PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Black Arrow Express and Ninja Van as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Black Arrow Express
Ninja Van

Black Arrow Express and Ninja Van Overview

Total reviews 76 526
Company responses 0 0
Issues resolved 0 1

Black Arrow Express and Ninja Van Consumer Ratings

Rank
282 out of 1075 in Transportation and Logistics category
198 out of 1075 in Transportation and Logistics category
Product or Service Quality
160 in category
131 in category
Customer service
167 in category
111 in category
Reliability
238 in category
95 in category
Value for money
155 in category
117 in category

Black Arrow Express and Ninja Van Rating Details

Product or Service Quality
1 (44 reviews)
1.3 (236 reviews)
Reviewer's quote

...Why can't you just say that; "BAE SERVICE IS INCOMPETENT AND INEFFICIENT THAT YOUR PACKAGE WASN'T DELIVERED" To think that I have sent a message to Ms. Aloha this morning to have my package delivered for these printers are needed, and also to pick up parcel that is scheduled on your system. And yes..

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...How am I going to answer a phantom call ? The customer service hotline is bad. The agents make calls. They put you on hold and the line disconnects if it exceeds a few minutes...

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Customer service
1 (36 reviews)
1.4 (250 reviews)
Reviewer's quote

...I already call your customer service..

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Then I call their customer service, to ask for self-collection, all i ask for is just do my own self-collection at the HUB, Then the customer service ask me to wait for the HUB call me for the collection on next day before 10am, then i waited whole day again without receiving any call, Then I call...

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Reliability
1 (34 reviews)
1.3 (218 reviews)
Reviewer's quote

Update on my order with tracking: PH201270****97ATHIS IS ALREADY PAID ITEM:poop:

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Hi, I agree... Repeatedly consistently I faced difficulties with the homegrown ninja van in failing to meet in terms of quality/reliability/safe handling for deliveries, flexibility in scheduling and any form of assurance in terms of customer service/support! Ninjavan has damaged my parcels more...

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Value for money
1 (32 reviews)
1.4 (203 reviews)
Reviewer's quote

I've been calling their cs from 1pm up to 6pm but still no one even answer my call

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...I just can't handle wasting money by just that. I hope they will do something about this..

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Black Arrow Express and Ninja Van Pros and Cons

Pros
  • Got it right the second time
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
Cons
  • Lying about deliveries
  • Service
  • Misleading tracker updates
  • Customer service
  • Suck service
  • Not serious in their business

Black Arrow Express and Ninja Van Most Positive Reviews

Top rated reviews
No votes
5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

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No votes
5

I just want to tell that the delivery was awesome and wonderful! because the shipper is kind! I think the delay of the...

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Black Arrow Express and Ninja Van Most Critical Reviews

Lowest rated reviews
1

I've placed the order from shopee.ph, 03/23/2018 04:38
Order created. The next update is the pick-up of the item, 03/24/2...

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1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

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1

This has happened for so many times. Even contacting the delivery guy about such item wont even get a respond to some...

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1

Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my...

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Black Arrow Express and Ninja Van Latest Reviews

Recent published reviews
No votes

No paso el bus que paso

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No votes

Checking my tracking GKWSPO100515****6732 parcel from Guilin (Dragon) from Ninja delivery today. Pls call me at...

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1

Update on my order with tracking: PH201270****97A
THIS IS ALREADY PAID ITEMBullshit

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1

They're called Ninjavan because their delivery boys are like ninjas... Cannot be seen at all.. including your parcels...

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Black Arrow Express and Ninja Van Products and Services

Most reviewed product and services
  • Black Arrow Express Delivery Service (32 reviews)
  • Black Arrow Express Shipping Service (8 reviews)
  • Black Arrow Express Vehicle Driver (1 review)
  • Ninja Van Delivery Service (356 reviews)
  • Ninja Van Vehicle Driver (76 reviews)
  • Ninja Van Courier Delivery Service (15 reviews)