PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ninja Van and Black Arrow Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ninja Van
Black Arrow Express

Ninja Van and Black Arrow Express Overview

Total reviews 523 76
Company responses 0 0
Issues resolved 1 0

Ninja Van and Black Arrow Express Consumer Ratings

Rank
193 out of 1058 in Transportation and Logistics category
277 out of 1058 in Transportation and Logistics category
Customer service
114 in category
176 in category
Product or Service Quality
135 in category
167 in category
Reliability
101 in category
241 in category
Tracking Tool
105 in category
108 in category

Ninja Van and Black Arrow Express Rating Details

Customer service
1.4 (248 reviews)
1 (36 reviews)
Reviewer's quote

...How am I going to answer a phantom call ? The customer service hotline is bad. The agents make calls. They put you on hold and the line disconnects if it exceeds a few minutes...

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...I already call your customer service..

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Product or Service Quality
1.3 (235 reviews)
1 (44 reviews)
Reviewer's quote

Ninja Van service SUCK and TERRIBLE and HORRIBLE!!!!!!!! On first day, the driver msg me told me he couldn't make it and ask for deliver on the next day, and i thought it is forgettable they might be overwork, but the next day the guy didn't deliver the parcel again, and this time he doesn't even...

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...Why can't you just say that; "BAE SERVICE IS INCOMPETENT AND INEFFICIENT THAT YOUR PACKAGE WASN'T DELIVERED" To think that I have sent a message to Ms. Aloha this morning to have my package delivered for these printers are needed, and also to pick up parcel that is scheduled on your system. And yes..

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Reliability
1.3 (217 reviews)
1 (34 reviews)
Reviewer's quote

Hi, I agree... Repeatedly consistently I faced difficulties with the homegrown ninja van in failing to meet in terms of quality/reliability/safe handling for deliveries, flexibility in scheduling and any form of assurance in terms of customer service/support! Ninjavan has damaged my parcels more...

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Update on my order with tracking: PH201270813697ATHIS IS ALREADY PAID ITEM:poop:

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Tracking Tool
1.5 (207 reviews)
1.5 (29 reviews)
Reviewer's quote

...1)Courier delivery person did not come over but reported tracking that there is no people in premise. *** there is 2 ppl in house work from home RMCO period. 2)No attempt to sms or call...

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They would always change the tracking status to "on delivery by...

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Ninja Van and Black Arrow Express Pros and Cons

Pros
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
  • Got it right the second time
Cons
  • Customer service
  • Suck service
  • Not serious in their business
  • Lying about deliveries
  • Service
  • Misleading tracker updates

Ninja Van and Black Arrow Express Most Positive Reviews

Top rated reviews
5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

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No votes
5

I just want to tell that the delivery was awesome and wonderful! because the shipper is kind! I think the delay of the...

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No votes

Ninja Van and Black Arrow Express Most Critical Reviews

Lowest rated reviews
1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

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1

I've placed the order from shopee.ph, 03/23/2018 04:38
Order created. The next update is the pick-up of the item, 03/24/2...

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1

Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my...

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1

This has happened for so many times. Even contacting the delivery guy about such item wont even get a respond to some...

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Ninja Van and Black Arrow Express Latest Reviews

Recent published reviews
1

I don't recommend ninja van to other people.

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No votes

No paso el bus que paso

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1

The worst courier service. I will never recommend. Pls stop your operation if you don't improve. Super delayed delivery.

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1

Update on my order with tracking: PH201270813697A
THIS IS ALREADY PAID ITEMBullshit

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Ninja Van and Black Arrow Express Products and Services

Most reviewed product and services
  • Ninja Van Delivery Service (355 reviews)
  • Ninja Van Vehicle Driver (76 reviews)
  • Ninja Van Courier Delivery Service (15 reviews)
  • Black Arrow Express Delivery Service (32 reviews)
  • Black Arrow Express Shipping Service (8 reviews)
  • Black Arrow Express Vehicle Driver (1 review)