on it...

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Blackhawk Network and Netspend Pros and Cons

Pros
  • Close to home
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Customer service
  • Ripped me off
  • Whole process of redemption and loss of monies
  • Poor customer service
  • Zero on customer service
  • Blocked account

Blackhawk Network and Netspend Most Positive Reviews

Top rated reviews
5

They got back with me right away. They also followed up a couple of days later. They had a genuine concern I felt good...

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5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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4.5

I try to create an account but it wouldn't let me to it says "an error in a transaction", If you'd help me it would be...

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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Blackhawk Network and Netspend Most Critical Reviews

Lowest rated reviews
1

BEWARE!!!!! FRAUD COMPANY!!!!! STOLE MY TAX RETURN…. OVER $4,300
Had my fiancé tax return deposited onto his Pay Power c...

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1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

Apparently this is a recurring issue with these idiots, and the representatives at customer service are extremely rude!...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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Blackhawk Network and Netspend Latest Reviews

Recent published reviews
No votes

I've been trying to find a Human Being via my internet illiteracy because the # for the Card is not available & I...

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No votes

Yo la perdí con todos mis papeles

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1.9

Trying to get in touch with by phone is impossible your website is the hardest one I have ever come across in my life...

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No votes

Put money on card denied me to be netspend said 7 to 10 business days no refund

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Blackhawk Network and Netspend Products and Services

Most reviewed product and services
  • Blackhawk Network Gift Card (42 reviews)
  • Blackhawk Network Customer Care (10 reviews)
  • Blackhawk Network Rebate (6 reviews)
  • Netspend Prepaid Card (390 reviews)
  • Netspend Account (389 reviews)
  • Netspend Customer Care (161 reviews)