PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blackhawk Network and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blackhawk Network
Netspend

Blackhawk Network and Netspend Overview

Total reviews
91
2127
Company responses
0
0
Issues resolved
0
12

Netspend was first mentioned on PissedConsumer on May 14, 2008 and since then this brand received 2127 reviews. It is 2036 reviews more than Blackhawk Network received since Aug 2, 2014.

Blackhawk Network and Netspend Consumer Ratings

Rank
56 out of 403 in PR and Marketing category
31 out of 362 in Cards category
Customer service
42 in category
29 in category
Reliability
33 in category
25 in category
Product or Service Quality
37 in category
27 in category

Blackhawk Network and Netspend Rating Details

Customer service
1.1 (37 reviews)
1.3 (885 reviews)
Reviewer's quote

...I am so upset that the customer service person I spoke to could only apologize and say "that's why we put these policies in place. " I am appalled and will never purchase a gift card again. It seems to me to be a great scam if you're not an honest person...

Jameleh H

...DEFINITELY NOT, GREAT CUSTOMER SERVICE DEFINITELY NOT. WHEN I TRIED TO CALL AND SPEAK TO SOME ONE FOR THE 10TG TIME I WAS TOLD TO CALL BACK ON NEXT BUSINESS DAY , CUSTOMER SERVICE WAS CLOSED!! TRULY UPSET AND INTEND ON SPEAKING WITH MY LAWYER..

Ridhi
Reliability
1.2 (32 reviews)
1.3 (830 reviews)
Reviewer's quote

Don't ever use this companies gift cards.They tie your money up and not let you get it or use it.First they put a hold on your card and you can't get ahold of any real Humen because they don't give you nothing but a number that tells you your card is locked with no explanation.So i had to gi online...

Lee W

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953
Product or Service Quality
1.2 (30 reviews)
1.4 (811 reviews)
Reviewer's quote

...Stay away if possible from this product. I bought a card for 50 dollars and I was able to use only 20 dollars off it. Basically, there were some fraudulent transactions made from overseas on the card...

Firmin Z

I had $10 in my accounts. my last $10. I went to buy something at a store over a month ago. it declined and now I owe my brother money. :angry: today I tried to buy a flea comb for my young anemic kitten (fleas are lethal to young and/or anemic cats). I found out its LOCKED. I didn't do research...

PissedConsumer1710593

Blackhawk Network and Netspend Pros and Cons

Pros
No votes
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Customer service
  • Whole process of redemption and loss of monies
  • Ripped me off
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds

Blackhawk Network and Netspend Most Positive Reviews

Top rated reviews
4.5

I try to create an account but it wouldn't let me to it says "an error in a transaction", If you'd help me it would be...

5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

Blackhawk Network and Netspend Most Critical Reviews

Lowest rated reviews
1

BEWARE!!!!! FRAUD COMPANY!!!!! STOLE MY TAX RETURN…. OVER $4,300
Had my fiancé tax return deposited onto his Pay Power c...

1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

Blackhawk Network and Netspend Latest Reviews

Recent published reviews

My gift card was stolen and when i call to dispute it, i been getting the run around. This isnt fair at all. I was...

Read all 91 reviews

I'd like to know the last charge it was on it as well as the last location it was charged to that way I can get video...

Read all 2127 reviews

Blackhawk Network and Netspend Products and Services

Most reviewed product and services
  • Blackhawk Network Gift Card (33 reviews)
  • Blackhawk Network Gospendit Gift Card (5 reviews)
  • Blackhawk Network Customer Care (5 reviews)
  • Netspend Account (381 reviews)
  • Netspend Prepaid Card (352 reviews)
  • Netspend Customer Care (150 reviews)