PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ninja Van and Black Arrow Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ninja Van
Black Arrow Express

Ninja Van and Black Arrow Express Overview

Total reviews
486
64
Company responses
0
0
Issues resolved
1
0

Ninja Van was first mentioned on PissedConsumer on Jul 13, 2016 and since then this brand received 486 reviews. It is 422 reviews more than Black Arrow Express received since Mar 28, 2018.

Ninja Van and Black Arrow Express Consumer Ratings

Rank
170 out of 1508 in Transportation and Logistics category
252 out of 1508 in Transportation and Logistics category
Customer service
97 in category
160 in category
Product or Service Quality
119 in category
152 in category
Staff
82 in category
132 in category

According to consumer ratings and reviews, Ninja Van ranks 82 points higher in the Transportation and Logistics category than Black Arrow Express. People gave Ninja Van 1.4 stars for Customer service criterion in Transportation and Logistics category and it is 290 points higher than the worst rated brand in this category. At the same time, Black Arrow Express was rated 1 stars for Customer service criterion in this category and it is 227 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ninja Van has a higher rating than Black Arrow Express. Regarding Staff criterion, consumers gave Ninja Van 1.4 stars and it is 79% greater than other in category. Black Arrow Express however was rated 1 stars and it is 66% greater than other in category.

Ninja Van and Black Arrow Express Rating Details

Customer service
1.4 (222 reviews)
1 (33 reviews)
Reviewer's quote

...Customer service tries to be helpful but I wonder if they can do much to expedite deliveries. I have contacted Amazon and they have promised to "deprioritise" Ninjavan as last mile carrier for my address. I wish it could be a complete ban..

PissedConsumer1729766

...I already call your customer service..

Nova G
Product or Service Quality
1.3 (215 reviews)
1.1 (38 reviews)
Reviewer's quote

...Pathetic service and should be banned internationally..

Freda B

...Why can't you just say that; "BAE SERVICE IS INCOMPETENT AND INEFFICIENT THAT YOUR PACKAGE WASN'T DELIVERED" To think that I have sent a message to Ms. Aloha this morning to have my package delivered for these printers are needed, and also to pick up parcel that is scheduled on your system. And yes..

Maria J
Staff
1.4 (210 reviews)
1 (30 reviews)
Reviewer's quote

...Not even a call or text from the delivery staff that they will going to deliver my items within the day. Big *** ninja van. *** heads...

PissedConsumer1625806

When it came to making the delivery to our home, the Black Arrow Delivery staff said he made several attempts to deliver but no one was around to accept the deliver and on the next occasion he said that my son refused to accept the order and initiated RTS or return to sender. Number 1, we are...

angrydad_customer

Ninja Van and Black Arrow Express Pros and Cons

Pros
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
  • Got it right the second time
Cons
  • Not serious in their business
  • Suck service
  • Poor reliability
  • Lying about deliveries
  • Service
  • Inconsistency in delivery times

Ninja Van and Black Arrow Express Most Positive Reviews

Top rated reviews
5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

No votes

Ninja Van and Black Arrow Express Most Critical Reviews

Lowest rated reviews
1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

1

I've placed the order from shopee.ph, 03/23/2018 04:38
Order created. The next update is the pick-up of the item, 03/24/2...

Ninja Van and Black Arrow Express Latest Reviews

Recent published reviews
1

They stole package and not responding. Pathetic service and should be banned internationally

Read all 486 reviews
1

After reading the reviews, I guess the company's vision is to irritate and anger the end users.
How long does it take the...

Read all 64 reviews

Ninja Van and Black Arrow Express Products and Services

Most reviewed product and services
  • Ninja Van Delivery Service (339 reviews)
  • Ninja Van Vehicle Driver (74 reviews)
  • Ninja Van Pick Up Service (14 reviews)
  • Black Arrow Express Delivery Service (29 reviews)
  • Black Arrow Express Shipping Service (8 reviews)
  • Black Arrow Express Vehicle Driver (1 review)